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Error 0x800A0046

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 05-10-2009
abby
 

Posts: n/a
Error 0x800A0046
Hi there,

Whenever I go to do a Windows Update for my Windows XP system, usually from
the Control Panel or Security Centre I get the above error, telling me to
enable userdata persistence on my computer. Userdata persistence IS enabled.
I checked the settings.

I did try to solve it myself using the other methods suggested, but some of
the instructions did not look the same on my computer and it was very time
consuming. I'm wondering if anyone knows a straightforward way to solve this
problem. I have tried and tried on my own but like I said it's just too time
consuming. There must be a simple answer - does anyone know what it is
please?
Reply With Quote
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  #2 (permalink)  
Old 05-10-2009
Shenan Stanley
 

Posts: n/a
Re: Error 0x800A0046
abby wrote:
> Whenever I go to do a Windows Update for my Windows XP system,
> usually from the Control Panel or Security Centre I get the above
> error, telling me to enable userdata persistence on my computer.
> Userdata persistence IS enabled. I checked the settings.
>
> I did try to solve it myself using the other methods suggested, but
> some of the instructions did not look the same on my computer and
> it was very time consuming. I'm wondering if anyone knows a
> straightforward way to solve this problem. I have tried and tried
> on my own but like I said it's just too time consuming. There must
> be a simple answer - does anyone know what it is please?


Simple is an opinion of the person doing the steps.

http://update.microsoft.com/windowsu...cleid=20&ln=en
and/or
http://www.updatexp.com/0x800a0046.html
and/or
http://support.microsoft.com/kb/883821

After that - you may want to further cleanup your update system (and
computer as a whole...)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one amd any of the "Office Live" ones for
now. I would completely avoid the Optional Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.


** If it seemed to have failed, do this: **

Check the status of these two services:
- Automatic Updates
- Background Intelligent Transfer Service

Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?

Report that here.

Then:

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

You can copy/paste the last 50 or so lines here...

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #3 (permalink)  
Old 05-11-2009
abby
 

Posts: n/a
Re: Error 0x800A0046
Hi

It seemed all ok until logging on to do a custom scan.
Automatic Updates are set to:

Enables the download and installation of Windows updates. If this service is
disabled, this computer will not be able to use the Automatic Updates feature
or the Windows Update Web site.

And Backgroung Intelligence Transfer Service is set to:

Transfers data between clients and servers in the background. If BITS is
disabled, features such as Windows Update will not work correctly.

the Log returned:

0x00000000
2009-05-11 12:53:09:906 1240 27c AU AU received handle event
2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
{75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2009-05-11 12:53:41:093 1240 898 Agent *************
2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-11 12:53:41:125 1240 898 Agent *********
2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
priority = No
2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
2009-05-11 12:54:40:593 1240 898 Agent * Added update
{2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories
in search; evaluated appl. rules of 550 out of 1345 deployed entities
2009-05-11 12:54:40:796 1240 898 Agent *********
2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-11 12:54:40:796 1240 898 Agent *************
2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates
[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
2009-05-11 12:54:40:921 1240 cf4 AU #########
2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
2009-05-11 12:54:40:921 1240 cf4 AU #############
2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
2009-05-11 22:00:00
2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options
###########
2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required
= No
2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
preference)
2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
day at 13:00
2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
(User preference)
2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
Preference.
2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
2009-05-11 01:00:00
2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options
###########
2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required
= No
2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
preference)
2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
day at 13:00
2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
(User preference)
2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
Preference.
2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
2009-05-11 01:00:00
2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
scheduled install
2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s)
are still in progress.
2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
2009-05-12 01:00:00

Sorry to be a pain. Hope this is what I was supposed to do....

Abby


"Shenan Stanley" wrote:

> abby wrote:
> > Whenever I go to do a Windows Update for my Windows XP system,
> > usually from the Control Panel or Security Centre I get the above
> > error, telling me to enable userdata persistence on my computer.
> > Userdata persistence IS enabled. I checked the settings.
> >
> > I did try to solve it myself using the other methods suggested, but
> > some of the instructions did not look the same on my computer and
> > it was very time consuming. I'm wondering if anyone knows a
> > straightforward way to solve this problem. I have tried and tried
> > on my own but like I said it's just too time consuming. There must
> > be a simple answer - does anyone know what it is please?

>
> Simple is an opinion of the person doing the steps.
>
> http://update.microsoft.com/windowsu...cleid=20&ln=en
> and/or
> http://www.updatexp.com/0x800a0046.html
> and/or
> http://support.microsoft.com/kb/883821
>
> After that - you may want to further cleanup your update system (and
> computer as a whole...)
>
> Download, install, run, update and perform a full scan (separately) with the
> following two applications (freeware versions are the ones to use for this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one amd any of the "Office Live" ones for
> now. I would completely avoid the Optional Hardware updates.
>
> Come back - let us know if that worked.
> .... Really - come back and let everyone know if that worked.
>
>
> ** If it seemed to have failed, do this: **
>
> Check the status of these two services:
> - Automatic Updates
> - Background Intelligent Transfer Service
>
> Click Start, click Run, type services.msc, and then click OK. In the list of
> services, find those two, right click on them one at a time and choose
> properties. In the Startup type list, what is each of them set to?
>
> Report that here.
>
> Then:
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any error
> code(s) or explanation as to why the page cannot be displayed.
>
> You can copy/paste the last 50 or so lines here...
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Reply With Quote
  #4 (permalink)  
Old 05-11-2009
abby
 

Posts: n/a
Re: Error 0x800A0046

By the way, my operating system details are Microsoft Windows XP Home
Edition, version 5.1, service pack 2.

thanks a lot.
"abby" wrote:

> Hi
>
> It seemed all ok until logging on to do a custom scan.
> Automatic Updates are set to:
>
> Enables the download and installation of Windows updates. If this service is
> disabled, this computer will not be able to use the Automatic Updates feature
> or the Windows Update Web site.
>
> And Backgroung Intelligence Transfer Service is set to:
>
> Transfers data between clients and servers in the background. If BITS is
> disabled, features such as Windows Update will not work correctly.
>
> the Log returned:
>
> 0x00000000
> 2009-05-11 12:53:09:906 1240 27c AU AU received handle event
> 2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
> {75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
> 12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
> 2009-05-11 12:53:41:093 1240 898 Agent *************
> 2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2009-05-11 12:53:41:125 1240 898 Agent *********
> 2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
> priority = No
> 2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> IsAssigned=1 and RebootRequired=1"
> 2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
> 2009-05-11 12:54:40:593 1240 898 Agent * Added update
> {2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
> 2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories
> in search; evaluated appl. rules of 550 out of 1345 deployed entities
> 2009-05-11 12:54:40:796 1240 898 Agent *********
> 2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2009-05-11 12:54:40:796 1240 898 Agent *************
> 2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates
> [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> 2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
> 2009-05-11 12:54:40:921 1240 cf4 AU #########
> 2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
> [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> 2009-05-11 12:54:40:921 1240 cf4 AU #############
> 2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
> 2009-05-11 22:00:00
> 2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options
> ###########
> 2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
> 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
> 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
> 2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required
> = No
> 2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
> preference)
> 2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
> day at 13:00
> 2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
> (User preference)
> 2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
> Preference.
> 2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
> 2009-05-11 01:00:00
> 2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options
> ###########
> 2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
> 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
> 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
> 2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required
> = No
> 2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
> preference)
> 2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
> day at 13:00
> 2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
> (User preference)
> 2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
> Preference.
> 2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
> 2009-05-11 01:00:00
> 2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
> scheduled install
> 2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s)
> are still in progress.
> 2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
> properties of call, error = 0x80070057
> 2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
> 2009-05-12 01:00:00
>
> Sorry to be a pain. Hope this is what I was supposed to do....
>
> Abby
>
>
> "Shenan Stanley" wrote:
>
> > abby wrote:
> > > Whenever I go to do a Windows Update for my Windows XP system,
> > > usually from the Control Panel or Security Centre I get the above
> > > error, telling me to enable userdata persistence on my computer.
> > > Userdata persistence IS enabled. I checked the settings.
> > >
> > > I did try to solve it myself using the other methods suggested, but
> > > some of the instructions did not look the same on my computer and
> > > it was very time consuming. I'm wondering if anyone knows a
> > > straightforward way to solve this problem. I have tried and tried
> > > on my own but like I said it's just too time consuming. There must
> > > be a simple answer - does anyone know what it is please?

