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access denied when trying to fix automatic updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 05-18-2009
rajax416@gmail.com
 

Posts: n/a
access denied when trying to fix automatic updates
the red baloon popped up telling me my automatics is off. so i went to
automatic updates in control panel to turn it on, then found that it
was ALREADY set to "automatic"
so i went to services, right clicked automatic update => properties,
and attempted to change the startup type to automatic. but i got a
message saying "access is denied"

i think i might have a virus??

also, i don't know if these problems are related, but my Malwarebytes'
Anti-Malware can't update, my itunes store wont open, my Kapersky was
malfunctioning so i uninstalled it, and my "Internet Explorer cannot
display the webpage" so i cant run window's update. BUT my Mozilla
Firefox works just fine and i'm able to use the internet.

i've ran AVG and the non-updated version of Malwarebytes' Anti-Malware
and i still have this problem. what do i do??
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  #2 (permalink)  
Old 05-18-2009
MowGreen
 

Posts: n/a
Re: access denied when trying to fix automatic updates
** Which edition of Windows and what Service Pack level is it at ? **

Going by the list of the issues you've posted ... it's fairly apparent
that the system is infected.
Your choices are:

1) Take it to a *reputable* computer technician, NOT one of the big box
stores that offers rather nebulous tech service
2) Contact Microsoft which offers free assistance for infected Windows
systems: 1-866-PC-SAFETY (1-866-727-2338)

> This phone number is for virus and other security-related support. It is available 24 hours a day
> for the U.S. and Canada.


3) Try to post to a reputable anti-malware forum for assistance

http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/...splay.php?f=25
http://www.geekstogo.com/forum/Malwa..._Here-f37.html
http://gladiator-antivirus.com/forum...?showforum=170
http://spywarehammer.com/simplemachi...php?board=10.0
http://spywarewarrior.com/viewforum.php?f=5

*Please* read the guidelines of the forum of your choice prior to posting.

4) Have a knowledgeable friend try to clean it up
5) Format the system and reinstall Windows.
Immediately after doing so and *before anything is installed to it*,
ensure that the firewall is Enabled prior to connecting it to the net.
Now check for updates and install ALL Security updates first, then ALL
reliablity and performance updates next.

One can do this more quickly if Service Packs for the edition of Windows
are installed *first*. Since you've neglected to post which edition of
Windows and what Service Pack level the system is now at,
specific and exact steps for updating the system can not be given to you
at this time.

When all of the updating has been accomplished, then install an
antivirus, keep it updated, and scan the system weekly, at the very
least, to prevent such a situation from reoccuring.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



rajax416@gmail.com wrote:

> the red baloon popped up telling me my automatics is off. so i went to
> automatic updates in control panel to turn it on, then found that it
> was ALREADY set to "automatic"
> so i went to services, right clicked automatic update => properties,
> and attempted to change the startup type to automatic. but i got a
> message saying "access is denied"
>
> i think i might have a virus??
>
> also, i don't know if these problems are related, but my Malwarebytes'
> Anti-Malware can't update, my itunes store wont open, my Kapersky was
> malfunctioning so i uninstalled it, and my "Internet Explorer cannot
> display the webpage" so i cant run window's update. BUT my Mozilla
> Firefox works just fine and i'm able to use the internet.
>
> i've ran AVG and the non-updated version of Malwarebytes' Anti-Malware
> and i still have this problem. what do i do??

Reply With Quote
  #3 (permalink)  
Old 05-18-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: access denied when trying to fix automatic updates
You are seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

rajax416@gmail.com wrote:
> the red baloon popped up telling me my automatics is off. so i went to
> automatic updates in control panel to turn it on, then found that it
> was ALREADY set to "automatic"
> so i went to services, right clicked automatic update => properties,
> and attempted to change the startup type to automatic. but i got a
> message saying "access is denied"
>
> i think i might have a virus??
>
> also, i don't know if these problems are related, but my Malwarebytes'
> Anti-Malware can't update, my itunes store wont open, my Kapersky was
> malfunctioning so i uninstalled it, and my "Internet Explorer cannot
> display the webpage" so i cant run window's update. BUT my Mozilla
> Firefox works just fine and i'm able to use the internet.
>
> i've ran AVG and the non-updated version of Malwarebytes' Anti-Malware
> and i still have this problem. what do i do??


