newbie wrote:
> After clicking on either "Express" or "Custom" button on the
> Windows Update page in IE 7, I get the following error message:
>
> The website has encountered a problem and cannot display the page
> you are trying to view...... [Error number: 0x800704DD]
>
> I Googled around and found the MSDN article at
> http://support.microsoft.com/default.aspx/kb/910341. However, this
> dosen't work for me since my computer doesn't have a registry
> folder for path:
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> NT\CurrentVersion\Winlogon
>
> I checked another computer with Windows XP SP3, and it does not
> have the Winlogon section either, but Windows Update works just
> fine on this machine. So I think the Winlogon section seems not the
> cause of my problem.
>
> I tried also to install the Windows Update Engine and Windows
> Defender, but none of them solved the problem. When clicked on the
> "Check for Updates Now" button in Windows Defender, I got the same
> error number 0x800704DD.
- Get specific with the Windows version...
Start button --> RUN --> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version" will
give you the rest of the story. Post both in response to this message
verbatim. ;-)
- Check your HOSTS file
http://www.mvps.org/winhelp2002/hostsfaq.htm#Editor
- Run a couple of antispyware scans
Download, install, run, update and perform a full scan (separately)
with the following two applications (freeware versions are the ones
to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and
removing whatever they both find completely, you may
uninstall these products,if you wish.
- Disk Cleanup
How to use Disk Cleanup
http://support.microsoft.com/kb/310312
- CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
- Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
- Cleanup/update the update system
Reboot.
Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en
Reboot.
Log on as an user with administrative rights and open Internet Explorer and
visit
http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.
Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.
** If it seemed to have failed, do this: **
Check the staus of these two services:
- Automatic Updates
- Background Intelligent Transfer Service
Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?
Report that here.
Then:
Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.
Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.
You can copy/paste the last 50 or so lines here...
How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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