If this is a sudden, new problem, there is a very good chance that you are
seeing the effects of a hijackware infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Seek expert assistance in
or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> System: Windows XP Pro (x86) SP3
> Issue: Windows Update or Microsoft Update Fails
> with Error : 0x80070002
> When running either updater we see successful:
> Download, Copy, and Registeration of the Update, but then it fails
> to the Error : 0x80070002 screen.
> We have followed all steps provided by the Microsoft Online Assisted
> and the Resolve This Problem Yourself links displayed in the error screen
> with no success.
> We searched the Newsgroup and found an additional KB 910336 which
> the entire removal of the SoftwareDistribution folder. This was also