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Different update notification behavior on three machines

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 05-14-2009
Opinicus
 

Posts: n/a
Different update notification behavior on three machines
On my desktop (WinXP Home), when there are updates they are downloaded and a
little yellow shield appears in the icon tray telling me this. This is the
behavior that I want.

On my wife's desktop (WinXP Home TR) and on my laptop (Vista Home Premium)
the updates are downloaded but there's no notification--no shield etc. The
result is that I don't know that there are updates on these machines until
they're powered down, which doesn't happen very much. This is the behavior
that I don't want.

How do I make the "misbehaving" machines act like the "behaving" one?

--
Bob
http://www.kanyak.com

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  #2 (permalink)  
Old 05-14-2009
Robert Aldwinckle
 

Posts: n/a
Re: Different update notification behavior on three machines

"Opinicus" <gezgin@spamcop.net.which.is.not.invalid> wrote in message news:kLidnctCMb1vf5bXnZ2dnUVZ8hydnZ2d@giganews.com ...
> On my desktop (WinXP Home), when there are updates they are downloaded
> and a little yellow shield appears in the icon tray telling me this.
> This is the behavior that I want.
>
> On my wife's desktop (WinXP Home TR) and on my laptop (Vista Home Premium)
> the updates are downloaded but there's no notification--no shield etc.
> The result is that I don't know that there are updates on these machines
> until they're powered down, which doesn't happen very much.
> This is the behavior that I don't want.
>


> How do I make the "misbehaving" machines act like the "behaving" one?



First open your ReportingEvents.log (in %windir%\SoftwareDistribution)
and look at the last line. Mine always says:

<line>
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully
detected 2 updates.
</line>

So, when I go into WindowsUpdate.log (in %windir%) and see where
that was issued I see that AU is apparently trying to update both WU
and MU (in %windir%\SoftwareDistribution\Download\SelfUpdate
and %windir%\SoftwareDistribution\Download\SelfUpdate\ Registered
respectively) but nothing ever happens; it just gets "not allowed to download
due to regulation". This happens about every 90 minutes.

BTW using the WU log does not make these facts very clear.
The way that I check is to periodically go into %windir%\SoftwareDistribution
and enter the following commands:

<cmd_output OS="XPsp3">
F:\WINDOWS\SoftwareDistribution>dir/a/s/tw > LA20090514.txt

F:\WINDOWS\SoftwareDistribution>find "2009-05-14" LA20090514.txt
</cmd_output>

(I change the name of the capture file so I can compare different versions of it.)

If I wanted more detail I would try to guess when the next such event
would occur and try to have ProcMon already running trying to capture
all registry and file accesses being made because of it.

I suspect I could make this all go away by manually visiting the MU site
and if that is not enough switching to WU temporarily too. E.g. I don't
think the servers could be so hesitant about letting me download the
agent software if I did that. <eg> However, I'm curious to see how
long it will keep this up before it either fixes itself or I am forced to do
something. My WU log has wrapped, so I don't know how long it has
been doing this--several months at least.

I have also been wondering how many users this is happening to
and if it "by design". Having it happen every 90 minutes may not be
too much server overhead if it is only happening with a few clients
but it is happening with many there could be considerable overhead
which could be reduced with better design or least more timely repairs
when it fails.


FWIW

Robert
---


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  #3 (permalink)  
Old 05-14-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Different update notification behavior on three machines
Is Office 2007 installed on either machine?

What's the AU setting on the machines-in-question: Automatic, Download but
Notify, or Notify Only?

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

Open windowsupdate.log on one or both of the machines and go to the end
(bottom) of the log, then start scrolling upwards: Do you find a lot of
recent "Update is not allowed to download due to regulation" entries?

Updates are not downloaded or the "Automatic Updates" icon does not display
the status of downloads when you enable the Automatic Updates service:
http://support.microsoft.com/default.aspx/kb/910340

You can install the updates via Windows/Microsoft Update website (WinXP) or
by running Windows Update manually (Vista) instead: Understand that by doing
so, you're pushing all other Automatic Updates users further back in the
queue (which may explain, at least in part, why Automatic Updates hasn't
brought them in for you yet).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Opinicus wrote:
> On my desktop (WinXP Home), when there are updates they are downloaded and
> a
> little yellow shield appears in the icon tray telling me this. This is the
> behavior that I want.
>
> On my wife's desktop (WinXP Home TR) and on my laptop (Vista Home Premium)
> the updates are downloaded but there's no notification--no shield etc. The
> result is that I don't know that there are updates on these machines until
> they're powered down, which doesn't happen very much. This is the behavior
> that I don't want.
>
> How do I make the "misbehaving" machines act like the "behaving" one?


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