Error Code 80070490

I have a problem with Windows Update. It responds with a red topped box
stating that "Windows could not search for new updates" "Error(s) found:"
"Code 80070490 Windows Update encoutered an unknown error."

I clicked the get help with this error, but it din't help. I tried the "Try
again" button with the same results, over and over and over....again.


System Specs:

Mfgr/Model: Acer Aspire M5630
Rating: 3.4
Processor: Q660 Quad Core 2.4 mhz
OS: Vista Home Premium 32 bit
Memory: 2047 MB
Broad band cable connection - (I can reach the MS servers via ie)


Any help is greatly appreciated:

You receive a "0x80070490" error code when you use Windows Update or
Microsoft Update Web sites to install updates:
http://support.microsoft.com/kb/958044

The above notwithstanding, there is a very good chance that you are seeing
the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Greg-WI wrote:
> I have a problem with Windows Update. It responds with a red topped box
> stating that "Windows could not search for new updates" "Error(s) found:"
> "Code 80070490 Windows Update encoutered an unknown error."
>
> I clicked the get help with this error, but it din't help. I tried the
> "Try
> again" button with the same results, over and over and over....again.
>
>
> System Specs:
>
> Mfgr/Model: Acer Aspire M5630
> Rating: 3.4
> Processor: Q660 Quad Core 2.4 mhz
> OS: Vista Home Premium 32 bit
> Memory: 2047 MB
> Broad band cable connection - (I can reach the MS servers via ie)
>
>
> Any help is greatly appreciated:

Thanks for the reply.
A few clarification points:
* it wasn't a 0x80070490 error but just "Code 80070490" I
don't know if the lack of a hex designation matters.
* last fall the PC hung during a post update restart (like
many) and the fix was applied to prevent the restart loop.
* Auto update was on daily and failed on 3/22/09 @ 3:am, since
then it has continued to fail.

I ran the malicious software removal tool with no problem. Also, the
machine has AV software that doesn't expire until August 09, so that has been
running constantly. Firewall and spyware protection has been active as well.
I downloaded the Microsoft Update Standalon Package and it ran, but the built
in update still fails.

I posted pics of the error and history at the following
http://www.flickr.com/photos/37981115@N04/3493233793/
http://www.flickr.com/photos/37981115@N04/3494052132/

Again, I appreciate the help.


"PA Bear [MS MVP]" wrote:

> You receive a "0x80070490" error code when you use Windows Update or
> Microsoft Update Web sites to install updates:
> http://support.microsoft.com/kb/958044
>
> The above notwithstanding, there is a very good chance that you are seeing
> the effects of a hijackware infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
> or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
> Greg-WI wrote:
> > I have a problem with Windows Update. It responds with a red topped box
> > stating that "Windows could not search for new updates" "Error(s) found:"
> > "Code 80070490 Windows Update encoutered an unknown error."
> >
> > I clicked the get help with this error, but it din't help. I tried the
> > "Try
> > again" button with the same results, over and over and over....again.
> >
> >
> > System Specs:
> >
> > Mfgr/Model: Acer Aspire M5630
> > Rating: 3.4
> > Processor: Q660 Quad Core 2.4 mhz
> > OS: Vista Home Premium 32 bit
> > Memory: 2047 MB
> > Broad band cable connection - (I can reach the MS servers via ie)
> >
> >
> > Any help is greatly appreciated:
>
>

Code 80070490 and 0x80070490 mean the same thing: ERROR_NOT_FOUND (cancelled
by user).

> I ran the malicious software removal tool with no problem. Also, the
> machine has AV software that doesn't expire until August 09...

Now do #2 and #3.

Greg-WI wrote:
> Thanks for the reply.
> A few clarification points:
> * it wasn't a 0x80070490 error but just "Code 80070490" I
> don't know if the lack of a hex designation matters.
> * last fall the PC hung during a post update restart (like
> many) and the fix was applied to prevent the restart loop.
> * Auto update was on daily and failed on 3/22/09 @ 3:am,
> since
> then it has continued to fail.
>
> I ran the malicious software removal tool with no problem. Also, the
> machine has AV software that doesn't expire until August 09, so that has
> been running constantly. Firewall and spyware protection has been active
> as
> well. I downloaded the Microsoft Update Standalon Package and it ran, but
> the built in update still fails.
>
> I posted pics of the error and history at the following
> http://www.flickr.com/photos/37981115@N04/3493233793/
> http://www.flickr.com/photos/37981115@N04/3494052132/
>
> Again, I appreciate the help.
>
>
> "PA Bear [MS MVP]" wrote:
>> You receive a "0x80070490" error code when you use Windows Update or
>> Microsoft Update Web sites to install updates:
>> http://support.microsoft.com/kb/958044
>>
>> The above notwithstanding, there is a very good chance that you are
>> seeing
>> the effects of a hijackware infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>> scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://www.dslreports.com/forum/cleanup,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>> Greg-WI wrote:
>>> I have a problem with Windows Update. It responds with a red topped box
>>> stating that "Windows could not search for new updates" "Error(s)
>>> found:"
>>> "Code 80070490 Windows Update encoutered an unknown error."
>>>
>>> I clicked the get help with this error, but it din't help. I tried the
>>> "Try
>>> again" button with the same results, over and over and over....again.
>>>
>>>
>>> System Specs:
>>>
>>> Mfgr/Model: Acer Aspire M5630
>>> Rating: 3.4
>>> Processor: Q660 Quad Core 2.4 mhz
>>> OS: Vista Home Premium 32 bit
>>> Memory: 2047 MB
>>> Broad band cable connection - (I can reach the MS servers via ie)
>>>
>>>
>>> Any help is greatly appreciated:

"Greg-WI" wrote:

> I have a problem with Windows Update. It responds with a red topped box
> stating that "Windows could not search for new updates" "Error(s) found:"
> "Code 80070490 Windows Update encoutered an unknown error."
>
> I clicked the get help with this error, but it din't help. I tried the "Try
> again" button with the same results, over and over and over....again.
>
>
> System Specs:
>
> Mfgr/Model: Acer Aspire M5630
> Rating: 3.4
> Processor: Q660 Quad Core 2.4 mhz
> OS: Vista Home Premium 32 bit
> Memory: 2047 MB
> Broad band cable connection - (I can reach the MS servers via ie)
>
>
> Any help is greatly appreciated: