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IE 8 and Office 2007 SP updates messing up Mail?

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 06-06-2009
TooLate
 

Posts: n/a
IE 8 and Office 2007 SP updates messing up Mail?
These updates, like some others in the past, seem to disable the link to
applications from Mail file attachments like pictures and videos (.wmv). SP2
Vista didn't correct the problem. Media Player is my default. Nothing
happens (no error message, no window opens) when the attached file is
clicked. In the past I restored functionality by backing out the updates to
the restore point. I hesitate to do that with these huge updates. Any help?
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  #2 (permalink)  
Old 06-06-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
Outlook-specific newsgroups include:

microsoft.public.outlook.general
microsoft.public.outlook.bcm
microsoft.public.outlook.bcm.developers
microsoft.public.outlook.calendaring
microsoft.public.outlook.contacts
microsoft.public.outlook.fax
microsoft.public.outlook.installation
microsoft.public.outlook.interop
microsoft.public.outlook.printing
microsoft.public.outlook.program_addins
microsoft.public.outlook.program_forms
microsoft.public.outlook.program_vba
microsoft.public.outlook.teamfolders
microsoft.public.outlook.thirdpartyutil
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


TooLate wrote:
> These updates, like some others in the past, seem to disable the link to
> applications from Mail file attachments like pictures and videos (.wmv).
> SP2 Vista didn't correct the problem. Media Player is my default.
> Nothing
> happens (no error message, no window opens) when the attached file is
> clicked. In the past I restored functionality by backing out the updates
> to
> the restore point. I hesitate to do that with these huge updates. Any
> help?


Reply With Quote
  #3 (permalink)  
Old 06-06-2009
TooLate
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
I assume you're pointing me at Outlook posts. I'm talking about Windows
Mail, not Outlook. Thought I was clear - guess not!

"PA Bear [MS MVP]" wrote:

> Outlook-specific newsgroups include:
>
> microsoft.public.outlook.general
> microsoft.public.outlook.bcm
> microsoft.public.outlook.bcm.developers
> microsoft.public.outlook.calendaring
> microsoft.public.outlook.contacts
> microsoft.public.outlook.fax
> microsoft.public.outlook.installation
> microsoft.public.outlook.interop
> microsoft.public.outlook.printing
> microsoft.public.outlook.program_addins
> microsoft.public.outlook.program_forms
> microsoft.public.outlook.program_vba
> microsoft.public.outlook.teamfolders
> microsoft.public.outlook.thirdpartyutil
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> TooLate wrote:
> > These updates, like some others in the past, seem to disable the link to
> > applications from Mail file attachments like pictures and videos (.wmv).
> > SP2 Vista didn't correct the problem. Media Player is my default.
> > Nothing
> > happens (no error message, no window opens) when the attached file is
> > clicked. In the past I restored functionality by backing out the updates
> > to
> > the restore point. I hesitate to do that with these huge updates. Any
> > help?

>
>

Reply With Quote
  #4 (permalink)  
Old 06-06-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
[crosspost to Vista Mail newsgroup]

Well, you cited "Office 2007" in your subject and you didn't mention Windows
Mail in your first post so my CrystalBall© thought you were referring to
Outlook 2007.

Moving on...

WinMail: Tools | Options | Security | Block images... <=if you
disable/uncheck this option, does the behavior persist?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Did you use a Restore Point that predated the install of IE8? If you did,
that was a big ol' no-no. See http://bertk.mvps.org/html/tips.html#5
(applies to Vista, too).
--
~PA Bear


TooLate wrote:
> I assume you're pointing me at Outlook posts. I'm talking about Windows
> Mail, not Outlook. Thought I was clear - guess not!
>
> "PA Bear [MS MVP]" wrote:
>> Outlook-specific newsgroups include:
>>
>> microsoft.public.outlook.general
>> microsoft.public.outlook.bcm
>> microsoft.public.outlook.bcm.developers
>> microsoft.public.outlook.calendaring
>> microsoft.public.outlook.contacts
>> microsoft.public.outlook.fax
>> microsoft.public.outlook.installation
>> microsoft.public.outlook.interop
>> microsoft.public.outlook.printing
>> microsoft.public.outlook.program_addins
>> microsoft.public.outlook.program_forms
>> microsoft.public.outlook.program_vba
>> microsoft.public.outlook.teamfolders
>> microsoft.public.outlook.thirdpartyutil
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> TooLate wrote:
>>> These updates, like some others in the past, seem to disable the link to
>>> applications from Mail file attachments like pictures and videos (.wmv).
>>> SP2 Vista didn't correct the problem. Media Player is my default.
>>> Nothing
>>> happens (no error message, no window opens) when the attached file is
>>> clicked. In the past I restored functionality by backing out the
>>> updates
>>> to the restore point. I hesitate to do that with these huge updates.
>>> Any
>>> help?


