[X-post to Windows Update]
You do NOT want to leave KB969897 uninstalled for any length of time, even
if its presence caused printing problems!
Start a free Windows Update support incident request:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969897).
LOOK!! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).
Support for Windows Update:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> 1. Windows XP (x64) SP3 (SP2)
> 2. No error message and no print dialog popup from outlook 2003 / IE 7
> 3. Problem went away after uninstalling KB969897
> 4. No incompatible browser add-ons
> 5. -
> 6. -
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> 1. Which version of Windows? (Including SP level- SP1, SP2, etc.)
>> 2. What, specifically, is the printing problem? Is there an error
>> Are other programs affected or just IE?
>> 3. If you uninstall the update http://support.microsoft.com/kb/969897
>> the problem go away?
>> 4. Check for an incompatible browser add-on.
>> IEBlog Troubleshooting and Internet Explorerís (No Add-ons) Mode:
>> Problem: Crashes or hangs
>> 5. If the problem is not caused by an add-on, see if a third-party
>> is the cause.
>> 936214- How to troubleshoot compatibility problems that affect IE7 in
>> Windows Vista:
>> http://support.microsoft.com/kb/936214 (Also applies to XP)
>> 6. No charge support is available for security updates for home users in
>> US or Canada. For other locations see:
>> Look for "How to obtain help and support for this security update" at
>> For other locations see:
>> Hope this helps,
>> [MS MVP- IE]
>> "Kris" <email@example.com> wrote in message
>>> After patch tuesday and the installation of kb969897 I have a printing
>>> Is there a workaround to fix this.