MSRT Hangs, Computers Stop Responding

Since about the January round of Microsoft Update patches, I've had several
machines that stop responding at the point that the MSRT runs. I've left them
to run for as long as an hour, and the MSRT never completes. Sometimes I can
cancel the updates, other times I have to power off the machines. After
rebooting and returning to the Microsoft Updates site, I can sucessfully
continue to install any remaining patches, and the MSRT does not try to run
again. When this starts, if I look under the Processes tab in Task Manager,
the System process is running, without wavering, at exactly 50 percent.

These computers all run XP Pro SP3. They are all various models of Dell
Optiplex ranging in age from one to 10 years. Out of my network of around 50
computers, only about a dozen exhibit this behavior.

--
Jeffrey Pike
Technology Services Librarian
Groton Public Library

Hello Jeffrey,

Sta�t a help ticket.

Help and Support

• Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
for support calls that are associated with security updates.

• International customers can receive support from their local
Microsoft subsidiaries. There is no charge for support that is
associated with security updates. For more information about how to
contact Microsoft for support issues, visit the International Support
Web site. <http://go.microsoft.com/fwlink/?LinkId=21155>
-=-


Ǝиçel
-=-



"grotonlibrary" wrote:

> Since about the January round of Microsoft Update patches, I've had several
> machines that stop responding at the point that the MSRT runs. I've left them
> to run for as long as an hour, and the MSRT never completes. Sometimes I can
> cancel the updates, other times I have to power off the machines. After
> rebooting and returning to the Microsoft Updates site, I can sucessfully
> continue to install any remaining patches, and the MSRT does not try to run
> again. When this starts, if I look under the Processes tab in Task Manager,
> the System process is running, without wavering, at exactly 50 percent.
>
> These computers all run XP Pro SP3. They are all various models of Dell
> Optiplex ranging in age from one to 10 years. Out of my network of around 50
> computers, only about a dozen exhibit this behavior.
>
> --
> Jeffrey Pike
> Technology Services Librarian
> Groton Public Library

Thank you, Ǝиçεl. I should also have reported that I had a chat with MS Tech
Support yesterday. All they could recommend was that I try manually
installing the MSRT, which I tried this morning and it didn't work, same
thing happened.

--
Jeffrey Pike
Technology Services Librarian
Groton Public Library


"Ǝиçεl" wrote:

> Hello Jeffrey,
>
> Sta�t a help ticket.
>
> Help and Support
>
> • Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
> for support calls that are associated with security updates.
>
> • International customers can receive support from their local
> Microsoft subsidiaries. There is no charge for support that is
> associated with security updates. For more information about how to
> contact Microsoft for support issues, visit the International Support
> Web site. <http://go.microsoft.com/fwlink/?LinkId=21155>
> -=-
>
>
> Ǝиçel
> -=-
>
>
>
> "grotonlibrary" wrote:
>
> > Since about the January round of Microsoft Update patches, I've had several
> > machines that stop responding at the point that the MSRT runs. I've left them
> > to run for as long as an hour, and the MSRT never completes. Sometimes I can
> > cancel the updates, other times I have to power off the machines. After
> > rebooting and returning to the Microsoft Updates site, I can sucessfully
> > continue to install any remaining patches, and the MSRT does not try to run
> > again. When this starts, if I look under the Processes tab in Task Manager,
> > the System process is running, without wavering, at exactly 50 percent.
> >
> > These computers all run XP Pro SP3. They are all various models of Dell
> > Optiplex ranging in age from one to 10 years. Out of my network of around 50
> > computers, only about a dozen exhibit this behavior.
> >
> > --
> > Jeffrey Pike
> > Technology Services Librarian
> > Groton Public Library

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when SP3 (and/or IE7 and/or IE8) was installed ?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

=======================

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting the requested logs
in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

grotonlibrary wrote:
> Thank you, Ǝиçεl. I should also have reported that I had a chat with MS
> Tech
> Support yesterday. All they could recommend was that I try manually
> installing the MSRT, which I tried this morning and it didn't work, same
> thing happened.
>
>
>> Hello Jeffrey,
>>
>> Sta�t a help ticket.
>>
>> Help and Support
>>
>> • Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
>> for support calls that are associated with security updates.
>>
>> • International customers can receive support from their local
>> Microsoft subsidiaries. There is no charge for support that is
>> associated with security updates. For more information about how to
>> contact Microsoft for support issues, visit the International Support
>> Web site. <http://go.microsoft.com/fwlink/?LinkId=21155>
>> -=-
>>
>>
>> Ǝиçel
>> -=-
>>
>>
>>
>> "grotonlibrary" wrote:
>>
>>> Since about the January round of Microsoft Update patches, I've had
>>> several machines that stop responding at the point that the MSRT runs.
>>> I've left them to run for as long as an hour, and the MSRT never
>>> completes. Sometimes I can cancel the updates, other times I have to
>>> power off the machines. After rebooting and returning to the Microsoft
>>> Updates site, I can sucessfully continue to install any remaining
>>> patches, and the MSRT does not try to run again. When this starts, if I
>>> look under the Processes tab in Task Manager, the System process is
>>> running, without wavering, at exactly 50 percent.
>>>
>>> These computers all run XP Pro SP3. They are all various models of Dell
>>> Optiplex ranging in age from one to 10 years. Out of my network of
>>> around
>>> 50 computers, only about a dozen exhibit this behavior.
>>>
>>> --
>>> Jeffrey Pike
>>> Technology Services Librarian
>>> Groton Public Library

aliciadcosta wrote:

Some dumb site spam that is trying to introducing itself to the world as
a 'powerpoint repair' site but who knows what it's intentions are.
The links don't work at the "site" as they only point back to the page
the links are on.

> Posted via http://www.vistaheads.com

Figures.


> Domain Name: powerpointrepair.com
> Registrar: Name.com LLC
> Expiration Date: 2010-03-23 05: 59: 20
> Creation Date: 2009-03-23 05: 59: 20
> Name Servers:
> NS1.HOSTMONSTER.COM
> NS2.HOSTMONSTER.COM
> REGISTRANT CONTACT INFO
> semsols
> sandeep kumar
> delhi
> delhi
> delhi
> 110092
> IN
> Phone: 91.9871408788
> Email Address: webmaster@semsols.com
>
> ADMINISTRATIVE CONTACT INFO
> semsols
> sandeep kumar
> delhi
> delhi
> delhi
> 110092
> IN
> Phone: 91.9871408788
> Email Address: webmaster@semsols.com
>
> TECHNICAL CONTACT INFO
> semsols
> sandeep kumar
> delhi
> delhi
> delhi
> 110092
> IN
> Phone: 91.9871408788
> Email Address: webmaster@semsols.com
>
> BILLING CONTACT INFO
> semsols
> sandeep kumar
> delhi
> delhi
> delhi
> 110092
> IN
> Phone: 91.9871408788
> Email Address: webmaster@semsols.com
>



MowGreen
===============
*-343-* FDNY
Never Forgotten
===============