Reply With Quote
  #5 (permalink)  
Old 06-06-2009
TooLate
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2" in the
same session. I have not restored since doing that, and since then there has
been a Windows Vista SP2 automatic update and an IE8 Update as well, so it
might be impossible to untangle exactly what caused this problem. My
reference to past identical problems and restores was to actions well before
any of the current iteration of this Mail behavior, after minor security
updates.

(1) Images were not blocked. (2) Security suite is Trend Micro PC-cillin
Internet Security 14, with automatic updates daily. That includes all
malware detection and firewall. They were running when Windows Update ran.
I've never had a virus or spyware on my machine. (3) No, Norton and McAfee
(a pox on them) have never been installed on this year-and-a- half old laptop
and, in fact, I had Dell deliver this PC with NO trial apps. (4) Lastly, no,
I haven't had to do a restore for months and haven't done one since these
downloads. As I said, I was very hesitant, apparently with good reason based
on your comment.

Here's the good news: Now Mail attachments are working. Trend Micro did an
automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
IE6/TMPCcillin aren't on the best of terms? Anyway, I wish I had a
definitive answer, but lacking that, and working again, I do appreciate your
efforts to help me solve the mystery. Thanks, PA Bear.


"PA Bear [MS MVP]" wrote:

> [crosspost to Vista Mail newsgroup]
>
> Well, you cited "Office 2007" in your subject and you didn't mention Windows
> Mail in your first post so my CrystalBall© thought you were referring to
> Outlook 2007.
>
> Moving on...
>
> WinMail: Tools | Options | Security | Block images... <=if you
> disable/uncheck this option, does the behavior persist?
>
> What anti-virus application or security suite is installed, is your
> subscription current, and is it supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if any)?
> Were any of these applications running in the background when you installed
> IE8?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> Did you use a Restore Point that predated the install of IE8? If you did,
> that was a big ol' no-no. See http://bertk.mvps.org/html/tips.html#5
> (applies to Vista, too).
> --
> ~PA Bear
>
>
> TooLate wrote:
> > I assume you're pointing me at Outlook posts. I'm talking about Windows
> > Mail, not Outlook. Thought I was clear - guess not!
> >
> > "PA Bear [MS MVP]" wrote:
> >> Outlook-specific newsgroups include:
> >>
> >> microsoft.public.outlook.general
> >> microsoft.public.outlook.bcm
> >> microsoft.public.outlook.bcm.developers
> >> microsoft.public.outlook.calendaring
> >> microsoft.public.outlook.contacts
> >> microsoft.public.outlook.fax
> >> microsoft.public.outlook.installation
> >> microsoft.public.outlook.interop
> >> microsoft.public.outlook.printing
> >> microsoft.public.outlook.program_addins
> >> microsoft.public.outlook.program_forms
> >> microsoft.public.outlook.program_vba
> >> microsoft.public.outlook.teamfolders
> >> microsoft.public.outlook.thirdpartyutil
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> TooLate wrote:
> >>> These updates, like some others in the past, seem to disable the link to
> >>> applications from Mail file attachments like pictures and videos (.wmv).
> >>> SP2 Vista didn't correct the problem. Media Player is my default.
> >>> Nothing
> >>> happens (no error message, no window opens) when the attached file is
> >>> clicked. In the past I restored functionality by backing out the
> >>> updates
> >>> to the restore point. I hesitate to do that with these huge updates.
> >>> Any
> >>> help?

>
>

Reply With Quote
  #6 (permalink)  
Old 06-06-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2" in
> the same session.


You're not the first user who encountered problems after installing IE and
Office 2007 SP2 concurrently. That's one of the many reasons I do NOT
recommend installing an IE upgrade via Windows Update.

> Here's the good news: Now Mail attachments are working. Trend Micro did
> an
> automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
> IE6/TMPCcillin aren't on the best of terms?


