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Updates fail: no path to cryptsvc

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 05-31-2009
Russell May
 

Posts: n/a
Updates fail: no path to cryptsvc
I discovered my wife's Dell Dimension 3000 (3.0GB P4, Windows XP Home
SP3, 512MB RAM, 160GB HD) fails to install any windows updates since
Feb.11, 2009. I traced this down to cryptsvc not being started because
there is no path to it. The "Run - services.msc - Cryptographic
Services - Properties - path to executable" window is blank and grayed
out. I cannot insert the proper path. The Startup Type is Automatic
and the service is not started.

Please suggest how I can edit the "path to executable" window so I can
restore the capability to update.

She and I both have administrative privileges.

This might be coincidental but it happened shortly before the first
update failed: Her original 80GB HD seemed to be getting flakey so I
replaced it with a 160GB WDC HD on Jan.31 by ghosting the 80GB drive
to an external drive and then ghosting that back to the 160GB drive.

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  #2 (permalink)  
Old 05-31-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Updates fail: no path to cryptsvc
There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Russell May wrote:
> I discovered my wife's Dell Dimension 3000 (3.0GB P4, Windows XP Home
> SP3, 512MB RAM, 160GB HD) fails to install any windows updates since
> Feb.11, 2009. I traced this down to cryptsvc not being started because
> there is no path to it. The "Run - services.msc - Cryptographic
> Services - Properties - path to executable" window is blank and grayed
> out. I cannot insert the proper path. The Startup Type is Automatic
> and the service is not started.
>
> Please suggest how I can edit the "path to executable" window so I can
> restore the capability to update.
>
> She and I both have administrative privileges.
>
> This might be coincidental but it happened shortly before the first
> update failed: Her original 80GB HD seemed to be getting flakey so I
> replaced it with a 160GB WDC HD on Jan.31 by ghosting the 80GB drive
> to an external drive and then ghosting that back to the 160GB drive.


Reply With Quote
  #3 (permalink)  
Old 05-31-2009
Ǝиçεl
 

Posts: n/a
RE: Updates fail: no path to cryptsvc
Hello Russell,


Just a shot in the dark - but try the free DJLizard program called DialAFix
to reregister all the Windows Update stuff.

Doesn't hurt to try

Dial-a-Fix, will sort out your download prob.and
some others if you need,.....

Go ahead and download Dial-a-Fix.


<http://wiki.djlizard.net/Dial-a-fix>


Scroll down about 2/3 of the way to Download Dial-ª-fix

Reboot into safe mºde (F-8)

Click the green checkmark and click Go.

After it has finished,

Reboot


Can you go to Windows Update, select Express (Get high-priority updates),
and apply all offered updates

<http://www.update.microsoft.com>


Let us know what happens.

Come back and let everyone here know the results.


Ǝиçεl
-=-

<http://www.lunarsoft.net/forums/index.php?showtopic=2596>


"Russell May" wrote:

> I discovered my wife's Dell Dimension 3000 (3.0GB P4, Windows XP Home
> SP3, 512MB RAM, 160GB HD) fails to install any windows updates since
> Feb.11, 2009. I traced this down to cryptsvc not being started because
> there is no path to it. The "Run - services.msc - Cryptographic
> Services - Properties - path to executable" window is blank and grayed
> out. I cannot insert the proper path. The Startup Type is Automatic
> and the service is not started.
>
> Please suggest how I can edit the "path to executable" window so I can
> restore the capability to update.
>
> She and I both have administrative privileges.
>
> This might be coincidental but it happened shortly before the first
> update failed: Her original 80GB HD seemed to be getting flakey so I
> replaced it with a 160GB WDC HD on Jan.31 by ghosting the 80GB drive
> to an external drive and then ghosting that back to the 160GB drive.
>
>

Reply With Quote
  #4 (permalink)  
Old 05-31-2009
Russell May
 

Posts: n/a
Re: Updates fail: no path to cryptsvc
CA eTrust EZAntivirus and Windows Defender real-time protection have
been enabled since long ago. MSRT, OneCare, Windows Defender, and
EZAntivirus full scans tonight revealed no infections. I have not yet
run the OneCare scan in Safe Mode, which will probably affect the
"artful" distribution of icons on her desktop.

