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Update failure

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 05-04-2009
Mara
 

Posts: n/a
Update failure
Whenever I want to install recent downloads, I get a failed notice. There's a
'problem with my computer'. However, it doesn't state what the problem is or
how to solve it. Nor is there a code I can use to find the problem.
Help!
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  #2 (permalink)  
Old 05-04-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Update failure
Please state your full Windows version (e.g., WinXP SP3; Vista SP2) when
posting to this newsgroup.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

==============
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
============
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mara wrote:
> Whenever I want to install recent downloads, I get a failed notice.
> There's
> a 'problem with my computer'. However, it doesn't state what the problem
> is
> or how to solve it. Nor is there a code I can use to find the problem.
> Help!


Reply With Quote
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