OK. Are you running IE8 now or did you uninstall it & return to IE7? (You
never had IE6 running in Vista.)


TooLate wrote:
> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2" in
> the same session. I have not restored since doing that, and since then
> there has been a Windows Vista SP2 automatic update and an IE8 Update as
> well, so it might be impossible to untangle exactly what caused this
> problem. My reference to past identical problems and restores was to
> actions well before any of the current iteration of this Mail behavior,
> after minor security updates.
>
> (1) Images were not blocked. (2) Security suite is Trend Micro PC-cillin
> Internet Security 14, with automatic updates daily. That includes all
> malware detection and firewall. They were running when Windows Update
> ran.
> I've never had a virus or spyware on my machine. (3) No, Norton and
> McAfee
> (a pox on them) have never been installed on this year-and-a- half old
> laptop and, in fact, I had Dell deliver this PC with NO trial apps. (4)
> Lastly, no, I haven't had to do a restore for months and haven't done one
> since these downloads. As I said, I was very hesitant, apparently with
> good reason based on your comment.
>
> Here's the good news: Now Mail attachments are working. Trend Micro did
> an
> automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
> IE6/TMPCcillin aren't on the best of terms? Anyway, I wish I had a
> definitive answer, but lacking that, and working again, I do appreciate
> your
> efforts to help me solve the mystery. Thanks, PA Bear.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> [crosspost to Vista Mail newsgroup]
>>
>> Well, you cited "Office 2007" in your subject and you didn't mention
>> Windows Mail in your first post so my CrystalBall© thought you were
>> referring to Outlook 2007.
>>
>> Moving on...
>>
>> WinMail: Tools | Options | Security | Block images... <=if you
>> disable/uncheck this option, does the behavior persist?
>>
>> What anti-virus application or security suite is installed, is your
>> subscription current, and is it supported in IE8? What anti-spyware
>> applications (other than Defender)? What third-party firewall (if any)?
>> Were any of these applications running in the background when you
>> installed
>> IE8?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> Did you use a Restore Point that predated the install of IE8? If you
>> did,
>> that was a big ol' no-no. See http://bertk.mvps.org/html/tips.html#5
>> (applies to Vista, too).
>> --
>> ~PA Bear
>>
>>
>> TooLate wrote:
>>> I assume you're pointing me at Outlook posts. I'm talking about Windows
>>> Mail, not Outlook. Thought I was clear - guess not!
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Outlook-specific newsgroups include:
>>>>
>>>> microsoft.public.outlook.general
>>>> microsoft.public.outlook.bcm
>>>> microsoft.public.outlook.bcm.developers
>>>> microsoft.public.outlook.calendaring
>>>> microsoft.public.outlook.contacts
>>>> microsoft.public.outlook.fax
>>>> microsoft.public.outlook.installation
>>>> microsoft.public.outlook.interop
>>>> microsoft.public.outlook.printing
>>>> microsoft.public.outlook.program_addins
>>>> microsoft.public.outlook.program_forms
>>>> microsoft.public.outlook.program_vba
>>>> microsoft.public.outlook.teamfolders
>>>> microsoft.public.outlook.thirdpartyutil
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> TooLate wrote:
>>>>> These updates, like some others in the past, seem to disable the link
>>>>> to
>>>>> applications from Mail file attachments like pictures and videos
>>>>> (.wmv).
>>>>> SP2 Vista didn't correct the problem. Media Player is my default.
>>>>> Nothing
>>>>> happens (no error message, no window opens) when the attached file is
>>>>> clicked. In the past I restored functionality by backing out the
>>>>> updates
>>>>> to the restore point. I hesitate to do that with these huge updates.
>>>>> Any
>>>>> help?


Reply With Quote
  #7 (permalink)  
Old 06-07-2009
TooLate
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
My bad - typo, should read IE8, not 6 - I did nothing to change the situation
or back out anything. What would have been the alternative to using Windows
Update to download IE8? I gather you're also saying NOT to run automatic
Windows updates.(?).

"PA Bear [MS MVP]" wrote:

> > I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2" in
> > the same session.

>
> You're not the first user who encountered problems after installing IE and
> Office 2007 SP2 concurrently. That's one of the many reasons I do NOT
> recommend installing an IE upgrade via Windows Update.
>
> > Here's the good news: Now Mail attachments are working. Trend Micro did
> > an
> > automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
> > IE6/TMPCcillin aren't on the best of terms?

