1. You do NOT want IE or your computer to be connected to the internet
without KB969897 and all other security updates installed!
2. Judging from your reply to my colleague Robert Aldwinckle, I suspect that
you're seeing the effects of a hijackware infection, not the effects of
I'd strongly recommend that you...
Start a free Windows Update support incident request:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969897).
LOOK!!! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB969897), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).
Support for Windows Update:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> Thanks for the reply. I was able to boot in Safe Mode with networking. I
> use Kaspersky anti-virus and I had uninstalled that . I had Norton in the
> past and had to use their removal tool in order to install Kaspersky.
> Anyway, I found another post that came in after mine about uninstalling
> updates (thank you Michel Merlin)and realized I had not uninstalled the IE
> Update (969897) when I took out the others that came in the June update
> then did find it in a different place in the Add/Remove program. Took
> out as well as 961501 which had reinstalled itself in the interim. IE
> worked on reboot!!!
> Now I am not sure what to do about updates. I think I will avoid them
> I hear MS has figured out why this update is casuing problems for some
> "PA Bear [MS MVP]" wrote:
>> Can you boot into Safe Mode? ...into Safe Mode with Networking?
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> MJ wrote:
>>> My computer (WINXP SP3) did it's auto update thing last night and this
>>> morning I was unable to open IE 7. So I uninstalled updates dated
>>> though Add and Remove Programs and still no IE7. Tried several reboots
>>> well. Messneger and Outlook work fine. Tried to do System Restore but
>>> module also will not open and the management console shut down when I
>>> trying to read error messages the same way. Tried this both in regular
>>> boot and in safe mode but could not access IE or System Restore in