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IE 7 dies after June Auto Updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 06-11-2009
MJ
 

Posts: n/a
IE 7 dies after June Auto Updates
My computer (WINXP SP3) did it's auto update thing last night and this
morning I was unable to open IE 7. So I uninstalled updates dated 6/10/2009
though Add and Remove Programs and still no IE7. Tried several reboots as
well. Messneger and Outlook work fine. Tried to do System Restore but that
module also will not open and the management console shut down when I was
trying to read error messages the same way. Tried this both in regular boot
and in safe mode but could not access IE or System Restore in either.
Help!!


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  #2 (permalink)  
Old 06-12-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 7 dies after June Auto Updates
Can you boot into Safe Mode? ...into Safe Mode with Networking?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


MJ wrote:
> My computer (WINXP SP3) did it's auto update thing last night and this
> morning I was unable to open IE 7. So I uninstalled updates dated
> 6/10/2009
> though Add and Remove Programs and still no IE7. Tried several reboots as
> well. Messneger and Outlook work fine. Tried to do System Restore but
> that
> module also will not open and the management console shut down when I was
> trying to read error messages the same way. Tried this both in regular
> boot and in safe mode but could not access IE or System Restore in either.
> Help!!


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  #3 (permalink)  
Old 06-12-2009
Robert Aldwinckle
 

Posts: n/a
Re: IE 7 dies after June Auto Updates

"MJ" <MJ@discussions.microsoft.com> wrote in message news4CE9ABD-80D1-423A-97DD-9DA7830F2415@microsoft.com...
> My computer (WINXP SP3) did it's auto update thing last night and this
> morning


> I was unable to open IE 7.



It may help to clarify the symptom. E.g. does the window open at least?
And how are you trying to do that? Try Run... (e.g. press Win-R and enter

iexplore.exe -nohome -extoff

What do you see then?


> So I uninstalled updates dated 6/10/2009
> though Add and Remove Programs and still no IE7. Tried several reboots as
> well. Messneger and Outlook work fine. Tried to do System Restore but that
> module also will not open and


> the management console shut down when I was
> trying to read error messages the same way.



?


> Tried this both in regular boot
> and in safe mode but could not access IE or System Restore in either.
> Help!!



Can you use Internet Options, Programs Tab? E.g. Run...

control.exe inetcpl.cpl,,5

Try a Reset... there. Note that you will lose any personal data which
install/uninstall procedures would have preserved up to then, including
in particular any saved passwords.


HTH

Robert Aldwinckle
---


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  #4 (permalink)  
Old 06-12-2009
MJ
 

Posts: n/a
Re: IE 7 dies after June Auto Updates
Thanks for the reply. I was able to boot in Safe Mode with networking. I
use Kaspersky anti-virus and I had uninstalled that . I had Norton in the
past and had to use their removal tool in order to install Kaspersky.

Anyway, I found another post that came in after mine about uninstalling
updates (thank you Michel Merlin)and realized I had not uninstalled the IE
Update (969897) when I took out the others that came in the June update but
then did find it in a different place in the Add/Remove program. Took that
out as well as 961501 which had reinstalled itself in the interim. IE worked
on reboot!!!

Now I am not sure what to do about updates. I think I will avoid them until
I hear MS has figured out why this update is casuing problems for some users.

"PA Bear [MS MVP]" wrote:

> Can you boot into Safe Mode? ...into Safe Mode with Networking?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> MJ wrote:
> > My computer (WINXP SP3) did it's auto update thing last night and this
> > morning I was unable to open IE 7. So I uninstalled updates dated
> > 6/10/2009
> > though Add and Remove Programs and still no IE7. Tried several reboots as
> > well. Messneger and Outlook work fine. Tried to do System Restore but
> > that
> > module also will not open and the management console shut down when I was
> > trying to read error messages the same way. Tried this both in regular
> > boot and in safe mode but could not access IE or System Restore in either.
> > Help!!

