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cannot install KB956572

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 05-19-2009
Eriff
 

Posts: n/a
cannot install KB956572
My system is XP Pro with SP3.
When I use Windows Update to install KB956572, it fails every time, I don't
know why, need some help here.
bellows are the recent info from KB956572.log:
0.782: 2009/05/19 11:19:37.703 (local)
0.782:
C:\WINDOWS\SoftwareDistribution\Download\51401b498 f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
0.782: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.782: Hotfix started with following command line: -q -z -er
/ParentInfo:dc043079a0d52844898eb80b7f01bdd5
0.782: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
2.188: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
error 0x2
2.188: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
error 0x2
2.188: DoInstallation: CleanPFR failed: 0x2
2.188: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
2.188: SetProductTypes: InfProductBuildType=BuildType.Sel
2.188: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.204: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\51401b498 f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
2.204: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
2.204: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
2.235: BuildCabinetManifest: update.url absent
2.235: Starting AnalyzeComponents
2.235: AnalyzePhaseZero used 0 ticks
2.235: No c:\windows\INF\updtblk.inf file.
2.235: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.235: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.235: Enumerating Devices of computer, GUID
{4d36e966-e325-11ce-bfc1-08002be10318}
2.500: OEM file scan used 265 ticks
3.141: AnalyzePhaseOne: used 906 ticks
3.141: AnalyzeComponents: Hotpatch analysis disabled; skipping.
3.141: AnalyzeComponents: Hotpatching is disabled.
3.141: FindFirstFile c:\windows\$hf_mig$\*.*
3.719: KB956572 Setup encountered an error: The update.ver file is not
correct.
3.954: AnalyzeForBranching used 204 ticks.
4.000: AnalyzePhaseTwo used 46 ticks
4.016: AnalyzePhaseThree used 16 ticks
4.016: AnalyzePhaseFive used 0 ticks
4.016: AnalyzePhaseSix used 0 ticks
4.016: AnalyzeComponents used 1781 ticks
4.016: Downloading 0 files
4.016: bPatchMode = FALSE
4.016: Inventory complete: ReturnStatus=0, 1812 ticks
4.016: Num Ticks for invent : 1812
4.032: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFX12.tmp
4.032: Copied file: c:\windows\inf\branches.inf
4.282: Allocation size of drive C: is 4096 bytes, free space = 8281767936
bytes
4.282: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
4.282: Drive C: free 7898MB req: 53MB w/uninstall: NOT CALCULATED.
4.282: CabinetBuild complete
4.282: Num Ticks for Cabinet build : 266
4.282: DynamicStrings section not defined or empty.
4.313: FileInUse:: Detection disabled.
5.313: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
5.594: Num Ticks for Backup : 1312
5.750: Num Ticks for creating uninst inf : 156
5.750: Registering Uninstall Program for -> KB956572, KB956572 , 0x0
5.782: Failed To Move File C:\WINDOWS\system32\spupdsvc.exe error = 0x11
5.782: Failed to copy spupdsvc.exe to system32
5.891: DeRegistering the Uninstall Program -> KB956572, 0
5.891: KB956572 Setup canceled.
5.891: Update.exe extended error code = 0xf00d
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  #2 (permalink)  
Old 05-19-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: cannot install KB956572
See the "How to obtain help..." section of
http://support.microsoft.com/kb/956572
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Eriff wrote:
> My system is XP Pro with SP3.
> When I use Windows Update to install KB956572, it fails every time, I
> don't
> know why, need some help here.
> bellows are the recent info from KB956572.log:
> 0.782: 2009/05/19 11:19:37.703 (local)
> 0.782:
> C:\WINDOWS\SoftwareDistribution\Download\51401b498 f4675531d9efb941ee01ef3\update\update.exe
> (version 6.3.13.0)
> 0.782: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 0.782: Hotfix started with following command line: -q -z -er
> /ParentInfo:dc043079a0d52844898eb80b7f01bdd5
> 0.782: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 2.188: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
> error 0x2
> 2.188: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
> error 0x2
> 2.188: DoInstallation: CleanPFR failed: 0x2
> 2.188: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 2.188: SetProductTypes: InfProductBuildType=BuildType.Sel
> 2.188: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 2.204: DoInstallation: FetchSourceURL for
> c:\windows\softwaredistribution\download\51401b498 f4675531d9efb941ee01ef3\update\update_SP3GDR.inf
> failed
> 2.204: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
> 2.204: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 2.235: BuildCabinetManifest: update.url absent
> 2.235: Starting AnalyzeComponents
> 2.235: AnalyzePhaseZero used 0 ticks
> 2.235: No c:\windows\INF\updtblk.inf file.
> 2.235: SetupFindFirstLine in LoadExclusionList Failed with error:
> 0xe0000102
> 2.235: SetupFindFirstLine in LoadExclusionList Failed with error:
> 0xe0000102
> 2.235: Enumerating Devices of computer, GUID
> {4d36e966-e325-11ce-bfc1-08002be10318}
> 2.500: OEM file scan used 265 ticks
> 3.141: AnalyzePhaseOne: used 906 ticks
> 3.141: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 3.141: AnalyzeComponents: Hotpatching is disabled.
> 3.141: FindFirstFile c:\windows\$hf_mig$\*.*
> 3.719: KB956572 Setup encountered an error: The update.ver file is not
> correct.
> 3.954: AnalyzeForBranching used 204 ticks.
> 4.000: AnalyzePhaseTwo used 46 ticks
> 4.016: AnalyzePhaseThree used 16 ticks
> 4.016: AnalyzePhaseFive used 0 ticks
> 4.016: AnalyzePhaseSix used 0 ticks
> 4.016: AnalyzeComponents used 1781 ticks
> 4.016: Downloading 0 files
> 4.016: bPatchMode = FALSE
> 4.016: Inventory complete: ReturnStatus=0, 1812 ticks
> 4.016: Num Ticks for invent : 1812
> 4.032: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> file
> c:\windows\inf\HFX12.tmp
> 4.032: Copied file: c:\windows\inf\branches.inf
> 4.282: Allocation size of drive C: is 4096 bytes, free space = 8281767936
> bytes
> 4.282: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> 4.282: Drive C: free 7898MB req: 53MB w/uninstall: NOT CALCULATED.
> 4.282: CabinetBuild complete
> 4.282: Num Ticks for Cabinet build : 266
> 4.282: DynamicStrings section not defined or empty.
> 4.313: FileInUse:: Detection disabled.
> 5.313: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 5.594: Num Ticks for Backup : 1312
> 5.750: Num Ticks for creating uninst inf : 156
> 5.750: Registering Uninstall Program for -> KB956572, KB956572 , 0x0
> 5.782: Failed To Move File C:\WINDOWS\system32\spupdsvc.exe error = 0x11
> 5.782: Failed to copy spupdsvc.exe to system32
> 5.891: DeRegistering the Uninstall Program -> KB956572, 0
> 5.891: KB956572 Setup canceled.
> 5.891: Update.exe extended error code = 0xf00d


