05-27-2009
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Re: no error number, just error message:
Is this a sudden, new problem or an ongoing one?
Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page"
http://support.microsoft.com/kb/914226
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
LeoB wrote:
> "Windows Update has encountered an error and cannot display the requested
> page."
> WinXP64-bit SP2. All the relevent services are started (Automatic
> Updates,
> BITS). The only recent change is installing IE8.
> already tried this routine:
> net.exe stop wuauserv
> regsvr32.exe wuapi.dll
> regsvr32.exe wups.dll
> regsvr32.exe wuaueng.dll
> regsvr32.exe wucltui.dll
> regsvr32.exe MSXML3.dll
> net.exe start wuauserv
> & reboot.
> No change.
> Very difficult to look up by error number as none is provided.
>
> Finally, the WindowsUpdate.log gives no clue - it looks just fine(!?):
>
> 2009-05-26 17:01:20:890 920 da4 AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2009-05-26 17:01:20:984 920 da4 Service *********
> 2009-05-26 17:01:20:984 920 da4 Service ** END ** Service: Service exit
> [Exit code = 0x240001]
> 2009-05-26 17:01:20:984 920 da4 Service *************
> 2009-05-26 17:01:29:109 920 117c Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0700) ===========
> 2009-05-26 17:01:29:109 920 117c Misc = Process:
> C:\WINDOWS\System32\svchost.exe
> 2009-05-26 17:01:29:109 920 117c Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2009-05-26 17:01:29:109 920 117c Service *************
> 2009-05-26 17:01:29:109 920 117c Service ** START ** Service: Service
> startup
> 2009-05-26 17:01:29:109 920 117c Service *********
> 2009-05-26 17:01:29:109 920 117c Agent * WU client version 7.2.6001.788
> 2009-05-26 17:01:29:109 920 117c Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2009-05-26 17:01:29:109 920 117c Agent * Access type: No proxy
> 2009-05-26 17:01:29:109 920 117c Agent * Network state: Connected
> 2009-05-26 17:01:29:125 920 430 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2009-05-26 17:01:29:125 920 430 Agent *********** Agent: Initializing
> global settings cache ***********
> 2009-05-26 17:01:29:125 920 430 Agent * WSUS server: <NULL>
> 2009-05-26 17:01:29:125 920 430 Agent * WSUS status server: <NULL>
> 2009-05-26 17:01:29:125 920 430 Agent * Target group: (Unassigned
> Computers)
> 2009-05-26 17:01:29:125 920 430 Agent * Windows Update access disabled:
> No
> 2009-05-26 17:01:29:203 920 117c Report *********** Report: Initializing
> static reporting data ***********
> 2009-05-26 17:01:29:203 920 117c Report * OS Version =
> 5.2.3790.0.0.65792
> 2009-05-26 17:01:29:234 920 117c Report * Computer Brand = System
> manufacturer
> 2009-05-26 17:01:29:234 920 117c Report * Computer Model = P5E WS Pro
> 2009-05-26 17:01:29:250 920 117c Report * Bios Revision = 0803
> 2009-05-26 17:01:29:250 920 117c Report * Bios Name = Default System
> BIOS
> 2009-05-26 17:01:29:250 920 117c Report * Bios Release Date =
> 2008-06-16T00:00:00
> 2009-05-26 17:01:29:250 920 117c Report * Locale ID = 1033
> 2009-05-26 17:01:29:390 920 430 DnldMgr Download manager restoring 0
> downloads
> 2009-05-26 17:02:14:109 920 117c AU ########### AU: Initializing
> Automatic
> Updates ###########
> 2009-05-26 17:02:14:125 920 117c AU # Approval type: Pre-install notify
> (User preference)
> 2009-05-26 17:02:14:125 920 117c AU # Auto-install minor updates: No
> (User preference)
> 2009-05-26 17:02:14:125 920 117c AU AU finished delayed initialization
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