There is a very good chance that you are seeing the effects of a hijackware
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Seek expert assistance in
or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> Windows Update stopped working on my home computer from some days. It has
> been about a week now. I would like to know if someone experienced the
> and have a solution.
> The OS installed is Wndows Vista Home Premium x64.
> The problem is the following:
> When it first appeared about a week ago Windows Update noticed me that one
> update was available for download. I started the download, but even though
> the progress bar was moving, the process didn't go on and the installation
> didn't move from 0. After some time (probably about 15 minutes) I decided
> stop the download using the button in the Update window. Doing that,
> freezed and the only way I could close it was killing it from the Task
> Manager. I then tried to run Update again (without rebooting) and this
> the Update window showed up completely blank (just white) and freezed once
> again. At that point I rebooted my computer.
> After that Windows Update haven't noticed me of any updates (even though
> the last few days there were some available) and if I try to click on
> for updates" the Update freezes just like explained before.
> I found a procedure somewhere here and tried it: I stopped the Update and
> BITS services (Update service couldn't be stopped while Update was frozen,
> had to reboot), then I renamed the %systemroot%/softwaredistribution
> directory and started the two services again.
> After that procedure Update doesn't freeze anymore, but neither gives me
> updates notices and when I "Check for updates" it gives me an error (code
> Someone has any idea what is wrong in my computer? Nothing unusual
> before the problem showed up. No particular installations or anything,
> normal routine computer usage.