[To keep track of things, it helps immensely if you quote all of the
previous message(s) in your replies to the newsgroup. Thank you.]
What Shane said (all of it).
Start a free Windows Update support incident request:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
Support for Windows Update:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> Hi Guys & Girls
> My other laptop has just done an auto update (not sure what it was), but
> it won't restart. The XP logo with the blue animated bar comes up, sits
> there for a bit then it restarts.
> It then keeps doing an never starts.
> Has any one got any ideas how I can get it to restart with out losing any
> data on the drive. Its important that I don't lose the data.