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Vista SP2 Windows update "get updates for more products" problem

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 06-04-2009
Haaam
 

Posts: n/a
Vista SP2 Windows update "get updates for more products" problem
After I installed the SP2, Windows update is only updating windows, and not
"Microsoft Update." But now, the browser is redirecting to the XP update
site. And when I try to go there, I get an error 0x8DDD0002.

If I run as admin, I get error 0x80070002.

I tried resetting Windows update and the cryptography services and clearing
the appropriate files...nothing. I mean Vista runs well, just can't "get
updates for more products."
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  #2 (permalink)  
Old 06-04-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" problem
Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
chat or e-mail support differs depending on your geographic location. Go to
http://support.microsoft.com/oas/def...4&gprid=582034 &
select appropriate category (e.g., Installation).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Haaam wrote:
> After I installed the SP2, Windows update is only updating windows, and
> not
> "Microsoft Update." But now, the browser is redirecting to the XP update
> site. And when I try to go there, I get an error 0x8DDD0002.
>
> If I run as admin, I get error 0x80070002.
>
> I tried resetting Windows update and the cryptography services and
> clearing
> the appropriate files...nothing. I mean Vista runs well, just can't "get
> updates for more products."


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  #3 (permalink)  
Old 06-04-2009
MowGreen
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" problem
Was the antivirus software actively monitoring the system when Vista SP2
was applied ?
What *is* the installed AV ?
Was IE 8 installed prior to the application of Vista SP2 ?

How to troubleshoot Windows Vista and Windows Server 2008 service pack
installation issues
http://support.microsoft.com/kb/947366

> Free unlimited installation and compatibility support is available for Windows Vista, but only for
> Service Pack 2 (SP2). This support for Windows Vista Service Pack 2 (SP2) is valid until
> November 26, 2009. Availability of chat or e-mail support differs depending on your geographic
> location. For customers residing in North America, chat and e-mail support is available.
>
> Go to http://support.microsoft.com/oas/def...4&gprid=582034 & select
> the appropriate category, eg. Issues after you install a service pack.



MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



Haaam wrote:

> After I installed the SP2, Windows update is only updating windows, and not
> "Microsoft Update." But now, the browser is redirecting to the XP update
> site. And when I try to go there, I get an error 0x8DDD0002.
>
> If I run as admin, I get error 0x80070002.
>
> I tried resetting Windows update and the cryptography services and clearing
> the appropriate files...nothing. I mean Vista runs well, just can't "get
> updates for more products."

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  #4 (permalink)  
Old 06-04-2009
Haaam
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" probl
I am (and was) running Avira Personal with all the settings maxed out. I had
IE8 before SP2 was installed.
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  #5 (permalink)  
Old 06-04-2009
MowGreen
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" probl
Haaam wrote:

> I am (and was) running Avira Personal with all the settings maxed out. I had
> IE8 before SP2 was installed.



Applying a Service Pack with an antivirus actively monitoring the system
is asking for trouble. In addition, if IE 8 is installed prior to
applying SP2, then you can't restore the previous IE version and IF
something occurs to it's functionality, then all you can do is uninstall
SP2 to revert back to IE 7.

http://support.microsoft.com/oas/def...4&gprid=582034

You can contact MS for free support with issues that occur after the
application of Vista SP2 but they are going to ask you to uninstall SP2
first, reboot, uninstall IE 8, reboot, temporarily disable Avira or
uninstall it, reboot, apply Vista SP2, reboot serveral times, install IE
8, reboot twice, and finally, reenable Avira or reinstall it.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
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  #6 (permalink)  
Old 06-05-2009
Gary
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" probl

On 4-Jun-2009, =?Utf-8?B?SGFhYW0=?= <Haaam@discussions.microsoft.com>
wrote:

> I am (and was) running Avira Personal with all the settings maxed out. I
> had
> IE8 before SP2 was installed.


I had Avira Personal running when I installed SP2 and had no problems after
it installed.
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  #7 (permalink)  
Old 06-05-2009
Robert Aldwinckle
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" probl

"Gary" <garyrh@nospam.com> wrote in message news:%2370yGBd5JHA.4896@TK2MSFTNGP04.phx.gbl...
>
> On 4-Jun-2009, =?Utf-8?B?SGFhYW0=?= <Haaam@discussions.microsoft.com>
> wrote:
>
>> I am (and was) running Avira Personal with all the settings maxed out.
>> I had IE8 before SP2 was installed.

