There is a very good chance that you are seeing the affects of a hijackware
infection.
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware
**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup,
http://aumha.net/viewforum.php?f=30
or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
claire1976 wrote:
> Vista home edition premium
> version 6.0 (build 6001 service pack 1)
>
> "Ǝиçεl" wrote:
>
>> Please state your full Windows version (e.g., Vista SP1; WinXP SP3)
>> when posting to this newsgroup.
>>
>> -=-
>>
>>
>> "claire1976" wrote:
>>
>>> Hi ive had this problem for a few days, even done restore with backup
>>> discs, but problem remains, i cannot do windows updates at all i keep
>>> getting error code 80244019... also i cannot update my virus software
>>> and
>>> install new programmes .. any help much appreciated. thanks in advance.