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Re: IE7 printing problem after kb969897

microsoft.public.windowsupdate






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Old 06-12-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE7 printing problem after kb969897
[X-post to Windows Update]

You do NOT want to leave KB969897 uninstalled for any length of time, even
if its presence caused printing problems!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969897).

LOOK!! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Kris wrote:
> Hi,
>
> 1. Windows XP (x64) SP3 (SP2)
> 2. No error message and no print dialog popup from outlook 2003 / IE 7
> 3. Problem went away after uninstalling KB969897
> 4. No incompatible browser add-ons
> 5. -
> 6. -
>
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:OcsrGZ06JHA.1568@TK2MSFTNGP06.phx.gbl...
>> Hi,
>> 1. Which version of Windows? (Including SP level- SP1, SP2, etc.)
>>
>> 2. What, specifically, is the printing problem? Is there an error
>> message?
>> Are other programs affected or just IE?
>>
>> 3. If you uninstall the update http://support.microsoft.com/kb/969897
>> does
>> the problem go away?
>>
>> 4. Check for an incompatible browser add-on.
>>
>> IEBlog Troubleshooting and Internet Explorerís (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> Problem: Crashes or hangs
>> http://www.enhanceie.com/ie/troubleshoot.asp
>>
>> 5. If the problem is not caused by an add-on, see if a third-party
>> program
>> is the cause.
>> 936214- How to troubleshoot compatibility problems that affect IE7 in
>> Windows Vista:
>> http://support.microsoft.com/kb/936214 (Also applies to XP)
>>
>> 6. No charge support is available for security updates for home users in
>> the
>> US or Canada. For other locations see:
>> Look for "How to obtain help and support for this security update" at
>> http://support.microsoft.com/kb/969897
>> For other locations see:
>> http://support.microsoft.com/common/....aspx?rdpath=4
>> -
>> Hope this helps,
>> Don
>> [MS MVP- IE]
>>
>>
>> "Kris" <kris.van.wijmeersch@awe.be> wrote in message
>> news:Oop6KSz6JHA.1716@TK2MSFTNGP03.phx.gbl...
>>> After patch tuesday and the installation of kb969897 I have a printing
>>> problem.
>>> Is there a workaround to fix this.
>>>
>>> Regards
>>> Kris


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