Reply With Quote
  #4 (permalink)  
Old 05-19-2009
rajax416@gmail.com
 

Posts: n/a
Re: access denied when trying to fix automatic updates
On May 18, 2:40*pm, MowGreen <mowgr...@nowandzen.com> wrote:
> ** Which edition of Windows and what Service Pack level is it at ? **
>
> Going by the list of the issues you've posted ... it's fairly apparent
> that the system is infected.
> Your choices are:
>
> 1) Take it to a *reputable* computer technician, NOT one of the big box
> stores that offers rather nebulous tech service
> 2) Contact Microsoft which offers free assistance for infected Windows
> systems: 1-866-PC-SAFETY (1-866-727-2338)
>
> > This phone number is for virus and other security-related support. It is available 24 hours a day
> > for the U.S. and Canada.

>
> 3) Try to post to a reputable anti-malware forum for assistance
>
> http://www.atribune.org/forums/index...wforum.php?f=5
>
> *Please* read the guidelines of the forum of your choice prior to posting..
>
> 4) Have a knowledgeable friend try to clean it up
> 5) Format the system and reinstall Windows.
> Immediately after doing so and *before anything is installed to it*,
> ensure that the firewall is Enabled prior to connecting it to the net.
> Now check for updates and install ALL Security updates first, then ALL
> reliablity and performance updates next.
>
> One can do this more quickly if Service Packs for the edition of Windows
> are installed *first*. Since you've neglected to post which edition of
> Windows and what Service Pack level the system is now at,
> specific and exact steps for updating the system can not be given to you
> at this time.
>
> When all of the updating has been accomplished, then install an
> antivirus, keep it updated, and scan the system weekly, at the very
> least, to prevent such a situation from reoccuring.
>
> MowGreen
> ===============
> * *-343-* *FDNY
> Never Forgotten
> ===============
>
> rajax...@gmail.com wrote:
> > the red baloon popped up telling me my automatics is off. so i went to
> > automatic updates in control panel to turn it on, then found that it
> > was ALREADY set to "automatic"
> > so i went to services, right clicked automatic update => properties,
> > and attempted to change the startup type to automatic. but i got a
> > message saying "access is denied"

>
> > i think i might have a virus??

>
> > also, i don't know if these problems are related, but my Malwarebytes'
> > Anti-Malware can't update, my itunes store wont open, my Kapersky was
> > malfunctioning so i uninstalled it, and my "Internet Explorer cannot
> > display the webpage" so i cant run window's update. BUT my Mozilla
> > Firefox works just fine and i'm able to use the internet.

>
> > i've ran AVG and the non-updated version of Malwarebytes' Anti-Malware
> > and i still have this problem. what do i do??


i have Windows XP, Media Center Edition, Version 2002, Service Pack 3
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  #5 (permalink)  
Old 05-19-2009
MowGreen
 

Posts: n/a
Re: access denied when trying to fix automatic updates
rajax416@gmail.com wrote
>>
>>>the red baloon popped up telling me my automatics is off. so i went to
>>>automatic updates in control panel to turn it on, then found that it
>>>was ALREADY set to "automatic"
>>>so i went to services, right clicked automatic update => properties,
>>>and attempted to change the startup type to automatic. but i got a
>>>message saying "access is denied"

>>
>>>i think i might have a virus??

>>
>>>also, i don't know if these problems are related, but my Malwarebytes'
>>>Anti-Malware can't update, my itunes store wont open, my Kapersky was
>>>malfunctioning so i uninstalled it, and my "Internet Explorer cannot
>>>display the webpage" so i cant run window's update. BUT my Mozilla
>>>Firefox works just fine and i'm able to use the internet.

>>
>>>i've ran AVG and the non-updated version of Malwarebytes' Anti-Malware
>>>and i still have this problem. what do i do??

>
>
> i have Windows XP, Media Center Edition, Version 2002, Service Pack 3



The system is infected. Suggest you format the system and reinstall Windows.
Immediately after doing so and *before anything is installed to it*,
ensure that the firewall is Enabled prior to connecting it to the net.
This will depend on the ServicePack level of the Windows media. Assuming
that it is at SP2, the firewall will be enabled already.
Then download the full Service Pack3 package and *save* it:
http://www.microsoft.com/downloads/d...DisplayLang=en

Create a folder on the root drive [ the drive where Windows is installed
to, usually C:\ ], name it SP3, and move
WindowsXP-KB936929-SP3-x86-ENU.exe to it.
Go to Start > Run > then click the Browse button
Click on the My Computer icon in the left frame.
Double left click on C:\
Do the same for the SP3 folder
Click on WindowsXP-KB936929-SP3-x86-ENU.exe to highlight it and then
Click the Open button, then click OK.

After SP3 installs then visit Windows Update via the shortcut on the
Start Menu to install all of the updates released post SP3.
Install no more than 10 updates at a time and when all updates are
installed, then install an antivirus.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
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