I would still like to know how I can edit the "path to executable"
window so I can restore the capability to update. This is grayed out
in the properties of all services. That is also true on my computer.

Another oddity? Her registry has ControlSet002, 003, 004, but not 001.

The old HD flakiness was dropping out of UDMA into PIO mode (2.8MB/s).
The new HD does not have this problem.

Russ

>

On Sat, 30 May 2009 23:34:19 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote:

>There is a very good chance that you are seeing the effects of a hijackware
>infection!
>
>NB: If you had no anti-virus application installed or the subscription had
>expired *when the machine first got infected* and/or your subscription has
>since expired and/or the machine's not been kept fully-patched at Windows
>Update, don't waste your time with any of the below: Format & reinstall
>Windows. A Repair Install will NOT help!
>
>1. See if you can download/run the MSRT manually:
>http://www.microsoft.com/security/ma...e/default.mspx
>
>NB: Run the FULL scan, not the QUICK scan! You may need to download the
>MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>machine and rename it to SCAN.EXE before running it.
>
>2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
>(only!) in Safe Mode with Networking, if need be:
>http://onecare.live.com/site/en-us/center/howsafe.htm
>
>3. Run a /thorough/ check for hijackware, including posting the requested
>logs in an appropriate forum, not here.
>
>Checking for/Help with Hijackware
>http://aumha.net/viewtopic.php?f=30&t=4075
>http://mvps.org/winhelp2002/unwanted.htm
>http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
>http://www.mvps.org/sramesh2k/Malware_Defence.htm
>http://www.elephantboycomputers.com/...moving_Malware
>
>**Seek expert assistance in
>http://spywarehammer.com/simplemachi...php?board=10.0,
>http://forums.spybot.info/forumdisplay.php?f=22,
>http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
>or other appropriate forums.**
>
>If these procedures look too complex - and there is no shame in admitting
>this isn't your cup of tea - take the machine to a local, reputable and
>independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
>=====================
>Start a free Windows Update support incident request:
>https://support.microsoft.com/oas/de...spx?gprid=6527
>
>Support for Windows Update:
>http://support.microsoft.com/gp/wusupport
>
>For home users, no-charge support is available by calling 1-866-PCSAFETY in
>the United States and in Canada or by contacting your local Microsoft
>subsidiary. There is no-charge for support calls that are associated with
>security updates.


Reply With Quote
  #5 (permalink)  
Old 05-31-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Updates fail: no path to cryptsvc
Despite all the scanning you've done, there's a very good chance that the
computer's still infected. You cannot assume the machine's clean until
you've done #3 and an expert in these matters has given the computer a clean
bill of health. After that, you should be able to enable/use Automatic
Update and run Windows Update manually without having to do anything else.

Or you can...

Backup your personal data, then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/com...nced/xppc.mspx
--
~PA Bear

Russell May wrote:
> CA eTrust EZAntivirus and Windows Defender real-time protection have
> been enabled since long ago. MSRT, OneCare, Windows Defender, and
> EZAntivirus full scans tonight revealed no infections. I have not yet
> run the OneCare scan in Safe Mode, which will probably affect the
> "artful" distribution of icons on her desktop.
>
> I would still like to know how I can edit the "path to executable"
> window so I can restore the capability to update. This is grayed out
> in the properties of all services. That is also true on my computer.
>
> Another oddity? Her registry has ControlSet002, 003, 004, but not 001.
>
> The old HD flakiness was dropping out of UDMA into PIO mode (2.8MB/s).
> The new HD does not have this problem.
>
> Russ
>
>>

> On Sat, 30 May 2009 23:34:19 -0400, "PA Bear [MS MVP]"
> <PABearMVP@gmail.com> wrote:
>
>> There is a very good chance that you are seeing the effects of a
>> hijackware
>> infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>> scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://www.dslreports.com/forum/cleanup,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.


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