> >
> > Simple is an opinion of the person doing the steps.
> >
> > http://update.microsoft.com/windowsu...cleid=20&ln=en
> > and/or
> > http://www.updatexp.com/0x800a0046.html
> > and/or
> > http://support.microsoft.com/kb/883821
> >
> > After that - you may want to further cleanup your update system (and
> > computer as a whole...)
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer (for your OS):
> > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as an user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one amd any of the "Office Live" ones for
> > now. I would completely avoid the Optional Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> >
> > ** If it seemed to have failed, do this: **
> >
> > Check the status of these two services:
> > - Automatic Updates
> > - Background Intelligent Transfer Service
> >
> > Click Start, click Run, type services.msc, and then click OK. In the list of
> > services, find those two, right click on them one at a time and choose
> > properties. In the Startup type list, what is each of them set to?
> >
> > Report that here.
> >
> > Then:
> >
> > Click Start, and then click Run.
> > In the Open box, type: %windir%\windowsupdate.log
> > and then click OK.
> >
> > Scroll down towards the bottom for the latest entries to locate any error
> > code(s) or explanation as to why the page cannot be displayed.
> >
> > You can copy/paste the last 50 or so lines here...
> >
> > How to read the Windowsupdate.log file:
> > http://support.microsoft.com/kb/902093
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

Reply With Quote
  #5 (permalink)  
Old 05-11-2009
MowGreen
 

Posts: n/a
Re: Error 0x800A0046
Abby,

You posted no information as to the state of Automatic Updates nor BITS,
just the descriptions found in the Services console.
Check next to Startup type for both services and please post what
they're set to.
AU should be set to Automatic
BITS can be set to Manual or Automatic

The log shows that Automatic Update's setting was changed to 4,
" Automatic (Recommended) ".
Don't confuse this with the AU service.
Automatic Update settings are available from the AU icon in Control Panel.
What did you change the setting from ?

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



abby wrote:

> Hi
>
> It seemed all ok until logging on to do a custom scan.
> Automatic Updates are set to:
>
> Enables the download and installation of Windows updates. If this service is
> disabled, this computer will not be able to use the Automatic Updates feature
> or the Windows Update Web site.
>
> And Backgroung Intelligence Transfer Service is set to:
>
> Transfers data between clients and servers in the background. If BITS is
> disabled, features such as Windows Update will not work correctly.
>
> the Log returned:
>
> 0x00000000
> 2009-05-11 12:53:09:906 1240 27c AU AU received handle event
> 2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
> {75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
> 12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
> 2009-05-11 12:53:41:093 1240 898 Agent *************
> 2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2009-05-11 12:53:41:125 1240 898 Agent *********
> 2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
> priority = No
> 2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> IsAssigned=1 and RebootRequired=1"
> 2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
> 2009-05-11 12:54:40:593 1240 898 Agent * Added update
> {2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
> 2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories
> in search; evaluated appl. rules of 550 out of 1345 deployed entities
> 2009-05-11 12:54:40:796 1240 898 Agent *********
> 2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2009-05-11 12:54:40:796 1240 898 Agent *************
> 2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates
> [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> 2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
> 2009-05-11 12:54:40:921 1240 cf4 AU #########
> 2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
> [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> 2009-05-11 12:54:40:921 1240 cf4 AU #############
> 2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
> 2009-05-11 22:00:00
> 2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options
> ###########
> 2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
> 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
> 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
> 2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required
> = No
> 2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
> preference)
> 2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
> day at 13:00
> 2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
> (User preference)
> 2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
> Preference.
> 2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
> 2009-05-11 01:00:00
> 2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options
> ###########
> 2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
> 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
> 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
> 2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required
> = No
> 2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
> preference)
> 2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
> day at 13:00
> 2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
> (User preference)
> 2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
> Preference.
> 2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
> 2009-05-11 01:00:00
> 2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
> scheduled install
> 2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s)
> are still in progress.
> 2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
> properties of call, error = 0x80070057
> 2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
> 2009-05-12 01:00:00
>
> Sorry to be a pain. Hope this is what I was supposed to do....
>
> Abby
>
>
> "Shenan Stanley" wrote:
>
>
>>abby wrote:
>>
>>>Whenever I go to do a Windows Update for my Windows XP system,
>>>usually from the Control Panel or Security Centre I get the above
>>>error, telling me to enable userdata persistence on my computer.
>>>Userdata persistence IS enabled. I checked the settings.
>>>
>>>I did try to solve it myself using the other methods suggested, but
>>>some of the instructions did not look the same on my computer and
>>>it was very time consuming. I'm wondering if anyone knows a
>>>straightforward way to solve this problem. I have tried and tried
>>>on my own but like I said it's just too time consuming. There must
>>>be a simple answer - does anyone know what it is please?

>>
>>Simple is an opinion of the person doing the steps.
>>
>>http://update.microsoft.com/windowsu...cleid=20&ln=en
>>and/or
>>http://www.updatexp.com/0x800a0046.html
>>and/or
>>http://support.microsoft.com/kb/883821
>>
>>After that - you may want to further cleanup your update system (and
>>computer as a whole...)
>>
>>Download, install, run, update and perform a full scan (separately) with the
>>following two applications (freeware versions are the ones to use for this):
>>
>>SuperAntiSpyware
>>http://www.superantispyware.com/
>>
>>MalwareBytes
>>http://www.malwarebytes.com/
>>
>>After performing a full scan with one and then the other and removing
>>whatever they both find completely, you may uninstall these products,
>>if you wish.
>>
>>Reboot.
>>
>>Start button --> RUN and type in:
>> %SystemRoot%\system32\net stop wuauserv
>>--> Click OK.
>>
>>Start button --> RUN and type in:
>> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
>>--> Click OK.
>>
>>Start button --> RUN and type in:
>> %SystemRoot%\system32\net start wuauserv
>>--> Click OK.
>>
>>Download the latest version of the Windows Update agent from here (x86):
>>http://go.microsoft.com/fwlink/?LinkID=91237
>>.... and save it to the root of your C:\ drive. After saving it to the root
>>of the C:\ drive, do the following:
>>
>>Close all Internet Explorer windows and other applications.
>>
>>Start button --> RUN and type in:
>> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>>--> Click OK.
>>
>>(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
>>NEXT --> When it finishes installing, click on "Finish"...
>>
>>Reboot.
>>
>>Download/Install the latest Windows Installer (for your OS):
>>( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
>>http://www.microsoft.com/downloadS/d...displaylang=en
>>
>>Reboot.
>>
>>Log on as an user with administrative rights and open Internet Explorer and
>>visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
>>(Every time you are about to click on something while at these web pages -
>>first press and hold down the CTRL key while you click on it. You can
>>release the CTRL key after clicking each time.)
>>
>>Once the scan is done, select just _ONE_ of the high priority updates
>>(deselect any others) and install it.
>>
>>Reboot again.
>>
>>If it did work - try the web page again - selecting no more than 3-5 at a
>>time.
>>
>>The Optional Software updates are generally safe - although I recommend
>>against the "Windows Search" one amd any of the "Office Live" ones for
>>now. I would completely avoid the Optional Hardware updates.
>>
>>Come back - let us know if that worked.
>>.... Really - come back and let everyone know if that worked.
>>
>>
>>** If it seemed to have failed, do this: **
>>
>>Check the status of these two services:
>>- Automatic Updates
>>- Background Intelligent Transfer Service
>>
>>Click Start, click Run, type services.msc, and then click OK. In the list of
>>services, find those two, right click on them one at a time and choose
>>properties. In the Startup type list, what is each of them set to?
>>
>>Report that here.
>>
>>Then:
>>
>>Click Start, and then click Run.
>>In the Open box, type: %windir%\windowsupdate.log
>>and then click OK.
>>
>>Scroll down towards the bottom for the latest entries to locate any error
>>code(s) or explanation as to why the page cannot be displayed.
>>
>>You can copy/paste the last 50 or so lines here...
>>
>>How to read the Windowsupdate.log file:
>>http://support.microsoft.com/kb/902093
>>
>>--
>>Shenan Stanley
>> MS-MVP
>>--
>>How To Ask Questions The Smart Way
>>http://www.catb.org/~esr/faqs/smart-questions.html
>>
>>
>>

Reply With Quote
  #6 (permalink)  
Old 05-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Error 0x800A0046
[In for a penny...]