>
> OK. Are you running IE8 now or did you uninstall it & return to IE7? (You
> never had IE6 running in Vista.)
>
>
> TooLate wrote:
> > I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2" in
> > the same session. I have not restored since doing that, and since then
> > there has been a Windows Vista SP2 automatic update and an IE8 Update as
> > well, so it might be impossible to untangle exactly what caused this
> > problem. My reference to past identical problems and restores was to
> > actions well before any of the current iteration of this Mail behavior,
> > after minor security updates.
> >
> > (1) Images were not blocked. (2) Security suite is Trend Micro PC-cillin
> > Internet Security 14, with automatic updates daily. That includes all
> > malware detection and firewall. They were running when Windows Update
> > ran.
> > I've never had a virus or spyware on my machine. (3) No, Norton and
> > McAfee
> > (a pox on them) have never been installed on this year-and-a- half old
> > laptop and, in fact, I had Dell deliver this PC with NO trial apps. (4)
> > Lastly, no, I haven't had to do a restore for months and haven't done one
> > since these downloads. As I said, I was very hesitant, apparently with
> > good reason based on your comment.
> >
> > Here's the good news: Now Mail attachments are working. Trend Micro did
> > an
> > automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
> > IE6/TMPCcillin aren't on the best of terms? Anyway, I wish I had a
> > definitive answer, but lacking that, and working again, I do appreciate
> > your
> > efforts to help me solve the mystery. Thanks, PA Bear.
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> [crosspost to Vista Mail newsgroup]
> >>
> >> Well, you cited "Office 2007" in your subject and you didn't mention
> >> Windows Mail in your first post so my CrystalBall© thought you were
> >> referring to Outlook 2007.
> >>
> >> Moving on...
> >>
> >> WinMail: Tools | Options | Security | Block images... <=if you
> >> disable/uncheck this option, does the behavior persist?
> >>
> >> What anti-virus application or security suite is installed, is your
> >> subscription current, and is it supported in IE8? What anti-spyware
> >> applications (other than Defender)? What third-party firewall (if any)?
> >> Were any of these applications running in the background when you
> >> installed
> >> IE8?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>
> >> Did you use a Restore Point that predated the install of IE8? If you
> >> did,
> >> that was a big ol' no-no. See http://bertk.mvps.org/html/tips.html#5
> >> (applies to Vista, too).
> >> --
> >> ~PA Bear
> >>
> >>
> >> TooLate wrote:
> >>> I assume you're pointing me at Outlook posts. I'm talking about Windows
> >>> Mail, not Outlook. Thought I was clear - guess not!
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Outlook-specific newsgroups include:
> >>>>
> >>>> microsoft.public.outlook.general
> >>>> microsoft.public.outlook.bcm
> >>>> microsoft.public.outlook.bcm.developers
> >>>> microsoft.public.outlook.calendaring
> >>>> microsoft.public.outlook.contacts
> >>>> microsoft.public.outlook.fax
> >>>> microsoft.public.outlook.installation
> >>>> microsoft.public.outlook.interop
> >>>> microsoft.public.outlook.printing
> >>>> microsoft.public.outlook.program_addins
> >>>> microsoft.public.outlook.program_forms
> >>>> microsoft.public.outlook.program_vba
> >>>> microsoft.public.outlook.teamfolders
> >>>> microsoft.public.outlook.thirdpartyutil
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>
> >>>>
> >>>> TooLate wrote:
> >>>>> These updates, like some others in the past, seem to disable the link
> >>>>> to
> >>>>> applications from Mail file attachments like pictures and videos
> >>>>> (.wmv).
> >>>>> SP2 Vista didn't correct the problem. Media Player is my default.
> >>>>> Nothing
> >>>>> happens (no error message, no window opens) when the attached file is
> >>>>> clicked. In the past I restored functionality by backing out the
> >>>>> updates
> >>>>> to the restore point. I hesitate to do that with these huge updates.
> >>>>> Any
> >>>>> help?

>
>

Reply With Quote
  #8 (permalink)  
Old 06-07-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
Repost: Are you now running IE7 or IE8?

