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Adobe Help Center blocked since Windows Updates

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  #1 (permalink)  
Old 05-09-2009
SCSharon
 

Posts: n/a
Adobe Help Center blocked since Windows Updates
Have Windows Media Center (XP Pro SP3). Installed on April 21, 2009 were the
updates: KB959426, KB961373, KB963027, KB890830, KB956572, KB952004,
KB960803, KB923561. Yesterday, for the first time since before the updates
were installed, I needed to call up the Adobe Help Center for Photoshop help.
The Adobe Help Center button shows up in the Status Bar but will not open.
I went to Adobe Communities and was told to remove and reinstall the Help
Center, which I did, but this did not help. I have used the Help Center many
times before without a problem. It seems like it wants to come up but is
blocked. Please help if you can because it does not seem to be an Adobe
problem.
--
Thank you for any help.
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  #2 (permalink)  
Old 05-09-2009
Shenan Stanley
 

Posts: n/a
Re: Adobe Help Center blocked since Windows Updates
SCSharon wrote:
> Have Windows Media Center (XP Pro SP3). Installed on April 21,
> 2009 were the updates: KB959426, KB961373, KB963027, KB890830,
> KB956572, KB952004, KB960803, KB923561. Yesterday, for the first
> time since before the updates were installed, I needed to call up
> the Adobe Help Center for Photoshop help. The Adobe Help Center
> button shows up in the Status Bar but will not open.
> I went to Adobe Communities and was told to remove and reinstall
> the Help Center, which I did, but this did not help. I have used
> the Help Center many times before without a problem. It seems like
> it wants to come up but is blocked. Please help if you can because
> it does not seem to be an Adobe problem.


.... except that it is only the Adobe Help Center that has the issue ...

What - other than uninstalling/installing fresh - did Adobe have to suggest
you do?
What version of Photoshop? (Is that the problem with Adobe helping you
further - support?)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #3 (permalink)  
Old 05-10-2009
SCSharon
 

Posts: n/a
Re: Adobe Help Center blocked since Windows Updates


Thank you for responding to my question. I have Adobe Photoshop CS2 version
9.0.2. I did post that information in my question to the adobe forum. I
don't know if the Adobe Help Center is the only issue. It's the only one I
have noted.

Adobe has given only the one suggestion and marked my question 'unanswered'.
I tried the Windows Update forum because of the timing of the problem. I
will persevere with the Adobe forum.

I have search Google and used the Search query on this site with no
solutions. I have read the article on how to ask questions the smart way.

SCSharon



--
Thank you for any help.


"Shenan Stanley" wrote:

> SCSharon wrote:
> > Have Windows Media Center (XP Pro SP3). Installed on April 21,
> > 2009 were the updates: KB959426, KB961373, KB963027, KB890830,
> > KB956572, KB952004, KB960803, KB923561. Yesterday, for the first
> > time since before the updates were installed, I needed to call up
> > the Adobe Help Center for Photoshop help. The Adobe Help Center
> > button shows up in the Status Bar but will not open.
> > I went to Adobe Communities and was told to remove and reinstall
> > the Help Center, which I did, but this did not help. I have used
> > the Help Center many times before without a problem. It seems like
> > it wants to come up but is blocked. Please help if you can because
> > it does not seem to be an Adobe problem.

-----------------
>
> .... except that it is only the Adobe Help Center that has the issue ...
>
> What - other than uninstalling/installing fresh - did Adobe have to suggest
> you do?
> What version of Photoshop? (Is that the problem with Adobe helping you
> further - support?)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

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  #4 (permalink)  
Old 05-24-2009
SCSharon
 

Posts: n/a
Re: Adobe Help Center blocked since Windows Updates

If anyone else has read this question and needs the answer, I finally found
the solution. It is at TechNote 331717 at
http://kb2.adobe.com/cps/331/331717.html.

The problem also occurs with Microsoft Word and Microsoft Excel and is
discussed in the Microsoft document 264299 at http://support.microsoft.com.

SCSharon
"SCSharon" wrote:

>
>
> Thank you for responding to my question. I have Adobe Photoshop CS2 version
> 9.0.2. I did post that information in my question to the adobe forum. I
> don't know if the Adobe Help Center is the only issue. It's the only one I
> have noted.
>
> Adobe has given only the one suggestion and marked my question 'unanswered'.
> I tried the Windows Update forum because of the timing of the problem. I
> will persevere with the Adobe forum.
>
> I have search Google and used the Search query on this site with no
> solutions. I have read the article on how to ask questions the smart way.
>
> SCSharon
>
>
>
> --
> Thank you for any help.
>
>
> "Shenan Stanley" wrote:
>
> > SCSharon wrote:
> > > Have Windows Media Center (XP Pro SP3). Installed on April 21,
> > > 2009 were the updates: KB959426, KB961373, KB963027, KB890830,
> > > KB956572, KB952004, KB960803, KB923561. Yesterday, for the first
> > > time since before the updates were installed, I needed to call up
> > > the Adobe Help Center for Photoshop help. The Adobe Help Center
> > > button shows up in the Status Bar but will not open.
> > > I went to Adobe Communities and was told to remove and reinstall
> > > the Help Center, which I did, but this did not help. I have used
> > > the Help Center many times before without a problem. It seems like
> > > it wants to come up but is blocked. Please help if you can because
> > > it does not seem to be an Adobe problem.

> -----------------

SCSharon

> > .... except that it is only the Adobe Help Center that has the issue ...
> >
> > What - other than uninstalling/installing fresh - did Adobe have to suggest
> > you do?
> > What version of Photoshop? (Is that the problem with Adobe helping you
> > further - support?)
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

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