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

abby wrote:
> By the way, my operating system details are Microsoft Windows XP Home
> Edition, version 5.1, service pack 2.
>
> thanks a lot.
> "abby" wrote:
>
>> Hi
>>
>> It seemed all ok until logging on to do a custom scan.
>> Automatic Updates are set to:
>>
>> Enables the download and installation of Windows updates. If this service
>> is
>> disabled, this computer will not be able to use the Automatic Updates
>> feature
>> or the Windows Update Web site.
>>
>> And Backgroung Intelligence Transfer Service is set to:
>>
>> Transfers data between clients and servers in the background. If BITS is
>> disabled, features such as Windows Update will not work correctly.
>>
>> the Log returned:
>>
>> 0x00000000
>> 2009-05-11 12:53:09:906 1240 27c AU AU received handle event
>> 2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
>> {75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
>> 12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0
>> AutomaticUpdates Success Content Install Reboot completed. 2009-05-11
>> 12:53:41:093 1240 898 Agent ************* 2009-05-11 12:53:41:093 1240
>> 898
>> Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
>> 2009-05-11 12:53:41:125 1240 898 Agent *********
>> 2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
>> priority = No
>> 2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
>> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
>> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
>> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
>> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
>> IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
>> IsAssigned=1 and RebootRequired=1"
>> 2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
>> {7971F918-A847-4430-9279-4A52D1EFE18D}
>> 2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
>> 2009-05-11 12:54:40:593 1240 898 Agent * Added update
>> {2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
>> 2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35
>> categories
>> in search; evaluated appl. rules of 550 out of 1345 deployed entities
>> 2009-05-11 12:54:40:796 1240 898 Agent *********
>> 2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding
>> updates
>> [CallerId = AutomaticUpdates]
>> 2009-05-11 12:54:40:796 1240 898 Agent *************
>> 2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for
>> updates [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
>> 2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
>> 2009-05-11 12:54:40:921 1240 cf4 AU #########
>> 2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
>> [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
>> 2009-05-11 12:54:40:921 1240 cf4 AU #############
>> 2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
>> 2009-05-11 22:00:00
>> 2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU
>> options
>> ###########
>> 2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
>> 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
>> 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
>> 2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh
>> required
>> = No
>> 2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
>> preference)
>> 2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
>> day at 13:00
>> 2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
>> (User preference)
>> 2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
>> Preference.
>> 2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
>> 2009-05-11 01:00:00
>> 2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU
>> options
>> ###########
>> 2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
>> 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
>> 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
>> 2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh
>> required
>> = No
>> 2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
>> preference)
>> 2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
>> day at 13:00
>> 2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
>> (User preference)
>> 2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
>> Preference.
>> 2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
>> 2009-05-11 01:00:00
>> 2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
>> scheduled install
>> 2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1
>> download(s)
>> are still in progress.
>> 2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
>> properties of call, error = 0x80070057
>> 2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
>> 2009-05-12 01:00:00
>>
>> Sorry to be a pain. Hope this is what I was supposed to do....
>>
>> Abby
>>
>>
>> "Shenan Stanley" wrote:
>>
>>> abby wrote:
>>>> Whenever I go to do a Windows Update for my Windows XP system,
>>>> usually from the Control Panel or Security Centre I get the above
>>>> error, telling me to enable userdata persistence on my computer.
>>>> Userdata persistence IS enabled. I checked the settings.
>>>>
>>>> I did try to solve it myself using the other methods suggested, but
>>>> some of the instructions did not look the same on my computer and
>>>> it was very time consuming. I'm wondering if anyone knows a
>>>> straightforward way to solve this problem. I have tried and tried
>>>> on my own but like I said it's just too time consuming. There must
>>>> be a simple answer - does anyone know what it is please?
>>>
>>> Simple is an opinion of the person doing the steps.
>>>
>>> http://update.microsoft.com/windowsu...cleid=20&ln=en
>>> and/or
>>> http://www.updatexp.com/0x800a0046.html
>>> and/or
>>> http://support.microsoft.com/kb/883821
>>>
>>> After that - you may want to further cleanup your update system (and
>>> computer as a whole...)
>>>
>>> Download, install, run, update and perform a full scan (separately) with
>>> the following two applications (freeware versions are the ones to use
>>> for
>>> this):
>>>
>>> SuperAntiSpyware
>>> http://www.superantispyware.com/
>>>
>>> MalwareBytes
>>> http://www.malwarebytes.com/
>>>
>>> After performing a full scan with one and then the other and removing
>>> whatever they both find completely, you may uninstall these products,
>>> if you wish.
>>>
>>> Reboot.
>>>
>>> Start button --> RUN and type in:
>>> %SystemRoot%\system32\net stop wuauserv
>>> --> Click OK.
>>>
>>> Start button --> RUN and type in:
>>> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
>>> --> Click OK.
>>>
>>> Start button --> RUN and type in:
>>> %SystemRoot%\system32\net start wuauserv
>>> --> Click OK.
>>>
>>> Download the latest version of the Windows Update agent from here (x86):
>>> http://go.microsoft.com/fwlink/?LinkID=91237
>>> .... and save it to the root of your C:\ drive. After saving it to the
>>> root of the C:\ drive, do the following:
>>>
>>> Close all Internet Explorer windows and other applications.
>>>
>>> Start button --> RUN and type in:
>>> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>>> --> Click OK.
>>>
>>> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
>>> click
>>> on NEXT --> When it finishes installing, click on "Finish"...
>>>
>>> Reboot.
>>>
>>> Download/Install the latest Windows Installer (for your OS):
>>> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
>>> http://www.microsoft.com/downloadS/d...displaylang=en
>>>
>>> Reboot.
>>>
>>> Log on as an user with administrative rights and open Internet Explorer
>>> and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM
>>> scan... (Every time you are about to click on something while at these
>>> web pages - first press and hold down the CTRL key while you click on
>>> it.
>>> You can release the CTRL key after clicking each time.)
>>>
>>> Once the scan is done, select just _ONE_ of the high priority updates
>>> (deselect any others) and install it.
>>>
>>> Reboot again.
>>>
>>> If it did work - try the web page again - selecting no more than 3-5 at
>>> a
>>> time.
>>>
>>> The Optional Software updates are generally safe - although I recommend
>>> against the "Windows Search" one amd any of the "Office Live" ones for
>>> now. I would completely avoid the Optional Hardware updates.
>>>
>>> Come back - let us know if that worked.
>>> .... Really - come back and let everyone know if that worked.
>>>
>>>
>>> ** If it seemed to have failed, do this: **
>>>
>>> Check the status of these two services:
>>> - Automatic Updates
>>> - Background Intelligent Transfer Service
>>>
>>> Click Start, click Run, type services.msc, and then click OK. In the
>>> list
>>> of services, find those two, right click on them one at a time and
>>> choose
>>> properties. In the Startup type list, what is each of them set to?
>>>
>>> Report that here.
>>>
>>> Then:
>>>
>>> Click Start, and then click Run.
>>> In the Open box, type: %windir%\windowsupdate.log
>>> and then click OK.
>>>
>>> Scroll down towards the bottom for the latest entries to locate any
>>> error
>>> code(s) or explanation as to why the page cannot be displayed.
>>>
>>> You can copy/paste the last 50 or so lines here...
>>>
>>> How to read the Windowsupdate.log file:
>>> http://support.microsoft.com/kb/902093
>>>
>>> --
>>> Shenan Stanley
>>> MS-MVP
>>> --
>>> How To Ask Questions The Smart Way
>>> http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #7 (permalink)  
Old 05-11-2009
abby
 

Posts: n/a
Re: Error 0x800A0046
Hi

The settings for AU and BITS are set to "Automatic". As for the AU settings
being changed I have had a look in the control panel under "Security Centre"
and clicked on the "AU" icon, which allows me to set the date and time for
AU's. I'm not sure quite what they were changed from, and they are currently
set on "Automatic (recommended). As far as I know I have always had them set
on automatic. However, I do know that I did change the time of the automatic
updates from a morning time to 1 pm in the afternoon.

I believe the problem, judging from other Microsoft info, is to do with my
user account and the way it logs off and on. That was the message I got from
the info about the problem when I first looked into it; however I tried to do
everything and some of the instructions are a bit outdated - for e.g. there
was no such menu as "Local Users and Groups" under "Computer Management" in
Aminstrative Tools, neither was there a "Local Security Policy" option. I
got those details from the instructions on the Microsoft update website when
I first got the error message. I did notice that the instructions were last
updated was 2005. For your info, here is a copy of the error message:


[Error number: 0x800A0046]
Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to enable
userdata persistence for Internet Explorer. Complete the steps below, and
then click Change settings to the left and try saving your changes again.
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.

The above was already completed. And, the "change settings" option was
greyed so I couldn't choose it.

Sorry about this, if I'm not able to resolve it using this discussion I
might get an IT trained person to look at it.