TooLate wrote:
> My bad - typo, should read IE8, not 6 - I did nothing to change the
> situation or back out anything. What would have been the alternative to
> using Windows Update to download IE8? I gather you're also saying NOT to
> run automatic Windows updates.(?).
>
> "PA Bear [MS MVP]" wrote:
>
>>> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2"
>>> in
>>> the same session.

>>
>> You're not the first user who encountered problems after installing IE
>> and
>> Office 2007 SP2 concurrently. That's one of the many reasons I do NOT
>> recommend installing an IE upgrade via Windows Update.
>>
>>> Here's the good news: Now Mail attachments are working. Trend Micro
>>> did
>>> an
>>> automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
>>> IE6/TMPCcillin aren't on the best of terms?

>>
>> OK. Are you running IE8 now or did you uninstall it & return to IE7?
>> (You
>> never had IE6 running in Vista.)
>>
>>
>> TooLate wrote:
>>> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2"
>>> in
>>> the same session. I have not restored since doing that, and since then
>>> there has been a Windows Vista SP2 automatic update and an IE8 Update as
>>> well, so it might be impossible to untangle exactly what caused this
>>> problem. My reference to past identical problems and restores was to
>>> actions well before any of the current iteration of this Mail behavior,
>>> after minor security updates.
>>>
>>> (1) Images were not blocked. (2) Security suite is Trend Micro PC-cillin
>>> Internet Security 14, with automatic updates daily. That includes all
>>> malware detection and firewall. They were running when Windows Update
>>> ran.
>>> I've never had a virus or spyware on my machine. (3) No, Norton and
>>> McAfee
>>> (a pox on them) have never been installed on this year-and-a- half old
>>> laptop and, in fact, I had Dell deliver this PC with NO trial apps. (4)
>>> Lastly, no, I haven't had to do a restore for months and haven't done
>>> one
>>> since these downloads. As I said, I was very hesitant, apparently with
>>> good reason based on your comment.
>>>
>>> Here's the good news: Now Mail attachments are working. Trend Micro
>>> did
>>> an
>>> automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
>>> IE6/TMPCcillin aren't on the best of terms? Anyway, I wish I had a
>>> definitive answer, but lacking that, and working again, I do appreciate
>>> your
>>> efforts to help me solve the mystery. Thanks, PA Bear.
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> [crosspost to Vista Mail newsgroup]
>>>>
>>>> Well, you cited "Office 2007" in your subject and you didn't mention
>>>> Windows Mail in your first post so my CrystalBall© thought you were
>>>> referring to Outlook 2007.
>>>>
>>>> Moving on...
>>>>
>>>> WinMail: Tools | Options | Security | Block images... <=if you
>>>> disable/uncheck this option, does the behavior persist?
>>>>
>>>> What anti-virus application or security suite is installed, is your
>>>> subscription current, and is it supported in IE8? What anti-spyware
>>>> applications (other than Defender)? What third-party firewall (if
>>>> any)?
>>>> Were any of these applications running in the background when you
>>>> installed
>>>> IE8?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> Did you use a Restore Point that predated the install of IE8? If you
>>>> did,
>>>> that was a big ol' no-no. See http://bertk.mvps.org/html/tips.html#5
>>>> (applies to Vista, too).
>>>> --
>>>> ~PA Bear
>>>>
>>>>
>>>> TooLate wrote:
>>>>> I assume you're pointing me at Outlook posts. I'm talking about
>>>>> Windows
>>>>> Mail, not Outlook. Thought I was clear - guess not!
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Outlook-specific newsgroups include:
>>>>>>
>>>>>> microsoft.public.outlook.general
>>>>>> microsoft.public.outlook.bcm
>>>>>> microsoft.public.outlook.bcm.developers
>>>>>> microsoft.public.outlook.calendaring
>>>>>> microsoft.public.outlook.contacts
>>>>>> microsoft.public.outlook.fax
>>>>>> microsoft.public.outlook.installation
>>>>>> microsoft.public.outlook.interop
>>>>>> microsoft.public.outlook.printing
>>>>>> microsoft.public.outlook.program_addins
>>>>>> microsoft.public.outlook.program_forms
>>>>>> microsoft.public.outlook.program_vba
>>>>>> microsoft.public.outlook.teamfolders
>>>>>> microsoft.public.outlook.thirdpartyutil
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>
>>>>>>
>>>>>> TooLate wrote:
>>>>>>> These updates, like some others in the past, seem to disable the
>>>>>>> link
>>>>>>> to
>>>>>>> applications from Mail file attachments like pictures and videos
>>>>>>> (.wmv).
>>>>>>> SP2 Vista didn't correct the problem. Media Player is my default.
>>>>>>> Nothing
>>>>>>> happens (no error message, no window opens) when the attached file
>>>>>>> is
>>>>>>> clicked. In the past I restored functionality by backing out the
>>>>>>> updates
>>>>>>> to the restore point. I hesitate to do that with these huge
>>>>>>> updates.
>>>>>>> Any
>>>>>>> help?


