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Error Code 80073712 on 11 updates, including IE8 and .NET 3.5

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 05-03-2009
MadCowMark
 

Posts: n/a
Error Code 80073712 on 11 updates, including IE8 and .NET 3.5
Hello, I'm running Vista Home Premium x64 SP1 with Nod32 Antivirus.

After having many problems, I have reformatted and reinstalled Vista SP1 on
the
computer I built for the 3rd time (including the original build). I flashed
the latest BIOS
and reformatted the HD then installed it.

Previously, (and one of the reasons I reformatted yesterday) Vista was
very unstable, and I managed to keep it together until my sound went out
completely, and I could not bring it back with driver updates or anything
else. Further, I was unable to restore due to the Shadow Memory being
unavailable. Prior to that, I had numerous shutdowns, blue screens, and
windows "unable to start correctly". Update intallation was hit or miss,
but then (as now) I was unable to install .NET 3.5 for Vista x64.

As of now, I am unable to install:
IE8 for x64 systems
..NET Framework 3.5 service Pack 1 and .NET Framework 3.5 family update
(KB951847)x64
Security Update for Windows Vista for x64-based systems (KB952069)
Security Update for Windows Vista for x64-based systems (KB953733)
Security Update for Windows Vista for x64-based systems (KB954154)
Security Update for Windows Vista for x64-based systems (KB954459)
Security Update for Windows Vista for x64-based systems (KB955069)
Security Update for Windows Vista for x64-based systems (KB956572)
Security Update for Windows Vista for x64-based systems (KB958644)
Update for Windows Vista for x64-based Systems (KB952709)
Update for Windows Vista for x64-based Systems (KB955302)

I have tried the stand alone installer for each update individually as
suggested in other threads, and they
all fail as well. I tried uninstalling NOD32 as well (on the odd chance
that it was blocking my updates), and they still failed.
Suggestions?

Thank you,

Mark

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  #2 (permalink)  
Old 05-03-2009
Jim
 

Posts: n/a
Re: Error Code 80073712 on 11 updates, including IE8 and .NET 3.5

"MadCowMark" <mark_r_coulter@hotmail.com> wrote in message
news:557EE5CD-9014-47E7-81C9-0A77F9F4FDF3@microsoft.com...
> Hello, I'm running Vista Home Premium x64 SP1 with Nod32 Antivirus.
>
> After having many problems, I have reformatted and reinstalled Vista SP1
> on the
> computer I built for the 3rd time (including the original build). I
> flashed the latest BIOS
> and reformatted the HD then installed it.
>
> Previously, (and one of the reasons I reformatted yesterday) Vista was
> very unstable, and I managed to keep it together until my sound went out
> completely, and I could not bring it back with driver updates or anything
> else. Further, I was unable to restore due to the Shadow Memory being
> unavailable. Prior to that, I had numerous shutdowns, blue screens, and
> windows "unable to start correctly". Update intallation was hit or miss,
> but then (as now) I was unable to install .NET 3.5 for Vista x64.
>
> As of now, I am unable to install:
> IE8 for x64 systems
> .NET Framework 3.5 service Pack 1 and .NET Framework 3.5 family update
> (KB951847)x64
> Security Update for Windows Vista for x64-based systems (KB952069)
> Security Update for Windows Vista for x64-based systems (KB953733)
> Security Update for Windows Vista for x64-based systems (KB954154)
> Security Update for Windows Vista for x64-based systems (KB954459)
> Security Update for Windows Vista for x64-based systems (KB955069)
> Security Update for Windows Vista for x64-based systems (KB956572)
> Security Update for Windows Vista for x64-based systems (KB958644)
> Update for Windows Vista for x64-based Systems (KB952709)
> Update for Windows Vista for x64-based Systems (KB955302)
>
> I have tried the stand alone installer for each update individually as
> suggested in other threads, and they
> all fail as well. I tried uninstalling NOD32 as well (on the odd chance
> that it was blocking my updates), and they still failed.
> Suggestions?
>
> Thank you,
>
> Mark