Abby
"MowGreen" wrote:

> Abby,
>
> You posted no information as to the state of Automatic Updates nor BITS,
> just the descriptions found in the Services console.
> Check next to Startup type for both services and please post what
> they're set to.
> AU should be set to Automatic
> BITS can be set to Manual or Automatic
>
> The log shows that Automatic Update's setting was changed to 4,
> " Automatic (Recommended) ".
> Don't confuse this with the AU service.
> Automatic Update settings are available from the AU icon in Control Panel.
> What did you change the setting from ?
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> abby wrote:
>
> > Hi
> >
> > It seemed all ok until logging on to do a custom scan.
> > Automatic Updates are set to:
> >
> > Enables the download and installation of Windows updates. If this service is
> > disabled, this computer will not be able to use the Automatic Updates feature
> > or the Windows Update Web site.
> >
> > And Backgroung Intelligence Transfer Service is set to:
> >
> > Transfers data between clients and servers in the background. If BITS is
> > disabled, features such as Windows Update will not work correctly.
> >
> > the Log returned:
> >
> > 0x00000000
> > 2009-05-11 12:53:09:906 1240 27c AU AU received handle event
> > 2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
> > {75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
> > 12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
> > 2009-05-11 12:53:41:093 1240 898 Agent *************
> > 2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates
> > [CallerId = AutomaticUpdates]
> > 2009-05-11 12:53:41:125 1240 898 Agent *********
> > 2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
> > priority = No
> > 2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
> > IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> > IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> > IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> > DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> > IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> > IsAssigned=1 and RebootRequired=1"
> > 2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
> > {7971F918-A847-4430-9279-4A52D1EFE18D}
> > 2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
> > 2009-05-11 12:54:40:593 1240 898 Agent * Added update
> > {2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
> > 2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories
> > in search; evaluated appl. rules of 550 out of 1345 deployed entities
> > 2009-05-11 12:54:40:796 1240 898 Agent *********
> > 2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates
> > [CallerId = AutomaticUpdates]
> > 2009-05-11 12:54:40:796 1240 898 Agent *************
> > 2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates
> > [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> > 2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
> > 2009-05-11 12:54:40:921 1240 cf4 AU #########
> > 2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
> > [CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> > 2009-05-11 12:54:40:921 1240 cf4 AU #############
> > 2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
> > 2009-05-11 22:00:00
> > 2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options
> > ###########
> > 2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
> > 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
> > 2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
> > 2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required
> > = No
> > 2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
> > preference)
> > 2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
> > day at 13:00
> > 2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
> > (User preference)
> > 2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
> > Preference.
> > 2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
> > 2009-05-11 01:00:00
> > 2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options
> > ###########
> > 2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
> > 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
> > 2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
> > 2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required
> > = No
> > 2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
> > preference)
> > 2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
> > day at 13:00
> > 2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
> > (User preference)
> > 2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
> > Preference.
> > 2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
> > 2009-05-11 01:00:00
> > 2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
> > scheduled install
> > 2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s)
> > are still in progress.
> > 2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
> > properties of call, error = 0x80070057
> > 2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
> > 2009-05-12 01:00:00
> >
> > Sorry to be a pain. Hope this is what I was supposed to do....
> >
> > Abby
> >
> >
> > "Shenan Stanley" wrote:
> >
> >
> >>abby wrote:
> >>
> >>>Whenever I go to do a Windows Update for my Windows XP system,
> >>>usually from the Control Panel or Security Centre I get the above
> >>>error, telling me to enable userdata persistence on my computer.
> >>>Userdata persistence IS enabled. I checked the settings.
> >>>
> >>>I did try to solve it myself using the other methods suggested, but
> >>>some of the instructions did not look the same on my computer and
> >>>it was very time consuming. I'm wondering if anyone knows a
> >>>straightforward way to solve this problem. I have tried and tried
> >>>on my own but like I said it's just too time consuming. There must
> >>>be a simple answer - does anyone know what it is please?
> >>
> >>Simple is an opinion of the person doing the steps.
> >>
> >>http://update.microsoft.com/windowsu...cleid=20&ln=en
> >>and/or
> >>http://www.updatexp.com/0x800a0046.html
> >>and/or
> >>http://support.microsoft.com/kb/883821
> >>
> >>After that - you may want to further cleanup your update system (and
> >>computer as a whole...)
> >>
> >>Download, install, run, update and perform a full scan (separately) with the
> >>following two applications (freeware versions are the ones to use for this):
> >>
> >>SuperAntiSpyware
> >>http://www.superantispyware.com/
> >>
> >>MalwareBytes
> >>http://www.malwarebytes.com/
> >>
> >>After performing a full scan with one and then the other and removing
> >>whatever they both find completely, you may uninstall these products,
> >>if you wish.
> >>
> >>Reboot.
> >>
> >>Start button --> RUN and type in:
> >> %SystemRoot%\system32\net stop wuauserv
> >>--> Click OK.
> >>
> >>Start button --> RUN and type in:
> >> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> >>--> Click OK.
> >>
> >>Start button --> RUN and type in:
> >> %SystemRoot%\system32\net start wuauserv
> >>--> Click OK.
> >>
> >>Download the latest version of the Windows Update agent from here (x86):
> >>http://go.microsoft.com/fwlink/?LinkID=91237
> >>.... and save it to the root of your C:\ drive. After saving it to the root
> >>of the C:\ drive, do the following:
> >>
> >>Close all Internet Explorer windows and other applications.
> >>
> >>Start button --> RUN and type in:
> >> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> >>--> Click OK.
> >>
> >>(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> >>NEXT --> When it finishes installing, click on "Finish"...
> >>
> >>Reboot.
> >>
> >>Download/Install the latest Windows Installer (for your OS):
> >>( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> >>http://www.microsoft.com/downloadS/d...displaylang=en
> >>
> >>Reboot.
> >>
> >>Log on as an user with administrative rights and open Internet Explorer and
> >>visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> >>(Every time you are about to click on something while at these web pages -
> >>first press and hold down the CTRL key while you click on it. You can
> >>release the CTRL key after clicking each time.)
> >>
> >>Once the scan is done, select just _ONE_ of the high priority updates
> >>(deselect any others) and install it.
> >>
> >>Reboot again.
> >>
> >>If it did work - try the web page again - selecting no more than 3-5 at a
> >>time.
> >>
> >>The Optional Software updates are generally safe - although I recommend
> >>against the "Windows Search" one amd any of the "Office Live" ones for
> >>now. I would completely avoid the Optional Hardware updates.
> >>
> >>Come back - let us know if that worked.
> >>.... Really - come back and let everyone know if that worked.
> >>
> >>
> >>** If it seemed to have failed, do this: **
> >>
> >>Check the status of these two services:
> >>- Automatic Updates
> >>- Background Intelligent Transfer Service
> >>
> >>Click Start, click Run, type services.msc, and then click OK. In the list of
> >>services, find those two, right click on them one at a time and choose
> >>properties. In the Startup type list, what is each of them set to?
> >>
> >>Report that here.
> >>
> >>Then:
> >>
> >>Click Start, and then click Run.
> >>In the Open box, type: %windir%\windowsupdate.log
> >>and then click OK.
> >>
> >>Scroll down towards the bottom for the latest entries to locate any error
> >>code(s) or explanation as to why the page cannot be displayed.
> >>
> >>You can copy/paste the last 50 or so lines here...
> >>
> >>How to read the Windowsupdate.log file:
> >>http://support.microsoft.com/kb/902093
> >>
> >>--
> >>Shenan Stanley
> >> MS-MVP
> >>--
> >>How To Ask Questions The Smart Way
> >>http://www.catb.org/~esr/faqs/smart-questions.html
> >>
> >>
> >>

>

Reply With Quote
  #8 (permalink)  
Old 05-11-2009
MowGreen
 

Posts: n/a
Re: Error 0x800A0046
Suggest you run this tool with the system connected to the net to

> - Install the latest Windows Update client
> - Clear out the BITS queue
> - Register dependent DLLs
> - Clean up the SoftwareDistribution download folder
> - Rename the CATROOT2 folder under system32
> - Winsock Catalog Reset
> - Reset service permissions



http://cid-b8f6c7d37a929ca8.skydrive...dowsUpdate.msi
You can download the tool by clicking the folded page at the top left or
this URL:
http://cqrbrw.blu.livefilestore.com/...e.msi?download


If you choose to do so, suggest you Clean boot prior to running it:
http://support.microsoft.com/kb/310353

Ensure the native XP firewall is enabled prior to running
ResetWindowsUpdate.msi as their is no 3rd party firewall running when XP
is in a Clean boot state.
Restart afterwards and see if the system can update now.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



abby wrote:

> Hi
>
> The settings for AU and BITS are set to "Automatic". As for the AU settings
> being changed I have had a look in the control panel under "Security Centre"
> and clicked on the "AU" icon, which allows me to set the date and time for
> AU's. I'm not sure quite what they were changed from, and they are currently
> set on "Automatic (recommended). As far as I know I have always had them set
> on automatic. However, I do know that I did change the time of the automatic
> updates from a morning time to 1 pm in the afternoon.
>
> I believe the problem, judging from other Microsoft info, is to do with my
> user account and the way it logs off and on. That was the message I got from
> the info about the problem when I first looked into it; however I tried to do
> everything and some of the instructions are a bit outdated - for e.g. there
> was no such menu as "Local Users and Groups" under "Computer Management" in
> Aminstrative Tools, neither was there a "Local Security Policy" option. I
> got those details from the instructions on the Microsoft update website when
> I first got the error message. I did notice that the instructions were last
> updated was 2005. For your info, here is a copy of the error message:
>
>
> [Error number: 0x800A0046]
> Please change your Internet Explorer security settings
> To save changes to your settings for this website, you need to enable
> userdata persistence for Internet Explorer. Complete the steps below, and
> then click Change settings to the left and try saving your changes again.
> In Internet Explorer, on the Tools menu, click Internet Options.
> Click the Security tab, click the Internet security zone icon, and then
> click Custom Level.
> In the Settings dialog box, scroll to the Miscellaneous section.
> Under Userdata persistence , select Enable.
> Click OK and when the security warning dialog box appears, click Yes.
>
> The above was already completed. And, the "change settings" option was
> greyed so I couldn't choose it.
>
> Sorry about this, if I'm not able to resolve it using this discussion I
> might get an IT trained person to look at it.
>
> Abby
> "MowGreen" wrote:
>
>
>>Abby,
>>
>>You posted no information as to the state of Automatic Updates nor BITS,
>>just the descriptions found in the Services console.
>>Check next to Startup type for both services and please post what
>>they're set to.
>>AU should be set to Automatic
>>BITS can be set to Manual or Automatic
>>
>>The log shows that Automatic Update's setting was changed to 4,
>>" Automatic (Recommended) ".
>>Don't confuse this with the AU service.
>>Automatic Update settings are available from the AU icon in Control Panel.
>>What did you change the setting from ?
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>abby wrote:
>>
>>
>>>Hi
>>>
>>>It seemed all ok until logging on to do a custom scan.
>>>Automatic Updates are set to:
>>>
>>>Enables the download and installation of Windows updates. If this service is
>>>disabled, this computer will not be able to use the Automatic Updates feature
>>>or the Windows Update Web site.
>>>
>>>And Backgroung Intelligence Transfer Service is set to:
>>>
>>>Transfers data between clients and servers in the background. If BITS is
>>>disabled, features such as Windows Update will not work correctly.
>>>
>>>the Log returned:
>>>
>>>0x00000000
>>>2009-05-11 12:53:09:906 1240 27c AU AU received handle event
>>>2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
>>>{75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
>>>12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
>>>2009-05-11 12:53:41:093 1240 898 Agent *************
>>>2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates
>>>[CallerId = AutomaticUpdates]
>>>2009-05-11 12:53:41:125 1240 898 Agent *********
>>>2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
>>>priority = No
>>>2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
>>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
>>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
>>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
>>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
>>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
>>>IsAssigned=1 and RebootRequired=1"
>>>2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
>>>{7971F918-A847-4430-9279-4A52D1EFE18D}
>>>2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
>>>2009-05-11 12:54:40:593 1240 898 Agent * Added update
>>>{2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
>>>2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories
>>>in search; evaluated appl. rules of 550 out of 1345 deployed entities
>>>2009-05-11 12:54:40:796 1240 898 Agent *********
>>>2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates
>>>[CallerId = AutomaticUpdates]
>>>2009-05-11 12:54:40:796 1240 898 Agent *************
>>>2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates
>>>[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
>>>2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
>>>2009-05-11 12:54:40:921 1240 cf4 AU #########
>>>2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
>>>[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
>>>2009-05-11 12:54:40:921 1240 cf4 AU #############
>>>2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
>>>2009-05-11 22:00:00
>>>2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options
>>>###########
>>>2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
>>>2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
>>>2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
>>>2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required
>>>= No
>>>2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
>>>preference)
>>>2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
>>>day at 13:00
>>>2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
>>>(User preference)
>>>2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
>>>Preference.
>>>2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
>>>2009-05-11 01:00:00
>>>2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options
>>>###########
>>>2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
>>>2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
>>>2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
>>>2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required
>>>= No
>>>2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
>>>preference)
>>>2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
>>>day at 13:00
>>>2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
>>>(User preference)
>>>2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
>>>Preference.
>>>2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
>>>2009-05-11 01:00:00
>>>2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
>>>scheduled install
>>>2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s)
>>>are still in progress.
>>>2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
>>>properties of call, error = 0x80070057
>>>2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
>>>2009-05-12 01:00:00
>>>
>>>Sorry to be a pain. Hope this is what I was supposed to do....
>>>
>>>Abby
>>>
>>>
>>>"Shenan Stanley" wrote:
>>>
>>>
>>>
>>>>abby wrote:
>>>>
>>>>
>>>>>Whenever I go to do a Windows Update for my Windows XP system,
>>>>>usually from the Control Panel or Security Centre I get the above
>>>>>error, telling me to enable userdata persistence on my computer.
>>>>>Userdata persistence IS enabled. I checked the settings.
>>>>>
>>>>>I did try to solve it myself using the other methods suggested, but
>>>>>some of the instructions did not look the same on my computer and
>>>>>it was very time consuming. I'm wondering if anyone knows a
>>>>>straightforward way to solve this problem. I have tried and tried
>>>>>on my own but like I said it's just too time consuming. There must
>>>>>be a simple answer - does anyone know what it is please?
>>>>
>>>>Simple is an opinion of the person doing the steps.
>>>>
>>>>http://update.microsoft.com/windowsu...cleid=20&ln=en
>>>>and/or
>>>>http://www.updatexp.com/0x800a0046.html
>>>>and/or
>>>>http://support.microsoft.com/kb/883821
>>>>
>>>>After that - you may want to further cleanup your update system (and
>>>>computer as a whole...)
>>>>
>>>>Download, install, run, update and perform a full scan (separately) with the
>>>>following two applications (freeware versions are the ones to use for this):
>>>>
>>>>SuperAntiSpyware
>>>>http://www.superantispyware.com/
>>>>
>>>>MalwareBytes
>>>>http://www.malwarebytes.com/
>>>>
>>>>After performing a full scan with one and then the other and removing
>>>>whatever they both find completely, you may uninstall these products,
>>>>if you wish.
>>>>
>>>>Reboot.
>>>>
>>>>Start button --> RUN and type in:
>>>> %SystemRoot%\system32\net stop wuauserv
>>>>--> Click OK.
>>>>
>>>>Start button --> RUN and type in:
>>>> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
>>>>--> Click OK.
>>>>
>>>>Start button --> RUN and type in:
>>>> %SystemRoot%\system32\net start wuauserv
>>>>--> Click OK.
>>>>
>>>>Download the latest version of the Windows Update agent from here (x86):
>>>>http://go.microsoft.com/fwlink/?LinkID=91237
>>>>.... and save it to the root of your C:\ drive. After saving it to the root
>>>>of the C:\ drive, do the following:
>>>>
>>>>Close all Internet Explorer windows and other applications.
>>>>
>>>>Start button --> RUN and type in:
>>>> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>>>>--> Click OK.
>>>>
>>>>(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
>>>>NEXT --> When it finishes installing, click on "Finish"...
>>>>
>>>>Reboot.
>>>>
>>>>Download/Install the latest Windows Installer (for your OS):
>>>>( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
>>>>http://www.microsoft.com/downloadS/d...displaylang=en
>>>>
>>>>Reboot.
>>>>
>>>>Log on as an user with administrative rights and open Internet Explorer and
>>>>visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
>>>>(Every time you are about to click on something while at these web pages -
>>>>first press and hold down the CTRL key while you click on it. You can
>>>>release the CTRL key after clicking each time.)
>>>>
>>>>Once the scan is done, select just _ONE_ of the high priority updates
>>>>(deselect any others) and install it.
>>>>
>>>>Reboot again.
>>>>
>>>>If it did work - try the web page again - selecting no more than 3-5 at a
>>>>time.
>>>>
>>>>The Optional Software updates are generally safe - although I recommend
>>>>against the "Windows Search" one amd any of the "Office Live" ones for
>>>>now. I would completely avoid the Optional Hardware updates.
>>>>
>>>>Come back - let us know if that worked.
>>>>.... Really - come back and let everyone know if that worked.
>>>>
>>>>
>>>>** If it seemed to have failed, do this: **
>>>>
>>>>Check the status of these two services:
>>>>- Automatic Updates
>>>>- Background Intelligent Transfer Service
>>>>
>>>>Click Start, click Run, type services.msc, and then click OK. In the list of
>>>>services, find those two, right click on them one at a time and choose
>>>>properties. In the Startup type list, what is each of them set to?
>>>>
>>>>Report that here.
>>>>
>>>>Then:
>>>>
>>>>Click Start, and then click Run.
>>>>In the Open box, type: %windir%\windowsupdate.log
>>>>and then click OK.
>>>>
>>>>Scroll down towards the bottom for the latest entries to locate any error
>>>>code(s) or explanation as to why the page cannot be displayed.
>>>>
>>>>You can copy/paste the last 50 or so lines here...
>>>>
>>>>How to read the Windowsupdate.log file:
>>>>http://support.microsoft.com/kb/902093
>>>>
>>>>--
>>>>Shenan Stanley
>>>> MS-MVP
>>>>--
>>>>How To Ask Questions The Smart Way
>>>>http://www.catb.org/~esr/faqs/smart-questions.html
>>>>
>>>>
>>>>

>>

Reply With Quote
  #9 (permalink)  
Old 05-12-2009
abby
 

Posts: n/a
Re: Error 0x800A0046
Hi MowGreen,

I did what you suggested, and although not entirely successful I think I
know what the issues are, so your post was helpful in that way. When I did
the "clean boot" and was in the system configuration screen, I pressed ok of
course and got this message with a big red cross saying "Access is denied to
some settings. Please allow administrative rights to change some settings."
(or words to that effect). I am logged on with an administrator user
account, although my account is password protected and it is the only account
on the computer. I have it protected as a student so others cannot steel my
work. I'm wondering if there is a third party driver somewhere, and if you
think so, how to eliminate it? My thoughts were to set up another user
account as an adminstrator account, without a password and try and do the
clean boot again and see if that works. Do you think that will solve the
administrator account issue?

