Re: KB893803v2 - Access is denied
Error message when you try to install WinXP SP3: "Access is denied" or
“Service Pack installation did not complete”
WinXP SP3 - Read all prerequisites for a successful installation
The free unlimited installation and compatibility support for WinXP SP3 has
been extended (but certainly not indefinitely) beyond the original 14 April
2009 cut-off date. Open your browser to
Windows XP | select Windows XP Service Pack 3
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Dear Neale:
> Thank you so much! An exceptionally frustrating problem solved. I just
> cold-booted my machine after the Access Denied error message and it is
> working fine. I have not messed with my registry, however, and probably
> will not do so unless it goes unstable.
> I have had a similar problem installing Service Pack 3, and have tried
> every fix Microsoft recommends. Do you think cold-booting the machine in
> a similar fashion after getting the failure to install message might
> solve the problem the same way?
> cactusjack;945958 Wrote:
>> I had similar frustrations and tried a variety of fixes without
>> Manual install of Windows Installer Hotfix KB893803v2 dialogue box said
>> I was
>> successful but
>> the system event viewer in my SP Pro SP2 showed installation failure:
>> "Windows Installer Hotfix KB893803v2 installation failed.
>> KB893803v2 installation did not complete."
>> I finally installed the MSI Installer v2 after using right click
>> menu -
>> "run as" administrator (after starting Secondary Log On in services.)
>> Cactus Jack
>> "Neale D. Hind" wrote:
>>> In message <aKLRtBB78ouCFwB0@easton.demon.co.uk>, Neale D. Hind
>>> <firstname.lastname@example.org> writes
>>>> I needed to do an 'upgrade repair' to my 'Windows XP Home' yesterday. I
>>>> did so from my slipstream CD and all went well. After completion
>>>> Windows automatic updates downloaded more fixes.
>>>> All of these updates installed with the exception of KB893803v2
>>>> (Windows Installer 3.1). I downloaded the redistributable version so I
>>>> could run a local install, but this failed in exactly the same way.
>>>> From web search, I am not alone with this problem. I've tried two
>>>> 'popular' (in that I saw them recommended in more than place)
>>>> 1) rename the catroot2 folder and reinstall the update.
>>>> 2) temporarily empty the windows\installer folder and reinstall the
>>>> Neither of these worked.
>>>> The kb893803v2 log below includes the following 'DoRegistryUpdates
>>>> failed' and looks to be the symptom of the problem
>>> I finally solved my install problem and thought I'd share the knowledge.
>>> 1) I attained a partial solution by running the update and waiting
>>> for the 'access denied' dialog. Instead of clicking 'OK' (which
>>> reverses the failed installation) I rebooted the machine. This
>>> left all the files in the right place and worked with MS Update
>>> 2) I wasn't entirely satisfied with the workaround because I was
>>> always going to have a nagging doubt about its stability. For
>>> example the failed install did not create a remove option in
>>> Add/Remove Programs.
>>> So I did some more web research and came across
>>> Method 3 in this solution pointed at registry key permissions -
>>> consistent with the original registry key update failures.
>>> Essentially I opened
>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Wind
>>> owsUpdate and set permissions for Full Access *AND* ensured that
>>> the setting to allow all subkeys was also set.
>>> Fortunately this worked (ta-ra).
>>> Hoping others can benefit from my pain (I've probably put around 30
>>> hours effort onto this problem).
>>> <snip kb893803v2 log>
>>> Neale Hind
>>> Insanity is hereditary, you get it from your children