Reply With Quote
  #9 (permalink)  
Old 06-07-2009
TooLate
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
IE8

"PA Bear [MS MVP]" wrote:

> Repost: Are you now running IE7 or IE8?
>
> TooLate wrote:
> > My bad - typo, should read IE8, not 6 - I did nothing to change the
> > situation or back out anything. What would have been the alternative to
> > using Windows Update to download IE8? I gather you're also saying NOT to
> > run automatic Windows updates.(?).
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >>> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2"
> >>> in
> >>> the same session.
> >>
> >> You're not the first user who encountered problems after installing IE
> >> and
> >> Office 2007 SP2 concurrently. That's one of the many reasons I do NOT
> >> recommend installing an IE upgrade via Windows Update.
> >>
> >>> Here's the good news: Now Mail attachments are working. Trend Micro
> >>> did
> >>> an
> >>> automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
> >>> IE6/TMPCcillin aren't on the best of terms?
> >>
> >> OK. Are you running IE8 now or did you uninstall it & return to IE7?
> >> (You
> >> never had IE6 running in Vista.)
> >>
> >>
> >> TooLate wrote:
> >>> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2"
> >>> in
> >>> the same session. I have not restored since doing that, and since then
> >>> there has been a Windows Vista SP2 automatic update and an IE8 Update as
> >>> well, so it might be impossible to untangle exactly what caused this
> >>> problem. My reference to past identical problems and restores was to
> >>> actions well before any of the current iteration of this Mail behavior,
> >>> after minor security updates.
> >>>
> >>> (1) Images were not blocked. (2) Security suite is Trend Micro PC-cillin
> >>> Internet Security 14, with automatic updates daily. That includes all
> >>> malware detection and firewall. They were running when Windows Update
> >>> ran.
> >>> I've never had a virus or spyware on my machine. (3) No, Norton and
> >>> McAfee
> >>> (a pox on them) have never been installed on this year-and-a- half old
> >>> laptop and, in fact, I had Dell deliver this PC with NO trial apps. (4)
> >>> Lastly, no, I haven't had to do a restore for months and haven't done
> >>> one
> >>> since these downloads. As I said, I was very hesitant, apparently with
> >>> good reason based on your comment.
> >>>
> >>> Here's the good news: Now Mail attachments are working. Trend Micro
> >>> did
> >>> an
> >>> automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
> >>> IE6/TMPCcillin aren't on the best of terms? Anyway, I wish I had a
> >>> definitive answer, but lacking that, and working again, I do appreciate
> >>> your
> >>> efforts to help me solve the mystery. Thanks, PA Bear.
> >>>
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> [crosspost to Vista Mail newsgroup]
> >>>>
> >>>> Well, you cited "Office 2007" in your subject and you didn't mention
> >>>> Windows Mail in your first post so my CrystalBall© thought you were
> >>>> referring to Outlook 2007.
> >>>>
> >>>> Moving on...
> >>>>
> >>>> WinMail: Tools | Options | Security | Block images... <=if you
> >>>> disable/uncheck this option, does the behavior persist?
> >>>>
> >>>> What anti-virus application or security suite is installed, is your
> >>>> subscription current, and is it supported in IE8? What anti-spyware
> >>>> applications (other than Defender)? What third-party firewall (if
> >>>> any)?
> >>>> Were any of these applications running in the background when you
> >>>> installed
> >>>> IE8?
> >>>>
> >>>> Has a Norton or McAfee application ever been installed on this machine
> >>>> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>>>
> >>>> Did you use a Restore Point that predated the install of IE8? If you
> >>>> did,
> >>>> that was a big ol' no-no. See http://bertk.mvps.org/html/tips.html#5
> >>>> (applies to Vista, too).
> >>>> --
> >>>> ~PA Bear
> >>>>
> >>>>
> >>>> TooLate wrote:
> >>>>> I assume you're pointing me at Outlook posts. I'm talking about
> >>>>> Windows
> >>>>> Mail, not Outlook. Thought I was clear - guess not!
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Outlook-specific newsgroups include:
> >>>>>>
> >>>>>> microsoft.public.outlook.general
> >>>>>> microsoft.public.outlook.bcm
> >>>>>> microsoft.public.outlook.bcm.developers
> >>>>>> microsoft.public.outlook.calendaring
> >>>>>> microsoft.public.outlook.contacts
> >>>>>> microsoft.public.outlook.fax
> >>>>>> microsoft.public.outlook.installation
> >>>>>> microsoft.public.outlook.interop
> >>>>>> microsoft.public.outlook.printing
> >>>>>> microsoft.public.outlook.program_addins
> >>>>>> microsoft.public.outlook.program_forms
> >>>>>> microsoft.public.outlook.program_vba
> >>>>>> microsoft.public.outlook.teamfolders
> >>>>>> microsoft.public.outlook.thirdpartyutil
> >>>>>> --
> >>>>>> ~Robear Dyer (PA Bear)
> >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>>
> >>>>>>
> >>>>>> TooLate wrote:
> >>>>>>> These updates, like some others in the past, seem to disable the
> >>>>>>> link
> >>>>>>> to
> >>>>>>> applications from Mail file attachments like pictures and videos
> >>>>>>> (.wmv).
> >>>>>>> SP2 Vista didn't correct the problem. Media Player is my default.
> >>>>>>> Nothing
> >>>>>>> happens (no error message, no window opens) when the attached file
> >>>>>>> is
> >>>>>>> clicked. In the past I restored functionality by backing out the
> >>>>>>> updates
> >>>>>>> to the restore point. I hesitate to do that with these huge
> >>>>>>> updates.
> >>>>>>> Any
> >>>>>>> help?

