Windows won't restart after 5 updates

Hello

Brand new computer just put int service yesterday running all of my standard
items plus Microsoft Works 9 which is where the issue is.

The computer:
Windows XP Pro SP3
IE6
All all high priority updates installed.

Works 9 was installed after all of the initial Windows updates were done.
Then I got more for Works. Put them in and got more. Put them in and got
even more today.

When I installed todays updates as follows
KB954478
KB951535
KB955439
KB953404
KB945185

I am guessing about the numbers but I do believe that is all of them because
I remember counting 5 on the list and that is all that is listed in add
remove programs.

All of these updates are listed under Microsoft Office Access in add remove
programs.

The computer now fails to start. It will load to the Windows logo with the
loading icon but just hangs there. I can start the computer in safe mode.

This is the main computer for the company and I must have it running today
as I am getting ready to go out of town.

Thanks

Ohno wrote:
> Brand new computer just put int service yesterday running all of my
> standard items plus Microsoft Works 9 which is where the issue is.
>
> The computer:
> Windows XP Pro SP3
> IE6
> All all high priority updates installed.
>
> Works 9 was installed after all of the initial Windows updates were
> done. Then I got more for Works. Put them in and got more. Put them
> in and got even more today.
>
> When I installed todays updates as follows
> KB954478
> KB951535
> KB955439
> KB953404
> KB945185
>
> I am guessing about the numbers but I do believe that is all of
> them because I remember counting 5 on the list and that is all that
> is listed in add remove programs.
>
> All of these updates are listed under Microsoft Office Access in
> add remove programs.
>
> The computer now fails to start. It will load to the Windows logo
> with the loading icon but just hangs there. I can start the
> computer in safe mode.
> This is the main computer for the company and I must have it
> running today as I am getting ready to go out of town.

Quick fix:

System Restore back to before you intsalled the updates when you boot into
Safe Mode.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

1. Boot into Safe Mode.

2. Uninstall each update, one-at-a-time, and reboot until you've determined
the update which caused the problem.

3. If still no joy, restore the computer using a Restore Point which
immediately precedes the installation of those 5 updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Ohno wrote:
> Hello
>
> Brand new computer just put int service yesterday running all of my
> standard
> items plus Microsoft Works 9 which is where the issue is.
>
> The computer:
> Windows XP Pro SP3
> IE6
> All all high priority updates installed.
>
> Works 9 was installed after all of the initial Windows updates were done.
> Then I got more for Works. Put them in and got more. Put them in and got
> even more today.
>
> When I installed todays updates as follows
> KB954478
> KB951535
> KB955439
> KB953404
> KB945185
>
> I am guessing about the numbers but I do believe that is all of them
> because
> I remember counting 5 on the list and that is all that is listed in add
> remove programs.
>
> All of these updates are listed under Microsoft Office Access in add
> remove
> programs.
>
> The computer now fails to start. It will load to the Windows logo with the
> loading icon but just hangs there. I can start the computer in safe mode.
>
> This is the main computer for the company and I must have it running today
> as I am getting ready to go out of town.
>
> Thanks

Thought of that but was going to do after trying to find out which issue was
having the problems. I can get into safe mode that is how I found the
numbers of the updates I installed. I will start there by removing the
updates.

Then if no success I will do the system restore.

More details in my reply to PA.

Thanks
"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:%23YOI1ZV4JHA.140@TK2MSFTNGP03.phx.gbl...
> Ohno wrote:
>> Brand new computer just put int service yesterday running all of my
>> standard items plus Microsoft Works 9 which is where the issue is.
>>
>> The computer:
>> Windows XP Pro SP3
>> IE6
>> All all high priority updates installed.
>>
>> Works 9 was installed after all of the initial Windows updates were
>> done. Then I got more for Works. Put them in and got more. Put them
>> in and got even more today.
>>
>> When I installed todays updates as follows
>> KB954478
>> KB951535
>> KB955439
>> KB953404
>> KB945185
>>
>> I am guessing about the numbers but I do believe that is all of
>> them because I remember counting 5 on the list and that is all that
>> is listed in add remove programs.
>>
>> All of these updates are listed under Microsoft Office Access in
>> add remove programs.
>>
>> The computer now fails to start. It will load to the Windows logo
>> with the loading icon but just hangs there. I can start the
>> computer in safe mode.
>> This is the main computer for the company and I must have it
>> running today as I am getting ready to go out of town.
>
> Quick fix:
>
> System Restore back to before you intsalled the updates when you boot into
> Safe Mode.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

Thanks for the reply.

What you suggested was going to be my plan of operation as safe mode works.
I was just hoping to not have to remove the updates if I could find a way to
fix which ever update caused the issue.

From my research I have a very small clue which one I want to remove first.
Once I find the culpret I will make sure the others are reinstalled if I did
not find the bad update on the first try.

I will then return to this post and give more details on which item caused
the issue which may give more clues why it locks the system up.

I did read the known issues and found nothing pointing to the issue at hand.