Did any of the fixes, that you can find by searching the internet for this
error code, fit your situation?
Jim



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  #3 (permalink)  
Old 05-03-2009
TaurArian
 

Posts: n/a
Re: Error Code 80073712 on 11 updates, including IE8 and .NET 3.5
MadCowMark wrote:
:: Hello, I'm running Vista Home Premium x64 SP1 with Nod32 Antivirus.
::
:: After having many problems, I have reformatted and reinstalled Vista
:: SP1 on the
:: computer I built for the 3rd time (including the original build). I
:: flashed the latest BIOS
:: and reformatted the HD then installed it.
::
:: Previously, (and one of the reasons I reformatted yesterday) Vista
:: was
:: very unstable, and I managed to keep it together until my sound went
:: out completely, and I could not bring it back with driver updates or
:: anything else. Further, I was unable to restore due to the Shadow
:: Memory being unavailable. Prior to that, I had numerous shutdowns,
:: blue screens, and windows "unable to start correctly". Update
:: intallation was hit or miss, but then (as now) I was unable to
:: install .NET 3.5 for Vista x64.
::
:: As of now, I am unable to install:
:: IE8 for x64 systems
:: .NET Framework 3.5 service Pack 1 and .NET Framework 3.5 family
:: update (KB951847)x64
:: Security Update for Windows Vista for x64-based systems (KB952069)
:: Security Update for Windows Vista for x64-based systems (KB953733)
:: Security Update for Windows Vista for x64-based systems (KB954154)
:: Security Update for Windows Vista for x64-based systems (KB954459)
:: Security Update for Windows Vista for x64-based systems (KB955069)
:: Security Update for Windows Vista for x64-based systems (KB956572)
:: Security Update for Windows Vista for x64-based systems (KB958644)
:: Update for Windows Vista for x64-based Systems (KB952709)
:: Update for Windows Vista for x64-based Systems (KB955302)
::
:: I have tried the stand alone installer for each update individually
:: as suggested in other threads, and they
:: all fail as well. I tried uninstalling NOD32 as well (on the odd
:: chance that it was blocking my updates), and they still failed.
:: Suggestions?
::
:: Thank you,
::
:: Mark


Did you reinstall the Windows Update Agent?
A new version of the Windows Update Agent is available
http://support.microsoft.com/kb/946928


Did you also check -

80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

Windows Update file corruption - Delete the file pending.xml under
C:\windows\winsxs

Did you run the System Update Readiness Tool for Windows Vista?
http://support.microsoft.com/kb/947821



--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights.






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  #4 (permalink)  
Old 05-03-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Error Code 80073712 on 11 updates, including IE8 and .NET 3.5
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the failed downloads/installs.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Or you could...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


MadCowMark wrote:
> Hello, I'm running Vista Home Premium x64 SP1 with Nod32 Antivirus.
>
> After having many problems, I have reformatted and reinstalled Vista SP1
> on
> the
> computer I built for the 3rd time (including the original build). I
> flashed
> the latest BIOS
> and reformatted the HD then installed it.
>
> Previously, (and one of the reasons I reformatted yesterday) Vista was
> very unstable, and I managed to keep it together until my sound went out
> completely, and I could not bring it back with driver updates or anything
> else. Further, I was unable to restore due to the Shadow Memory being
> unavailable. Prior to that, I had numerous shutdowns, blue screens, and
> windows "unable to start correctly". Update intallation was hit or miss,
> but then (as now) I was unable to install .NET 3.5 for Vista x64.
>
> As of now, I am unable to install:
> IE8 for x64 systems
> .NET Framework 3.5 service Pack 1 and .NET Framework 3.5 family update
> (KB951847)x64
> Security Update for Windows Vista for x64-based systems (KB952069)
> Security Update for Windows Vista for x64-based systems (KB953733)
> Security Update for Windows Vista for x64-based systems (KB954154)
> Security Update for Windows Vista for x64-based systems (KB954459)
> Security Update for Windows Vista for x64-based systems (KB955069)
> Security Update for Windows Vista for x64-based systems (KB956572)
> Security Update for Windows Vista for x64-based systems (KB958644)
> Update for Windows Vista for x64-based Systems (KB952709)
> Update for Windows Vista for x64-based Systems (KB955302)
>
> I have tried the stand alone installer for each update individually as
> suggested in other threads, and they
> all fail as well. I tried uninstalling NOD32 as well (on the odd chance
> that it was blocking my updates), and they still failed.
> Suggestions?
>
> Thank you,
>
> Mark