>
>

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  #10 (permalink)  
Old 06-07-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 8 and Office 2007 SP updates messing up Mail?
Thank you very much!

I find it very interesting that a Trend Micro update (an engine update, I
assume) resolved the problem and that you did not have to resort to
uninstalling IE8, as is so frequently recommended by some in Vista Mail
newsgroup.

This resolution very strongly suggests that IE8 itself was not the cause of
the problem to begin with, and that all Trend Micro applications should be
IE8-compatible now (which has not been the case since IE8 was released on 19
March 2009).

Again, my thanks for your follow-up.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


TooLate wrote:
> IE8
>
> "PA Bear [MS MVP]" wrote:
>> Repost: Are you now running IE7 or IE8?
>>
>> TooLate wrote:
>>> My bad - typo, should read IE8, not 6 - I did nothing to change the
>>> situation or back out anything. What would have been the alternative to
>>> using Windows Update to download IE8? I gather you're also saying NOT
>>> to
>>> run automatic Windows updates.(?).
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>>> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2"
>>>>> in the same session.
>>>>
>>>> You're not the first user who encountered problems after installing IE
>>>> and
>>>> Office 2007 SP2 concurrently. That's one of the many reasons I do NOT
>>>> recommend installing an IE upgrade via Windows Update.
>>>>
>>>>> Here's the good news: Now Mail attachments are working. Trend Micro
>>>>> did an automatic update to Virus Patterns at 4:16 this mornimg.
>>>>> Perhaps
>>>>> IE6/TMPCcillin aren't on the best of terms?
>>>>
>>>> OK. Are you running IE8 now or did you uninstall it & return to IE7?
>>>> (You
>>>> never had IE6 running in Vista.)
>>>>
>>>>
>>>> TooLate wrote:
>>>>> I did a Windows Update that downloaded IE8 and "Office Suite 2007 SP2"
>>>>> in
>>>>> the same session. I have not restored since doing that, and since
>>>>> then
>>>>> there has been a Windows Vista SP2 automatic update and an IE8 Update
>>>>> as
>>>>> well, so it might be impossible to untangle exactly what caused this
>>>>> problem. My reference to past identical problems and restores was to
>>>>> actions well before any of the current iteration of this Mail
>>>>> behavior,
>>>>> after minor security updates.
>>>>>
>>>>> (1) Images were not blocked. (2) Security suite is Trend Micro
>>>>> PC-cillin
>>>>> Internet Security 14, with automatic updates daily. That includes all
>>>>> malware detection and firewall. They were running when Windows Update
>>>>> ran.
>>>>> I've never had a virus or spyware on my machine. (3) No, Norton and
>>>>> McAfee
>>>>> (a pox on them) have never been installed on this year-and-a- half old
>>>>> laptop and, in fact, I had Dell deliver this PC with NO trial apps.
>>>>> (4)
>>>>> Lastly, no, I haven't had to do a restore for months and haven't done
>>>>> one
>>>>> since these downloads. As I said, I was very hesitant, apparently
>>>>> with
>>>>> good reason based on your comment.
>>>>>
>>>>> Here's the good news: Now Mail attachments are working. Trend Micro