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  #3 (permalink)  
Old 05-19-2009
Ottmar Freudenberger
 

Posts: n/a
Re: cannot install KB956572
"Eriff" <Eriff@discussions.microsoft.com> schrieb:

> My system is XP Pro with SP3.
> When I use Windows Update to install KB956572, it fails every time, I don't
> know why, need some help here.


KB956572 is a kernel update and ever since these are released for
Windows XP, MS doesn't get those to install correctly as soon as it's an
OEM system (with OEM drivers installed) on which these kind of updates
should be installed on.

To get these updates for Windows XP installed properly on these systems,
you'll need to download the update from DownloadCenter:
http://www.microsoft.com/downloads/d...c-9876a13c2c03
*save* the file into a folder and execute the EXE with the parameter "/o"
(like "/overwriteoem") afterwards.

Let's assume you've downloaded the english version of KB956572 into a
folder "Downloads" which is located on your C: drive. In this case
please restart Windows in Safe Mode (hit the [F8] key after the BIOS
screen occured while booting your machine). Then enter the following
*including* all blanks and quote signs into "Run" in the Start menu
and hit [Enter] or click on OK afterwards:

"C:\Downloads\WindowsXP-KB956572-x86-ENU.exe" /o

After rebooting Windows, the update shouldn't be reoffered by WU/AU once
again.

HTH,
Freudi
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