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  #5 (permalink)  
Old 05-21-2009
Brad
 

Posts: n/a
Re: Error Code 80073712 on 11 updates, including IE8 and .NET 3.5
On May 3, 4:31*pm, "TaurArian" <taurar...@gmailREMOVE.com> wrote:
> MadCowMark wrote:
>
> :: Hello, I'm running Vista Home Premium x64 SP1 with Nod32 Antivirus.
> ::
> :: After having many problems, I have reformatted and reinstalled Vista
> :: SP1 on the
> :: computer I built for the 3rd time (including the original build). *I
> :: flashed the latest BIOS
> :: and reformatted the HD then installed it.
> ::
> :: Previously, (and one of the reasons I reformatted yesterday) Vista
> :: was
> :: very unstable, and I managed to keep it together until my sound went
> :: out completely, and I could not bring it back with driver updates or
> :: anything else. *Further, I was unable to restore due to the Shadow
> :: Memory being unavailable. *Prior to that, I had numerous shutdowns,
> :: blue screens, and windows "unable to start correctly". *Update
> :: intallation was hit or miss, but then (as now) I was unable to
> :: install .NET 3.5 for Vista x64.
> ::
> :: As of now, I am unable to install:
> :: IE8 for x64 systems
> :: .NET Framework 3.5 service Pack 1 and .NET Framework 3.5 family
> :: update (KB951847)x64
> :: Security Update for Windows Vista for x64-based systems (KB952069)
> :: Security Update for Windows Vista for x64-based systems (KB953733)
> :: Security Update for Windows Vista for x64-based systems (KB954154)
> :: Security Update for Windows Vista for x64-based systems (KB954459)
> :: Security Update for Windows Vista for x64-based systems (KB955069)
> :: Security Update for Windows Vista for x64-based systems (KB956572)
> :: Security Update for Windows Vista for x64-based systems (KB958644)
> :: Update for Windows Vista for x64-based Systems (KB952709)
> :: Update for Windows Vista for x64-based Systems (KB955302)
> ::
> :: I have tried the stand alone installer for each update individually
> :: as suggested in other threads, and they
> :: all fail as well. *I tried uninstalling NOD32 as well (on the odd
> :: chance that it was blocking my updates), and they still failed.
> :: Suggestions?
> ::
> :: Thank you,
> ::
> :: Mark
>
> Did you reinstall the Windows Update Agent?
> A new version of the Windows Update Agent is availablehttp://support.microsoft.com/kb/946928
>
> Did you also check -
>
> 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
>
> Windows Update file corruption - Delete the file pending.xml under
> C:\windows\winsxs
>
> Did you run the System Update Readiness Tool for Windows Vista?http://support.microsoft.com/kb/947821
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Serviceshttp://taurarian.mvps.org
> ======================================
> Disclaimer: The information has been posted "as is" with no warranties
> or guarantees and doesn't give any rights.


I am having the exact same problem as above - reinstalled windows
because Vista was becoming useless. Got it installed, and now it's
having this error code for the exact same updates that MadCowMark is
having.

Where is the pending.xml file? I've gone into the windows/winsxs/
folder but it's just a lot of other folders and two random files (only
one of which is an xml file.

Please help with this issue!
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