>>>>> did
>>>>> an
>>>>> automatic update to Virus Patterns at 4:16 this mornimg. Perhaps
>>>>> IE6/TMPCcillin aren't on the best of terms? Anyway, I wish I had a
>>>>> definitive answer, but lacking that, and working again, I do
>>>>> appreciate
>>>>> your
>>>>> efforts to help me solve the mystery. Thanks, PA Bear.
>>>>>
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> [crosspost to Vista Mail newsgroup]
>>>>>>
>>>>>> Well, you cited "Office 2007" in your subject and you didn't mention
>>>>>> Windows Mail in your first post so my CrystalBall© thought you were
>>>>>> referring to Outlook 2007.
>>>>>>
>>>>>> Moving on...
>>>>>>
>>>>>> WinMail: Tools | Options | Security | Block images... <=if you
>>>>>> disable/uncheck this option, does the behavior persist?
>>>>>>
>>>>>> What anti-virus application or security suite is installed, is your
>>>>>> subscription current, and is it supported in IE8? What anti-spyware
>>>>>> applications (other than Defender)? What third-party firewall (if
>>>>>> any)?
>>>>>> Were any of these applications running in the background when you
>>>>>> installed
>>>>>> IE8?
>>>>>>
>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>> machine
>>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>>> it)?
>>>>>>
>>>>>> Did you use a Restore Point that predated the install of IE8? If you
>>>>>> did,
>>>>>> that was a big ol' no-no. See http://bertk.mvps.org/html/tips.html#5
>>>>>> (applies to Vista, too).
>>>>>> --
>>>>>> ~PA Bear
>>>>>>
>>>>>>
>>>>>> TooLate wrote:
>>>>>>> I assume you're pointing me at Outlook posts. I'm talking about
>>>>>>> Windows
>>>>>>> Mail, not Outlook. Thought I was clear - guess not!
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> Outlook-specific newsgroups include:
>>>>>>>>
>>>>>>>> microsoft.public.outlook.general
>>>>>>>> microsoft.public.outlook.bcm
>>>>>>>> microsoft.public.outlook.bcm.developers
>>>>>>>> microsoft.public.outlook.calendaring
>>>>>>>> microsoft.public.outlook.contacts
>>>>>>>> microsoft.public.outlook.fax
>>>>>>>> microsoft.public.outlook.installation
>>>>>>>> microsoft.public.outlook.interop
>>>>>>>> microsoft.public.outlook.printing
>>>>>>>> microsoft.public.outlook.program_addins
>>>>>>>> microsoft.public.outlook.program_forms
>>>>>>>> microsoft.public.outlook.program_vba
>>>>>>>> microsoft.public.outlook.teamfolders
>>>>>>>> microsoft.public.outlook.thirdpartyutil
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>
>>>>>>>>
>>>>>>>> TooLate wrote:
>>>>>>>>> These updates, like some others in the past, seem to disable the
>>>>>>>>> link
>>>>>>>>> to
>>>>>>>>> applications from Mail file attachments like pictures and videos
>>>>>>>>> (.wmv).
>>>>>>>>> SP2 Vista didn't correct the problem. Media Player is my default.
>>>>>>>>> Nothing
>>>>>>>>> happens (no error message, no window opens) when the attached file
>>>>>>>>> is
>>>>>>>>> clicked. In the past I restored functionality by backing out the
>>>>>>>>> updates
>>>>>>>>> to the restore point. I hesitate to do that with these huge
>>>>>>>>> updates.
>>>>>>>>> Any
>>>>>>>>> help?


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