Please state your full Windows version (e.g., WinXP SP3; Vista SP2) when
posting to this newsgroup.
Assuming you're referring to Office 2007 SP2...
You receive an error message when you try to install the 2007 Microsoft
Office suite service packs
You receive an error message when you try to apply any of the 2007 Office
Service Pack 1 [or2] packages on a computer that is running Windows XP
Service Pack 2
How to investigate and resolve update installation failures for the 2007
Office system or for Windows SharePoint Services 3.0
TIP: Insert your Office 2007 CD into the appropriate drive-bay prior to
installing these updates.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Dear everyone,
> the remove update KB967642 was downloaded completely with the SP2 but
> the computer wasnot able to instal it
> i tried to instal manually but stil giving me failure
> every time i turn off the pc still asking me to log off after
> installing or not and also didnt install it
> i tried to remove the update to e instal it again but i couldnt
> remove, or actually idont know how to do it ???
> can you please help how to solve this problem because SP2 is not
> installed also (failure)