Secondly, the Fix It tool came up and said that some windows installer
programmes did not exist, and it needed those to run. So it failed, but at
least I have more of an idea of the problem to tell you.

Abby

So that was my dramas, hopefully we can work out exactly what the problem is
now.



"MowGreen" wrote:

> Suggest you run this tool with the system connected to the net to
>
> > - Install the latest Windows Update client
> > - Clear out the BITS queue
> > - Register dependent DLLs
> > - Clean up the SoftwareDistribution download folder
> > - Rename the CATROOT2 folder under system32
> > - Winsock Catalog Reset
> > - Reset service permissions

>
>
> http://cid-b8f6c7d37a929ca8.skydrive...dowsUpdate.msi
> You can download the tool by clicking the folded page at the top left or
> this URL:
> http://cqrbrw.blu.livefilestore.com/...e.msi?download
>
>
> If you choose to do so, suggest you Clean boot prior to running it:
> http://support.microsoft.com/kb/310353
>
> Ensure the native XP firewall is enabled prior to running
> ResetWindowsUpdate.msi as their is no 3rd party firewall running when XP
> is in a Clean boot state.
> Restart afterwards and see if the system can update now.
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> abby wrote:
>
> > Hi
> >
> > The settings for AU and BITS are set to "Automatic". As for the AU settings
> > being changed I have had a look in the control panel under "Security Centre"
> > and clicked on the "AU" icon, which allows me to set the date and time for
> > AU's. I'm not sure quite what they were changed from, and they are currently
> > set on "Automatic (recommended). As far as I know I have always had them set
> > on automatic. However, I do know that I did change the time of the automatic
> > updates from a morning time to 1 pm in the afternoon.
> >
> > I believe the problem, judging from other Microsoft info, is to do with my
> > user account and the way it logs off and on. That was the message I got from
> > the info about the problem when I first looked into it; however I tried to do
> > everything and some of the instructions are a bit outdated - for e.g. there
> > was no such menu as "Local Users and Groups" under "Computer Management" in
> > Aminstrative Tools, neither was there a "Local Security Policy" option. I
> > got those details from the instructions on the Microsoft update website when
> > I first got the error message. I did notice that the instructions were last
> > updated was 2005. For your info, here is a copy of the error message:
> >
> >
> > [Error number: 0x800A0046]
> > Please change your Internet Explorer security settings
> > To save changes to your settings for this website, you need to enable
> > userdata persistence for Internet Explorer. Complete the steps below, and
> > then click Change settings to the left and try saving your changes again.
> > In Internet Explorer, on the Tools menu, click Internet Options.
> > Click the Security tab, click the Internet security zone icon, and then
> > click Custom Level.
> > In the Settings dialog box, scroll to the Miscellaneous section.
> > Under Userdata persistence , select Enable.
> > Click OK and when the security warning dialog box appears, click Yes.
> >
> > The above was already completed. And, the "change settings" option was
> > greyed so I couldn't choose it.
> >
> > Sorry about this, if I'm not able to resolve it using this discussion I
> > might get an IT trained person to look at it.
> >
> > Abby
> > "MowGreen" wrote:
> >
> >
> >>Abby,
> >>
> >>You posted no information as to the state of Automatic Updates nor BITS,
> >>just the descriptions found in the Services console.
> >>Check next to Startup type for both services and please post what
> >>they're set to.
> >>AU should be set to Automatic
> >>BITS can be set to Manual or Automatic
> >>
> >>The log shows that Automatic Update's setting was changed to 4,
> >>" Automatic (Recommended) ".
> >>Don't confuse this with the AU service.
> >>Automatic Update settings are available from the AU icon in Control Panel.
> >>What did you change the setting from ?
> >>
> >>MowGreen
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>abby wrote:
> >>
> >>
> >>>Hi
> >>>
> >>>It seemed all ok until logging on to do a custom scan.
> >>>Automatic Updates are set to:
> >>>
> >>>Enables the download and installation of Windows updates. If this service is
> >>>disabled, this computer will not be able to use the Automatic Updates feature
> >>>or the Windows Update Web site.
> >>>
> >>>And Backgroung Intelligence Transfer Service is set to:
> >>>
> >>>Transfers data between clients and servers in the background. If BITS is
> >>>disabled, features such as Windows Update will not work correctly.
> >>>
> >>>the Log returned:
> >>>
> >>>0x00000000
> >>>2009-05-11 12:53:09:906 1240 27c AU AU received handle event
> >>>2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
> >>>{75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
> >>>12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
> >>>2009-05-11 12:53:41:093 1240 898 Agent *************
> >>>2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates
> >>>[CallerId = AutomaticUpdates]
> >>>2009-05-11 12:53:41:125 1240 898 Agent *********
> >>>2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
> >>>priority = No
> >>>2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
> >>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> >>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> >>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> >>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> >>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> >>>IsAssigned=1 and RebootRequired=1"
> >>>2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
> >>>{7971F918-A847-4430-9279-4A52D1EFE18D}
> >>>2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
> >>>2009-05-11 12:54:40:593 1240 898 Agent * Added update
> >>>{2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
> >>>2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories
> >>>in search; evaluated appl. rules of 550 out of 1345 deployed entities
> >>>2009-05-11 12:54:40:796 1240 898 Agent *********
> >>>2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates
> >>>[CallerId = AutomaticUpdates]
> >>>2009-05-11 12:54:40:796 1240 898 Agent *************
> >>>2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates
> >>>[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> >>>2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
> >>>2009-05-11 12:54:40:921 1240 cf4 AU #########
> >>>2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
> >>>[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
> >>>2009-05-11 12:54:40:921 1240 cf4 AU #############
> >>>2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
> >>>2009-05-11 22:00:00
> >>>2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options
> >>>###########
> >>>2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
> >>>2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
> >>>2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
> >>>2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required
> >>>= No
> >>>2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
> >>>preference)
> >>>2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
> >>>day at 13:00
> >>>2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
> >>>(User preference)
> >>>2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
> >>>Preference.
> >>>2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
> >>>2009-05-11 01:00:00
> >>>2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options
> >>>###########
> >>>2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
> >>>2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
> >>>2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
> >>>2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required
> >>>= No
> >>>2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
> >>>preference)
> >>>2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
> >>>day at 13:00
> >>>2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
> >>>(User preference)
> >>>2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
> >>>Preference.
> >>>2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
> >>>2009-05-11 01:00:00
> >>>2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
> >>>scheduled install
> >>>2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s)
> >>>are still in progress.
> >>>2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
> >>>properties of call, error = 0x80070057
> >>>2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
> >>>2009-05-12 01:00:00
> >>>
> >>>Sorry to be a pain. Hope this is what I was supposed to do....
> >>>
> >>>Abby
> >>>
> >>>
> >>>"Shenan Stanley" wrote:
> >>>
> >>>
> >>>
> >>>>abby wrote:
> >>>>
> >>>>
> >>>>>Whenever I go to do a Windows Update for my Windows XP system,
> >>>>>usually from the Control Panel or Security Centre I get the above
> >>>>>error, telling me to enable userdata persistence on my computer.
> >>>>>Userdata persistence IS enabled. I checked the settings.
> >>>>>
> >>>>>I did try to solve it myself using the other methods suggested, but
> >>>>>some of the instructions did not look the same on my computer and
> >>>>>it was very time consuming. I'm wondering if anyone knows a
> >>>>>straightforward way to solve this problem. I have tried and tried
> >>>>>on my own but like I said it's just too time consuming. There must
> >>>>>be a simple answer - does anyone know what it is please?
> >>>>
> >>>>Simple is an opinion of the person doing the steps.
> >>>>
> >>>>http://update.microsoft.com/windowsu...cleid=20&ln=en
> >>>>and/or
> >>>>http://www.updatexp.com/0x800a0046.html
> >>>>and/or
> >>>>http://support.microsoft.com/kb/883821
> >>>>
> >>>>After that - you may want to further cleanup your update system (and
> >>>>computer as a whole...)
> >>>>
> >>>>Download, install, run, update and perform a full scan (separately) with the
> >>>>following two applications (freeware versions are the ones to use for this):
> >>>>
> >>>>SuperAntiSpyware
> >>>>http://www.superantispyware.com/
> >>>>
> >>>>MalwareBytes
> >>>>http://www.malwarebytes.com/
> >>>>
> >>>>After performing a full scan with one and then the other and removing
> >>>>whatever they both find completely, you may uninstall these products,
> >>>>if you wish.
> >>>>
> >>>>Reboot.
> >>>>
> >>>>Start button --> RUN and type in:
> >>>> %SystemRoot%\system32\net stop wuauserv
> >>>>--> Click OK.
> >>>>
> >>>>Start button --> RUN and type in:
> >>>> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> >>>>--> Click OK.
> >>>>
> >>>>Start button --> RUN and type in:
> >>>> %SystemRoot%\system32\net start wuauserv
> >>>>--> Click OK.
> >>>>
> >>>>Download the latest version of the Windows Update agent from here (x86):
> >>>>http://go.microsoft.com/fwlink/?LinkID=91237
> >>>>.... and save it to the root of your C:\ drive. After saving it to the root
> >>>>of the C:\ drive, do the following:
> >>>>
> >>>>Close all Internet Explorer windows and other applications.
> >>>>
> >>>>Start button --> RUN and type in:
> >>>> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> >>>>--> Click OK.
> >>>>
> >>>>(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> >>>>NEXT --> When it finishes installing, click on "Finish"...
> >>>>
> >>>>Reboot.
> >>>>
> >>>>Download/Install the latest Windows Installer (for your OS):
> >>>>( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> >>>>http://www.microsoft.com/downloadS/d...displaylang=en
> >>>>
> >>>>Reboot.
> >>>>
> >>>>Log on as an user with administrative rights and open Internet Explorer and
> >>>>visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> >>>>(Every time you are about to click on something while at these web pages -
> >>>>first press and hold down the CTRL key while you click on it. You can
> >>>>release the CTRL key after clicking each time.)
> >>>>
> >>>>Once the scan is done, select just _ONE_ of the high priority updates
> >>>>(deselect any others) and install it.
> >>>>
> >>>>Reboot again.
> >>>>
> >>>>If it did work - try the web page again - selecting no more than 3-5 at a
> >>>>time.
> >>>>
> >>>>The Optional Software updates are generally safe - although I recommend

