Error message when you use the Windows Update Web site or Microsoft Update
Web site to install updates: "0x80070002":
Also see the Known Issues & How to Obtain Help sections of
The above notwithstanding, there is a very good chance that you are seeing
the effects of a hijackware infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Seek expert assistance in
or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> Unable to access Windows or Micosoft Update download. Can access the site
> but have gotten these error codes : 0x80070002 and 0x80070005. Having
> problems with 2 updates repeatly being offered, KB954430 shows it's
> installed in Installed Updates. KB936181 says it's installed but does not
> appear in Installed Updates. In both cases a restart took place. I have
> Vista HB SP1 and am using Internet Explorer 8.0.6001.18702.