PA in all of your experiences here have you ever seen an update cause
something like this but once removed if reinstalled again it worked fine?
Just wondering once I find the problem if I should re try it?

On a related side note, I have never been a big user of system restore as
only twice since XP has been out have I ran into an issue that could be
fixed that way. By the time the machines get to me they usually have been in
bad shape for a while and the restore points are gone or don't work. In this
case however as the machine is only a day old system restore should work if
necessary.

Not being a big user of system restore, I was just wondering, once a used
what kind of issues could it possibly cause in the future when someone try
to do other updates or installs new software or hardware. In other words if
system restore does cure an issue could it possibly create others.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23eYssiV4JHA.1432@TK2MSFTNGP02.phx.gbl...
> 1. Boot into Safe Mode.
>
> 2. Uninstall each update, one-at-a-time, and reboot until you've
> determined the update which caused the problem.
>
> 3. If still no joy, restore the computer using a Restore Point which
> immediately precedes the installation of those 5 updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Ohno wrote:
>> Hello
>>
>> Brand new computer just put int service yesterday running all of my
>> standard
>> items plus Microsoft Works 9 which is where the issue is.
>>
>> The computer:
>> Windows XP Pro SP3
>> IE6
>> All all high priority updates installed.
>>
>> Works 9 was installed after all of the initial Windows updates were done.
>> Then I got more for Works. Put them in and got more. Put them in and got
>> even more today.
>>
>> When I installed todays updates as follows
>> KB954478
>> KB951535
>> KB955439
>> KB953404
>> KB945185
>>
>> I am guessing about the numbers but I do believe that is all of them
>> because
>> I remember counting 5 on the list and that is all that is listed in add
>> remove programs.
>>
>> All of these updates are listed under Microsoft Office Access in add
>> remove
>> programs.
>>
>> The computer now fails to start. It will load to the Windows logo with
>> the
>> loading icon but just hangs there. I can start the computer in safe mode.
>>
>> This is the main computer for the company and I must have it running
>> today
>> as I am getting ready to go out of town.
>>
>> Thanks
>

"Ohno" <norealaddress@none.com> wrote in message news:uGLN%23WU4JHA.4272@TK2MSFTNGP04.phx.gbl...
> Hello
>
> Brand new computer just put int service yesterday running all of my standard
> items plus Microsoft Works 9 which is where the issue is.
>
> The computer:
> Windows XP Pro SP3
> IE6
> All all high priority updates installed.
>
> Works 9 was installed after all of the initial Windows updates were done.
> Then I got more for Works. Put them in and got more. Put them in and got
> even more today.
>
> When I installed todays updates as follows
> KB954478
> KB951535
> KB955439
> KB953404
> KB945185
>
> I am guessing about the numbers but I do believe that is all of them because
> I remember counting 5 on the list and that is all that is listed in add
> remove programs.
>
> All of these updates are listed under Microsoft Office Access in add remove
> programs.
>
> The computer now fails to start. It will load to the Windows logo with the
> loading icon but just hangs there.


Have you tried pressing Ctrl-Alt-Delete then?
Also, in case it is looking for something in your DVD drive,
try putting your Office CD in there. ; )


> I can start the computer in safe mode.
>
> This is the main computer for the company and I must have it running today
> as I am getting ready to go out of town.
>
> Thanks


Good luck

Robert Aldwinckle
---

You all are not going to believe this but here goes.

When the machine started giving me issues since it would run in safe mode
that was where I went to get the update numbers. When I came out of safe
mode I decided to try a regular restart which failed again.

So that is when I went on the net looking for a solution and finally coming
to this group for a solution that I could not find on my own.

Anyway while waiting for a reply I powered down the computer and just let it
sit while I did other things.

A few hours later I was ready to start removing updates as suggested,
decided to try to go in to Windows normally just one more time and the darn
thing loaded properly this time. Go figure.

Just another one of those odd things that happen with Windows.

"Ohno" <norealaddress@none.com> wrote in message
news:uGLN%23WU4JHA.4272@TK2MSFTNGP04.phx.gbl...
> Hello
>
> Brand new computer just put int service yesterday running all of my
> standard items plus Microsoft Works 9 which is where the issue is.
>
> The computer:
> Windows XP Pro SP3
> IE6
> All all high priority updates installed.
>
> Works 9 was installed after all of the initial Windows updates were done.
> Then I got more for Works. Put them in and got more. Put them in and got
> even more today.
>
> When I installed todays updates as follows
> KB954478
> KB951535
> KB955439
> KB953404
> KB945185
>
> I am guessing about the numbers but I do believe that is all of them
> because I remember counting 5 on the list and that is all that is listed
> in add remove programs.
>
> All of these updates are listed under Microsoft Office Access in add
> remove programs.
>
> The computer now fails to start. It will load to the Windows logo with the
> loading icon but just hangs there. I can start the computer in safe mode.
>
> This is the main computer for the company and I must have it running today
> as I am getting ready to go out of town.
>
> Thanks
>
>
>

Let's not drift too far off-topic here, please. That being said, I'll
address a few items you mentioned in no certain order.

