How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
How do I reset the Windows Update settings?
Start a free Windows Update support incident request:
Support for Windows Update:
WMP-specific newsgroup: microsoft.public.windowsmedia.player
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> I have been uable to run automatic updates or manual installations for
> Windows XP Media Center and Windows Media Player 11. Each time I try to
> them I receive a message saying that they have failed. Could anyone
> why this is happening and how I can fix the problem and update my