>
>

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  #5 (permalink)  
Old 06-12-2009
MJ
 

Posts: n/a
Re: IE 7 dies after June Auto Updates
Thanks for your reply.
When I attempted to open IE (and system restore) I got pop up that IE was
incountered a problem and need to close. We are sorry for the inconvenience.
The the debug and send error report stuff. I sent the error reports in.
The System Restore sent up the same basic pop up.

I tried the Intenet Options Control Panel and reset it yesterday with no
change (except losing all my personal data...oh well). When I did the -no
home -extoff through Run, I got IE to open to connecting but I got the
closing pop up every time I tried do go to a website.

Amyway, I saw a post that came in after mione about uninstalling MS Update
and realized after reading it that I had missed the uninstall for 969897
whuich was the IE update. I did the uninstall for that one and now IE works
again.

But I am not sure what to do about letting any of the June Auto Updates be
reinstalled. Should I try going through the Windows Update website and
install all but the IE one???
"Robert Aldwinckle" wrote:

>
> "MJ" <MJ@discussions.microsoft.com> wrote in message news4CE9ABD-80D1-423A-97DD-9DA7830F2415@microsoft.com...
> > My computer (WINXP SP3) did it's auto update thing last night and this
> > morning

>
> > I was unable to open IE 7.

>
>
> It may help to clarify the symptom. E.g. does the window open at least?
> And how are you trying to do that? Try Run... (e.g. press Win-R and enter
>
> iexplore.exe -nohome -extoff
>
> What do you see then?
>
>
> > So I uninstalled updates dated 6/10/2009
> > though Add and Remove Programs and still no IE7. Tried several reboots as
> > well. Messneger and Outlook work fine. Tried to do System Restore but that
> > module also will not open and

>
> > the management console shut down when I was
> > trying to read error messages the same way.

>
>
> ?
>
>
> > Tried this both in regular boot
> > and in safe mode but could not access IE or System Restore in either.
> > Help!!

>
>
> Can you use Internet Options, Programs Tab? E.g. Run...
>
> control.exe inetcpl.cpl,,5
>
> Try a Reset... there. Note that you will lose any personal data which
> install/uninstall procedures would have preserved up to then, including
> in particular any saved passwords.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
>
>

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  #6 (permalink)  
Old 06-13-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 7 dies after June Auto Updates
1. You do NOT want IE or your computer to be connected to the internet
without KB969897 and all other security updates installed!

2. Judging from your reply to my colleague Robert Aldwinckle, I suspect that
you're seeing the effects of a hijackware infection, not the effects of
installing KB969897!

I'd strongly recommend that you...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969897).

LOOK!!! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB969897), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net



MJ wrote:
> Thanks for the reply. I was able to boot in Safe Mode with networking. I
> use Kaspersky anti-virus and I had uninstalled that . I had Norton in the
> past and had to use their removal tool in order to install Kaspersky.
>
> Anyway, I found another post that came in after mine about uninstalling
> updates (thank you Michel Merlin)and realized I had not uninstalled the IE
> Update (969897) when I took out the others that came in the June update
> but
> then did find it in a different place in the Add/Remove program. Took
> that
> out as well as 961501 which had reinstalled itself in the interim. IE
> worked on reboot!!!
>
> Now I am not sure what to do about updates. I think I will avoid them
> until
> I hear MS has figured out why this update is casuing problems for some
> users.
>
> "PA Bear [MS MVP]" wrote:
>> Can you boot into Safe Mode? ...into Safe Mode with Networking?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> MJ wrote:
>>> My computer (WINXP SP3) did it's auto update thing last night and this
>>> morning I was unable to open IE 7. So I uninstalled updates dated
>>> 6/10/2009
>>> though Add and Remove Programs and still no IE7. Tried several reboots
>>> as
>>> well. Messneger and Outlook work fine. Tried to do System Restore but
>>> that
>>> module also will not open and the management console shut down when I
>>> was
>>> trying to read error messages the same way. Tried this both in regular
>>> boot and in safe mode but could not access IE or System Restore in
>>> either.
>>> Help!!


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