It's never a wise idea to "undo" any installation of anything by using
System Restore. If uninstalling the, e.g., update via Add/Remove Programs
doesn't correct the problem, /then/ you might try using System Restore.

I would NOT expect any of those five (5) updates to have caused your current
problem, no.

Using System Restore to successfully restore your computer to an earlier
point in time should not have any further consequences: If it was working
fine, e.g., 36 hours ago, it should continue to work fine tomorrow after
using a Restore Point created 36 hours ago.

All About System Restore
http://bertk.mvps.org/

Navigate via the dropdown menu under "System Restore in WinXP" at the top of
the page.

Ohno wrote:
> Thanks for the reply.
>
> What you suggested was going to be my plan of operation as safe mode
> works.
> I was just hoping to not have to remove the updates if I could find a way
> to
> fix which ever update caused the issue.
>
> From my research I have a very small clue which one I want to remove
> first.
> Once I find the culpret I will make sure the others are reinstalled if I
> did
> not find the bad update on the first try.
>
> I will then return to this post and give more details on which item caused
> the issue which may give more clues why it locks the system up.
>
> I did read the known issues and found nothing pointing to the issue at
> hand.
>
> PA in all of your experiences here have you ever seen an update cause
> something like this but once removed if reinstalled again it worked fine?
> Just wondering once I find the problem if I should re try it?
>
> On a related side note, I have never been a big user of system restore as
> only twice since XP has been out have I ran into an issue that could be
> fixed that way. By the time the machines get to me they usually have been
> in
> bad shape for a while and the restore points are gone or don't work. In
> this
> case however as the machine is only a day old system restore should work
> if
> necessary.
>
> Not being a big user of system restore, I was just wondering, once a used
> what kind of issues could it possibly cause in the future when someone try
> to do other updates or installs new software or hardware. In other words
> if
> system restore does cure an issue could it possibly create others.
>
> "PA Bear [MS MVP]" wrote:
>> 1. Boot into Safe Mode.
>>
>> 2. Uninstall each update, one-at-a-time, and reboot until you've
>> determined the update which caused the problem.
>>
>> 3. If still no joy, restore the computer using a Restore Point which
>> immediately precedes the installation of those 5 updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Ohno wrote:
>>> Hello
>>>
>>> Brand new computer just put int service yesterday running all of my
>>> standard
>>> items plus Microsoft Works 9 which is where the issue is.
>>>
>>> The computer:
>>> Windows XP Pro SP3
>>> IE6
>>> All all high priority updates installed.
>>>
>>> Works 9 was installed after all of the initial Windows updates were
>>> done.
>>> Then I got more for Works. Put them in and got more. Put them in and got
>>> even more today.
>>>
>>> When I installed todays updates as follows
>>> KB954478
>>> KB951535
>>> KB955439
>>> KB953404
>>> KB945185
>>>
>>> I am guessing about the numbers but I do believe that is all of them
>>> because
>>> I remember counting 5 on the list and that is all that is listed in add
>>> remove programs.
>>>
>>> All of these updates are listed under Microsoft Office Access in add
>>> remove
>>> programs.
>>>
>>> The computer now fails to start. It will load to the Windows logo with
>>> the
>>> loading icon but just hangs there. I can start the computer in safe
>>> mode.
>>>
>>> This is the main computer for the company and I must have it running
>>> today
>>> as I am getting ready to go out of town.
>>>
>>> Thanks

Thanks for the help but it turns out not to be the updates at all. Just a
coincidence that the problem reared it's ugly head at the same time I
installed the updates.

On another reboot the machine locked up again. Turns out that when the
machine runs for several hours the mainboard starts having issues confirmed
by the bios beeps heard in a quiet room and when hitting pause freezes on
post right after memory check.

This being brand new machine and not having run over night until yesterday
the issue did not surface untill I rebooted after the updates.

Go Figure. I purchased this machine to replace one with leaky caps on the
mainboard and got a new one with a bad mainboard.

"Ohno" <norealaddress@none.com> wrote in message
news:uGLN%23WU4JHA.4272@TK2MSFTNGP04.phx.gbl...
> Hello
>
> Brand new computer just put int service yesterday running all of my
> standard items plus Microsoft Works 9 which is where the issue is.
>
> The computer:
> Windows XP Pro SP3
> IE6
> All all high priority updates installed.
>
> Works 9 was installed after all of the initial Windows updates were done.
> Then I got more for Works. Put them in and got more. Put them in and got
> even more today.
>
> When I installed todays updates as follows
> KB954478
> KB951535
> KB955439
> KB953404
> KB945185
>
> I am guessing about the numbers but I do believe that is all of them
> because I remember counting 5 on the list and that is all that is listed
> in add remove programs.
>
> All of these updates are listed under Microsoft Office Access in add
> remove programs.
>
> The computer now fails to start. It will load to the Windows logo with the
> loading icon but just hangs there. I can start the computer in safe mode.
>
> This is the main computer for the company and I must have it running today
> as I am getting ready to go out of town.
>
> Thanks
>
>
>