Reply With Quote
  #10 (permalink)  
Old 05-14-2009
MowGreen
 

Posts: n/a
Re: Error 0x800A0046
>> In the Settings dialog box, scroll to the Miscellaneous section.
>> Under Userdata persistence , select Enable.
>> Click OK and when the security warning dialog box appears, click Yes.
>>
>> The above was already completed. And, the "change settings" option was
>> greyed so I couldn't choose it.


What is the installed antivirus/security suite/anti-malware software ?
Some *thing* is guarding against changes in Internet Options by making
changes to the system's Default Permissions.

> When I did the "clean boot" and was in the system configuration screen, I pressed ok of
> course and got this message with a big red cross saying "Access is denied to
> some settings.


The changes made in the System Configuration Utility are done *prior* to
a Clean Boot. I'm not following you here, Abby. If the system was
already Clean booted, the only reason you'd be making changes in the
Utility is to reset the system to boot normally.

*Specifically*, which page of the System Configuration Utility were you
on and what change was made when the message appeared ?
A 3rd party driver, especially one installed with an HP printer, can be
the source of an Access Denied message.

Did you click OK to the message and then choose the Restart button ?


If this is XP Home Edition, you can access the Administrator account by
booting the system to Safe Mode. That should disable 3rd party drivers
and enable you to make the needed changes in the Sys Config Utility
without receiving the error.

>> Secondly, the Fix It tool came up and said that some windows installer
>> programmes did not exist, and it needed those to run.


Are you referring to the Guided Help here:
http://support.microsoft.com/kb/310353
or to the running of ResetWindowsUpdate.msi ?

If it's the latter, I can contact the tool's author and find out what
the message is referring to.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



abby wrote:

> Hi MowGreen,
>
> I did what you suggested, and although not entirely successful I think I
> know what the issues are, so your post was helpful in that way. When I did
> the "clean boot" and was in the system configuration screen, I pressed ok of
> course and got this message with a big red cross saying "Access is denied to
> some settings. Please allow administrative rights to change some settings."
> (or words to that effect). I am logged on with an administrator user
> account, although my account is password protected and it is the only account
> on the computer. I have it protected as a student so others cannot steel my
> work. I'm wondering if there is a third party driver somewhere, and if you
> think so, how to eliminate it? My thoughts were to set up another user
> account as an adminstrator account, without a password and try and do the
> clean boot again and see if that works. Do you think that will solve the
> administrator account issue?
>
> Secondly, the Fix It tool came up and said that some windows installer
> programmes did not exist, and it needed those to run. So it failed, but at
> least I have more of an idea of the problem to tell you.
>
> Abby
>
> So that was my dramas, hopefully we can work out exactly what the problem is
> now.
>
>
>
> "MowGreen" wrote:
>
>
>>Suggest you run this tool with the system connected to the net to
>>
>> > - Install the latest Windows Update client
>> > - Clear out the BITS queue
>> > - Register dependent DLLs
>> > - Clean up the SoftwareDistribution download folder
>> > - Rename the CATROOT2 folder under system32
>> > - Winsock Catalog Reset
>> > - Reset service permissions

