Re: IE7 printing problem after kb969897

[X-post to Windows Update newsgroup]

If Microsoft Software Inventory Analyzer (MSIA) is installed, uninstall it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Kris wrote:
> Hi,
>
> 1. Windows XP (x64) SP3 (SP2)
> 2. No error message and no print dialog popup from outlook 2003 / IE 7
> 3. Problem went away after uninstalling KB969897
> 4. No incompatible browser add-ons
> 5. -
> 6. -
>
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:OcsrGZ06JHA.1568@TK2MSFTNGP06.phx.gbl...
>> Hi,
>> 1. Which version of Windows? (Including SP level- SP1, SP2, etc.)
>>
>> 2. What, specifically, is the printing problem? Is there an error
>> message?
>> Are other programs affected or just IE?
>>
>> 3. If you uninstall the update http://support.microsoft.com/kb/969897
>> does
>> the problem go away?
>>
>> 4. Check for an incompatible browser add-on.
>>
>> IEBlog Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> Problem: Crashes or hangs
>> http://www.enhanceie.com/ie/troubleshoot.asp
>>
>> 5. If the problem is not caused by an add-on, see if a third-party
>> program
>> is the cause.
>> 936214- How to troubleshoot compatibility problems that affect IE7 in
>> Windows Vista:
>> http://support.microsoft.com/kb/936214 (Also applies to XP)
>>
>> 6. No charge support is available for security updates for home users in
>> the
>> US or Canada. For other locations see:
>> Look for "How to obtain help and support for this security update" at
>> http://support.microsoft.com/kb/969897
>> For other locations see:
>> http://support.microsoft.com/common/....aspx?rdpath=4
>> -
>> Hope this helps,
>> Don
>> [MS MVP- IE]
>>
>>
>> "Kris" <kris.van.wijmeersch@awe.be> wrote in message
>> news:Oop6KSz6JHA.1716@TK2MSFTNGP03.phx.gbl...
>>> After patch tuesday and the installation of kb969897 I have a printing
>>> problem.
>>> Is there a workaround to fix this.
>>>
>>> Regards
>>> Kris

On Jun 12, 12:45*pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> [X-post to Windows Update newsgroup]
>
> If Microsoft Software Inventory Analyzer (MSIA) is installed, uninstall it.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
>
> Kris wrote:
> > Hi,
>
> > 1. Windows XP (x64) SP3 (SP2)
> > 2. No error message and no print dialog popup from outlook 2003 / IE 7
> > 3. Problem went away after uninstalling KB969897
> > 4. No incompatible browser add-ons
> > 5. -
> > 6. -
>
> > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> >news:OcsrGZ06JHA.1568@TK2MSFTNGP06.phx.gbl...
> >> Hi,
> >> 1. Which version of Windows? (Including SP level- SP1, SP2, etc.)
>
> >> 2. What, specifically, is the printing problem? Is there an error
> >> message?
> >> Are other programs affected or just IE?
>
> >> 3. If you uninstall the updatehttp://support.microsoft.com/kb/969897
> >> does
> >> the problem go away?
>
> >> 4. Check for an incompatible browser add-on.
>
> >> IEBlog *Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >>http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> >> Problem: Crashes or hangs
> >>http://www.enhanceie.com/ie/troubleshoot.asp
>
> >> 5. If the problem is not caused by an add-on, see if a third-party
> >> program
> >> is the cause.
> >> 936214- How to troubleshoot compatibility problems that affect IE7 in
> >> Windows Vista:
> >>http://support.microsoft.com/kb/936214(Also applies to XP)
>
> >> 6. No charge support is available for security updates for home users in
> >> the
> >> US or Canada. For other locations see:
> >> Look for "How to obtain help and support for this security update" at
> >>http://support.microsoft.com/kb/969897
> >> For other locations see:
> >>http://support.microsoft.com/common/....aspx?rdpath=4
> >> -
> >> Hope this helps,
> >> Don
> >> [MS MVP- IE]
>
> >> "Kris" <kris.van.wijmeer...@awe.be> wrote in message
> >>news:Oop6KSz6JHA.1716@TK2MSFTNGP03.phx.gbl...
> >>> After patch tuesday and the installation of kb969897 I have a printing
> >>> problem.
> >>> Is there a workaround to fix this.
>
> >>> Regards
> >>> Kris- Hide quoted text -
>
> - Show quoted text -

------------
Thank you! Reinstalling KB969897and uninstalling Microsoft Software
Inventory Analyzer (MSIA) resolved the issue.

Dawn

Dear Robear Dyer,
I had the same problem.
Reinstalling KB969897and uninstalling Microsoft Software Inventory
Analyzer (MSIA) resolved the issue.
Thanks!
Thanks!
Thanks!
Pedro Pico

You're welcome!
You're welcome!
You're welcome!

An MS Support tells us privately of a(nother) possible workaround: Remove
the .DLG File Association in Windows Explorer: Folder Options | File Types
tab. Once it has been deleted, IE printing should start working normally
again.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Pico wrote:
> Dear Robear Dyer,
> I had the same problem.
> Reinstalling KB969897and uninstalling Microsoft Software Inventory
> Analyzer (MSIA) resolved the issue.
> Thanks!
> Thanks!
> Thanks!
> Pedro Pico