Re: Windows Update Hangs While looking for updates

Hi Torgeir,

I tried what you did but it still gives the same result.

"Torgeir Bakken (MVP)" wrote:

> Hi,
>
> Please try this:
>
> Click Start >> Run >>
>
> Type the follow command in the Open box.
> "net.exe stop wuauserv" (w/o quotes)
> Press Ok
>
> Repeat the same for the following commands:
>
> regsvr32.exe wuapi.dll
> regsvr32.exe wups.dll
> regsvr32.exe wuaueng.dll
> regsvr32.exe wucltui.dll
> regsvr32.exe MSXML3.dll
> net.exe start wuauserv
>
> Now try the WU site again.
>
>
> If the above didn't work out:
>
> See if reinstalling the Windows Update Agent using the standalone
> installer solves the problem.
>
> Download location for WindowsUpdateAgent20-x86.exe
> http://go.microsoft.com/fwlink/?LinkId=43264
>
> If it says "Install is not needed since Windows Update Agent is
> already installed.", run the exe with the command line switch
> /wuforce, like this:
>
> WindowsUpdateAgent20-x86.exe /wuforce
>
>
>
>
> Dave wrote:
> > Hi there,
> >
> > I am wondering if anyone can help with this. We have a customer who can't
> > use Windows updates. We have done research on this issue and still can't get
> > the machine to get passed the "Checking if your computer has the latest
> > version of Windows Updating software..." Screen. I have tried resetting the
> > update software by running the IUCTL software from teh specified cab and if I
> > do that it reports that it is downloading the software which it does quicker
> > than normally and then it gets stuck on registering the software at 100% and
> > goes no further. If I close the browser at that point and go back the the
> > windows updates site, it gets stuck at the checking screen again. I am going
> > to include the error log from the windowsupdates.log file below and hopefully
> > someone can decipher it better than I. Thanks for your time.
> >
> > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
> > Microsoft.Update.AutoUpdate failed: error 0x800401f3
> > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
> > Microsoft.Update.AutoUpdate failed: error 0x800401f3
> > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for
> > Microsoft.Update.SystemInfo failed: error 0x800401f3
> > 2006-02-13 16:56:44 792 758 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2006-02-13 16:56:44 792 758 AU AU setting next detection timeout to
> > 2006-02-13 23:56:44
> > 2006-02-13 16:56:44 792 758 AU # Approval type: Pre-install notify (User
> > preference)
> > 2006-02-13 16:56:44 792 758 AU # Auto-install minor updates: No (User
> > preference)
> > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to get session from datastore,
> > error = 0x80004002
> > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to Unserialize from data
> > store, error = 0x80004002
> > 2006-02-13 16:56:45 792 758 AU # WARNING: Exit code = 0x80004002
> > 2006-02-13 16:56:45 792 758 AU AU Restart required....
> > 2006-02-13 17:12:08 1176 4a8 Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0700) ===========
> > 2006-02-13 17:12:08 1176 4a8 Misc = Process: C:\WINDOWS\Explorer.EXE
> > 2006-02-13 17:12:08 1176 4a8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2006-02-13 17:12:08 1176 4a8 Shutdwn Install at shutdown: no updates to
> > install
> > 2006-02-13 17:12:08 1176 4a8 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
> > failed, hr=80080005
> > 2006-02-13 17:15:16 468 424 Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0700) ===========
> > 2006-02-13 17:15:16 468 424 Misc = Process:
> > \??\C:\WINDOWS\system32\winlogon.exe
> > 2006-02-13 17:15:16 468 424 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2006-02-13 17:15:16 468 424 Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
> > hr=80080005
> > 2006-02-13 17:15:17 792 758 Service *********
> > 2006-02-13 17:15:17 792 758 Service ** END ** Service: Service exit
> > [Exit code = 0x240001]
> > 2006-02-13 17:15:17 792 758 Service *************
> > 2006-02-14 08:16:52 800 d0 Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0700) ===========
> > 2006-02-14 08:16:52 800 d0 Misc = Process: C:\WINDOWS\System32\svchost.exe
> > 2006-02-14 08:16:52 800 d0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2006-02-14 08:16:52 800 d0 Service *************
> > 2006-02-14 08:16:52 800 d0 Service ** START ** Service: Service startup
> > 2006-02-14 08:16:52 800 d0 Service *********
> > 2006-02-14 08:16:52 800 d0 Agent * WU client version 5.8.0.2469
> > 2006-02-14 08:16:53 800 d0 Agent * WARNING: Failed to obtain SusClientId
> > 2006-02-14 08:16:53 800 d0 Agent * Base directory:
> > C:\WINDOWS\SoftwareDistribution
> > 2006-02-14 08:16:53 800 d0 Agent * Access type: No proxy
> > 2006-02-14 08:16:53 800 d0 Agent * Network state: Connected
> > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing Windows
> > Update Agent ***********
> > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing global
> > settings cache ***********
> > 2006-02-14 08:17:40 800 d0 Agent * WSUS server: <NULL>
> > 2006-02-14 08:17:40 800 d0 Agent * WSUS status server: <NULL>
> > 2006-02-14 08:17:40 800 d0 Agent * Target group: (Unassigned Computers)
> > 2006-02-14 08:17:40 800 d0 Agent * Windows Update access disabled: No
> > 2006-02-14 08:17:41 800 d0 DnldMgr Download manager restoring 0 downloads
> > 2006-02-14 08:17:41 800 d0 Agent * Failed to load persisted download
> > calls, error = 0x80004002
> > 2006-02-14 08:17:42 800 d0 Agent WARNING:
> > DeleteVolatileServices::GetServiceList failed with 0x80004002.
> > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL:
> > DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
> > 0x80004002.
> > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL:
> > DM:CAgentDownloadManager:elayedInit: RestoreDownloadJobs failed with
> > 0x00000000.
> > 2006-02-14 08:17:42 800 d0 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2006-02-14 08:17:42 800 d0 AU AU setting next detection timeout to
> > 2006-02-14 15:17:42
> > 2006-02-14 08:17:43 800 d0 AU # Approval type: Pre-install notify (User
> > preference)
> > 2006-02-14 08:17:43 800 d0 AU # Auto-install minor updates: No (User
> > preference)
> > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to get session from datastore,
> > error = 0x80004002
> > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to Unserialize from data
> > store, error = 0x80004002
> > 2006-02-14 08:17:43 800 d0 AU # WARNING: Exit code = 0x80004002
> > 2006-02-14 08:17:43 800 d0 AU WARNING: InitAUComponents Failed, will
> > restart AU in 30 mins, error = 0x80004002
> > 2006-02-14 08:17:43 800 d0 AU AU Restart required....
> > 2006-02-14 08:17:44 800 65c DnldMgr FATAL:
> > DM:CAgentDownloadManager::CheckAllCallDownloadStat es: GetSession failed with
> > 0x80004002.
> >
>
>
> --
> torgeir, Microsoft MVP Scripting, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>