>>
>>
>>http://cid-b8f6c7d37a929ca8.skydrive...dowsUpdate.msi
>>You can download the tool by clicking the folded page at the top left or
>>this URL:
>>http://cqrbrw.blu.livefilestore.com/...e.msi?download
>>
>>
>>If you choose to do so, suggest you Clean boot prior to running it:
>>http://support.microsoft.com/kb/310353
>>
>>Ensure the native XP firewall is enabled prior to running
>>ResetWindowsUpdate.msi as their is no 3rd party firewall running when XP
>>is in a Clean boot state.
>>Restart afterwards and see if the system can update now.
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>abby wrote:
>>
>>
>>>Hi
>>>
>>>The settings for AU and BITS are set to "Automatic". As for the AU settings
>>>being changed I have had a look in the control panel under "Security Centre"
>>>and clicked on the "AU" icon, which allows me to set the date and time for
>>>AU's. I'm not sure quite what they were changed from, and they are currently
>>>set on "Automatic (recommended). As far as I know I have always had them set
>>>on automatic. However, I do know that I did change the time of the automatic
>>>updates from a morning time to 1 pm in the afternoon.
>>>
>>>I believe the problem, judging from other Microsoft info, is to do with my
>>>user account and the way it logs off and on. That was the message I got from
>>>the info about the problem when I first looked into it; however I tried to do
>>>everything and some of the instructions are a bit outdated - for e.g. there
>>>was no such menu as "Local Users and Groups" under "Computer Management" in
>>>Aminstrative Tools, neither was there a "Local Security Policy" option. I
>>>got those details from the instructions on the Microsoft update website when
>>>I first got the error message. I did notice that the instructions were last
>>>updated was 2005. For your info, here is a copy of the error message:
>>>
>>>
>>>[Error number: 0x800A0046]
>>> Please change your Internet Explorer security settings
>>>To save changes to your settings for this website, you need to enable
>>>userdata persistence for Internet Explorer. Complete the steps below, and
>>>then click Change settings to the left and try saving your changes again.
>>>In Internet Explorer, on the Tools menu, click Internet Options.
>>>Click the Security tab, click the Internet security zone icon, and then
>>>click Custom Level.
>>>In the Settings dialog box, scroll to the Miscellaneous section.
>>>Under Userdata persistence , select Enable.
>>>Click OK and when the security warning dialog box appears, click Yes.
>>>
>>>The above was already completed. And, the "change settings" option was
>>>greyed so I couldn't choose it.
>>>
>>>Sorry about this, if I'm not able to resolve it using this discussion I
>>>might get an IT trained person to look at it.
>>>
>>>Abby
>>>"MowGreen" wrote:
>>>
>>>
>>>
>>>>Abby,
>>>>
>>>>You posted no information as to the state of Automatic Updates nor BITS,
>>>>just the descriptions found in the Services console.
>>>>Check next to Startup type for both services and please post what
>>>>they're set to.
>>>>AU should be set to Automatic
>>>>BITS can be set to Manual or Automatic
>>>>
>>>>The log shows that Automatic Update's setting was changed to 4,
>>>>" Automatic (Recommended) ".
>>>>Don't confuse this with the AU service.
>>>>Automatic Update settings are available from the AU icon in Control Panel.
>>>>What did you change the setting from ?
>>>>
>>>>MowGreen
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>abby wrote:
>>>>
>>>>
>>>>
>>>>>Hi
>>>>>
>>>>>It seemed all ok until logging on to do a custom scan.
>>>>>Automatic Updates are set to:
>>>>>
>>>>>Enables the download and installation of Windows updates. If this service is
>>>>>disabled, this computer will not be able to use the Automatic Updates feature
>>>>>or the Windows Update Web site.
>>>>>
>>>>>And Backgroung Intelligence Transfer Service is set to:
>>>>>
>>>>>Transfers data between clients and servers in the background. If BITS is
>>>>>disabled, features such as Windows Update will not work correctly.
>>>>>
>>>>>the Log returned:
>>>>>
>>>>>0x00000000
>>>>>2009-05-11 12:53:09:906 1240 27c AU AU received handle event
>>>>>2009-05-11 12:53:41:062 1240 898 Report REPORT EVENT:
>>>>>{75813D6D-BA5F-4BF7-A86E-E067999EBEAF} 2009-05-11
>>>>>12:52:45:265+1200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
>>>>>2009-05-11 12:53:41:093 1240 898 Agent *************
>>>>>2009-05-11 12:53:41:093 1240 898 Agent ** START ** Agent: Finding updates
>>>>>[CallerId = AutomaticUpdates]
>>>>>2009-05-11 12:53:41:125 1240 898 Agent *********
>>>>>2009-05-11 12:53:41:125 1240 898 Agent * Online = No; Ignore download
>>>>>priority = No
>>>>>2009-05-11 12:53:41:125 1240 898 Agent * Criteria = "IsHidden=0 and
>>>>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
>>>>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
>>>>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
>>>>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
>>>>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
>>>>>IsAssigned=1 and RebootRequired=1"
>>>>>2009-05-11 12:53:41:125 1240 898 Agent * ServiceID =
>>>>>{7971F918-A847-4430-9279-4A52D1EFE18D}
>>>>>2009-05-11 12:53:41:125 1240 898 Agent * Search Scope = {Machine}
>>>>>2009-05-11 12:54:40:593 1240 898 Agent * Added update
>>>>>{2470E441-42FA-4397-B6AE-9E5498F47962}.100 to search result
>>>>>2009-05-11 12:54:40:593 1240 898 Agent * Found 1 updates and 35 categories
>>>>>in search; evaluated appl. rules of 550 out of 1345 deployed entities
>>>>>2009-05-11 12:54:40:796 1240 898 Agent *********
>>>>>2009-05-11 12:54:40:796 1240 898 Agent ** END ** Agent: Finding updates
>>>>>[CallerId = AutomaticUpdates]
>>>>>2009-05-11 12:54:40:796 1240 898 Agent *************
>>>>>2009-05-11 12:54:40:890 1240 cf4 AU >>## RESUMED ## AU: Search for updates
>>>>>[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
>>>>>2009-05-11 12:54:40:890 1240 cf4 AU # 1 updates detected
>>>>>2009-05-11 12:54:40:921 1240 cf4 AU #########
>>>>>2009-05-11 12:54:40:921 1240 cf4 AU ## END ## AU: Search for updates
>>>>>[CallId = {AF17751C-6191-4527-85AE-C5434710FE48}]
>>>>>2009-05-11 12:54:40:921 1240 cf4 AU #############
>>>>>2009-05-11 12:54:41:171 1240 cf4 AU Setting AU scheduled install time to
>>>>>2009-05-11 22:00:00
>>>>>2009-05-11 12:58:10:546 1240 45c AU ########### AU: Setting new AU options
>>>>>###########
>>>>>2009-05-11 12:58:10:578 1240 45c AU Setting AU Approval Type to 4
>>>>>2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Day to 0
>>>>>2009-05-11 12:58:10:578 1240 45c AU Setting Install Schedule Time to 13
>>>>>2009-05-11 12:58:10:578 1240 45c AU # Policy changed, AU refresh required
>>>>>= No
>>>>>2009-05-11 12:58:10:578 1240 45c AU # Approval type: Scheduled (User
>>>>>preference)
>>>>>2009-05-11 12:58:10:578 1240 45c AU # Scheduled install day/time: Every
>>>>>day at 13:00
>>>>>2009-05-11 12:58:10:578 1240 45c AU # Auto-install minor updates: Yes
>>>>>(User preference)
>>>>>2009-05-11 12:58:10:578 1240 45c AU AU settings changed through User
>>>>>Preference.
>>>>>2009-05-11 12:58:10:578 1240 45c AU Setting AU scheduled install time to
>>>>>2009-05-11 01:00:00
>>>>>2009-05-11 12:58:11:437 1240 814 AU ########### AU: Setting new AU options
>>>>>###########
>>>>>2009-05-11 12:58:11:437 1240 814 AU Setting AU Approval Type to 4
>>>>>2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Day to 0
>>>>>2009-05-11 12:58:11:437 1240 814 AU Setting Install Schedule Time to 13
>>>>>2009-05-11 12:58:11:437 1240 814 AU # Policy changed, AU refresh required
>>>>>= No
>>>>>2009-05-11 12:58:11:437 1240 814 AU # Approval type: Scheduled (User
>>>>>preference)
>>>>>2009-05-11 12:58:11:437 1240 814 AU # Scheduled install day/time: Every
>>>>>day at 13:00
>>>>>2009-05-11 12:58:11:437 1240 814 AU # Auto-install minor updates: Yes
>>>>>(User preference)
>>>>>2009-05-11 12:58:11:437 1240 814 AU AU settings changed through User
>>>>>Preference.
>>>>>2009-05-11 12:58:11:437 1240 814 AU Setting AU scheduled install time to
>>>>>2009-05-11 01:00:00
>>>>>2009-05-11 13:00:10:000 1240 27c AU Forced install timer expired for
>>>>>scheduled install
>>>>>2009-05-11 13:00:10:015 1240 27c AU UpdateDownloadProperties: 1 download(s)
>>>>>are still in progress.
>>>>>2009-05-11 13:00:10:031 1240 27c AU WARNING: Failed to change download
>>>>>properties of call, error = 0x80070057
>>>>>2009-05-11 13:00:10:031 1240 27c AU Setting AU scheduled install time to
>>>>>2009-05-12 01:00:00
>>>>>
>>>>>Sorry to be a pain. Hope this is what I was supposed to do....
>>>>>
>>>>>Abby
>>>>>
>>>>>
>>>>>"Shenan Stanley" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>abby wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Whenever I go to do a Windows Update for my Windows XP system,
>>>>>>>usually from the Control Panel or Security Centre I get the above
>>>>>>>error, telling me to enable userdata persistence on my computer.
>>>>>>>Userdata persistence IS enabled. I checked the settings.
>>>>>>>
>>>>>>>I did try to solve it myself using the other methods suggested, but
>>>>>>>some of the instructions did not look the same on my computer and
>>>>>>>it was very time consuming. I'm wondering if anyone knows a
>>>>>>>straightforward way to solve this problem. I have tried and tried
>>>>>>>on my own but like I said it's just too time consuming. There must
>>>>>>>be a simple answer - does anyone know what it is please?
>>>>>>
>>>>>>Simple is an opinion of the person doing the steps.
>>>>>>
>>>>>>http://update.microsoft.com/windowsu...cleid=20&ln=en
>>>>>>and/or
>>>>>>http://www.updatexp.com/0x800a0046.html
>>>>>>and/or
>>>>>>http://support.microsoft.com/kb/883821
>>>>>>
>>>>>>After that - you may want to further cleanup your update system (and
>>>>>>computer as a whole...)
>>>>>>
>>>>>>Download, install, run, update and perform a full scan (separately) with the
>>>>>>following two applications (freeware versions are the ones to use for this):
>>>>>>
>>>>>>SuperAntiSpyware
>>>>>>http://www.superantispyware.com/
>>>>>>
>>>>>>MalwareBytes
>>>>>>http://www.malwarebytes.com/
>>>>>>
>>>>>>After performing a full scan with one and then the other and removing
>>>>>>whatever they both find completely, you may uninstall these products,
>>>>>>if you wish.
>>>>>>
>>>>>>Reboot.
>>>>>>
>>>>>>Start button --> RUN and type in:
>>>>>> %SystemRoot%\system32\net stop wuauserv
>>>>>>--> Click OK.
>>>>>>
>>>>>>Start button --> RUN and type in:
>>>>>> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
>>>>>>--> Click OK.
>>>>>>
>>>>>>Start button --> RUN and type in:
>>>>>> %SystemRoot%\system32\net start wuauserv
>>>>>>--> Click OK.
>>>>>>
>>>>>>Download the latest version of the Windows Update agent from here (x86):
>>>>>>http://go.microsoft.com/fwlink/?LinkID=91237
>>>>>>.... and save it to the root of your C:\ drive. After saving it to the root
>>>>>>of the C:\ drive, do the following:
>>>>>>
>>>>>>Close all Internet Explorer windows and other applications.
>>>>>>
>>>>>>Start button --> RUN and type in:
>>>>>> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>>>>>>--> Click OK.
>>>>>>
>>>>>>(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
>>>>>>NEXT --> When it finishes installing, click on "Finish"...
>>>>>>
>>>>>>Reboot.
>>>>>>
>>>>>>Download/Install the latest Windows Installer (for your OS):
>>>>>>( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
>>>>>>http://www.microsoft.com/downloadS/d...displaylang=en
>>>>>>
>>>>>>Reboot.
>>>>>>
>>>>>>Log on as an user with administrative rights and open Internet Explorer and
>>>>>>visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
>>>>>>(Every time you are about to click on something while at these web pages -
>>>>>>first press and hold down the CTRL key while you click on it. You can
>>>>>>release the CTRL key after clicking each time.)
>>>>>>
>>>>>>Once the scan is done, select just _ONE_ of the high priority updates
>>>>>>(deselect any others) and install it.
>>>>>>
>>>>>>Reboot again.
>>>>>>
>>>>>>If it did work - try the web page again - selecting no more than 3-5 at a
>>>>>>time.
>>>>>>
>>>>>>The Optional Software updates are generally safe - although I recommend

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