>


> I had Avira Personal running when I installed SP2 and had no problems after
> it installed.



People survive playing Russian Roulette too... ; }


---


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  #8 (permalink)  
Old 06-05-2009
MowGreen
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" probl
Robert Aldwinckle wrote:

> "Gary" <garyrh@nospam.com> wrote in message news:%2370yGBd5JHA.4896@TK2MSFTNGP04.phx.gbl...
>
>>On 4-Jun-2009, =?Utf-8?B?SGFhYW0=?= <Haaam@discussions.microsoft.com>
>>wrote:
>>
>>
>>>I am (and was) running Avira Personal with all the settings maxed out.
>>>I had IE8 before SP2 was installed.

>>

>
>>I had Avira Personal running when I installed SP2 and had no problems after
>>it installed.

>
>
>
> People survive playing Russian Roulette too... ; }
>
>
> ---
>
>


LOL ... yeppers. The odds are that when an AV is actively monitoring a
system when a Service Pack is being applied, *some thing or things* will
be affected.
Sometimes it takes awhile for such an issue to arise; sometimes it's
apparent during the application of the SP ... sometimes during the first
reboot, etc. And, sometimes the issue arises a couple of weeks after the
application of an SP because a program or application has not been used
yet. Sometimes the OS itself doesn't exhibit an issue immediately;
sometimes it does.

Consider yourself fortunate, Gary.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
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  #9 (permalink)  
Old 06-06-2009
Gary
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" probl

On 5-Jun-2009, MowGreen <mowgreen@nowandzen.com> wrote:

> LOL ... yeppers. The odds are that when an AV is actively monitoring a
> system when a Service Pack is being applied, *some thing or things* will
> be affected.
> Sometimes it takes awhile for such an issue to arise; sometimes it's
> apparent during the application of the SP ... sometimes during the first
> reboot, etc. And, sometimes the issue arises a couple of weeks after the
> application of an SP because a program or application has not been used
> yet. Sometimes the OS itself doesn't exhibit an issue immediately;
> sometimes it does.
>
> Consider yourself fortunate, Gary.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============

I thought that when windows reboots is when SP2 files get updated during the
stage 1-3 process before the A/V loads. I could be wrong.
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  #10 (permalink)  
Old 06-08-2009
MowGreen
 

Posts: n/a
Re: Vista SP2 Windows update "get updates for more products" probl
Gary wrote:

> On 5-Jun-2009, MowGreen <mowgreen@nowandzen.com> wrote:
>
>
>>LOL ... yeppers. The odds are that when an AV is actively monitoring a
>>system when a Service Pack is being applied, *some thing or things* will
>>be affected.
>>Sometimes it takes awhile for such an issue to arise; sometimes it's
>>apparent during the application of the SP ... sometimes during the first
>>reboot, etc. And, sometimes the issue arises a couple of weeks after the
>>application of an SP because a program or application has not been used
>>yet. Sometimes the OS itself doesn't exhibit an issue immediately;
>>sometimes it does.
>>
>>Consider yourself fortunate, Gary.
>>
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============

>
> I thought that when windows reboots is when SP2 files get updated during the
> stage 1-3 process before the A/V loads. I could be wrong.



All of the files are not updated on the reboot ... some are updated
prior to the reboot. Plus, there are registry keys being updated, too,
and the AV may be 'guarding' them from legitimate changes.
There's also writing to temporary locations that can be hindered by the
AV. Not to mention the services running that may need to be stopped but
can't be because the AV is 'guarding' them, too.

How to troubleshoot Windows Vista and Windows Server 2008 service pack
installation issues
http://support.microsoft.com/kb/947366

Resolution 3 and 4 on the above page shows -

> Resolution 3: Close or disable any applications that may be running, restart the computer, and then
> install the service pack
> During installation, one of the most common causes of failure occurs when a third-party application
> holds open a file or locks a file that the service pack installation program has to use. For example,
> a third-party antivirus or antispyware application may cause this problem.


> Resolution 4: Uninstall any security applications, restart the computer, and then install the
> service pack



The application of a Service Pack is akin to an upgrade of the OS. One
may be fortunate and not have any issues druing the installation or
afterwards, but why take an unnecessary risk ?


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============


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