Stephy Lu wrote:
> I've been having a problem updating for about a week now. im
> running XP with service pack 2, cant find the normal service pack 3
> to download, which i dont think it would allow me to download
> anyways
>
> when i try to update the download of new update completes but when
> trying to copy, i get a message saying website has encounted a
> problem. please check FAQ and other links below.
>
> The error code is 0x8007005. i've tried searching that in all areas
> with no fixes.
>
> also after looking at other posts and trying some of those things i
> get another error code, 0x8ddd0010. but that goes away when i try
> to update again or refresh.
>
> i have also tried to download other driver updates to see if that
> is the problem and they cant complete the download because it says
> im not admin, which i am.
>
> please help me, im will to try anything but i'd rather not have to
> re format my computer if i can.
Step by step...
Start button --> RUN --> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version" will
give you the rest of the story. Post both in response to this message
verbatim. ;-)
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Reboot.
Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en
Reboot.
Log on as an user with administrative rights and open Internet Explorer and
visit
http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.
Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.
** If it seemed to have failed, do this: **
Check the staus of these two services:
- Automatic Updates
- Background Intelligent Transfer Service
Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?
Report that here.
Then:
Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.
Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.
You can copy/paste the last 50 or so lines here...
How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093
*** As for Service Pack 3 ***
Before going any further - come back and let everyone know the name brand of
computer and processor type (AMD or Intel) that you have. If you have an
Intel processor - chances are you could just continue - but...
With proper preparation - you are unlikely to have problems - and if you
have been performing proper maintenance all along - even if you do - you are
only out a short period of time (restoring from the backup/drive image you
made wisely before diving in...)
A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/def...3&gprid=522131
WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx
Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717
Suggestions:
1) Download the full SP3 installation file and/or burn the ISO download to
CD.
2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes.
3) CHKDSK
4) Defragment
5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
6) Reboot right before you try to install SP3.
7) Disconnect from the internet before installing (physically.)
8) Disable your antivirus and antispyware applications when you are about to
install SP3.
Some (if not all) of that is covered in the above links.
LONG:
Like it or not - Windows XP SP3 is something that you probably should
install if...
- You are currently running Windows XP (32bit).
- You care about keeping your machine current and running its best.
- You wish to continue running Windows XP for some indeterminate time into
the future.
- You want to free support if you have any trouble installing it (SP3 that
is.)
Service Pack 3 is mostly all of the updates released after SP2 and until the
release of SP3. You may think to yourself that you have been keeping your
PC updated - so you probably have all those updates - fact is, you'd be
incorrect. You may have all the publically released ones, but SP3 contains
1179 previously released updates - guaranteed you do not have them all
installed without it. ;-)
Most of the issues people have had with SP3 have to do with their particular
configuration or a problem caused by a third party change/mis-configuration
on their system - and almost all have a relatively simple fix.
Before starting, know where you can get help:
A place to get FREE support for SP3 installation issues *from Microsoft*
until April 2009...
http://support.microsoft.com/oas/def...3&gprid=522131
Other than "Automatic Updates" or the Windows Update web page - how can you
get SP3?
Windows XP Service Pack 3 - ISO-9660 CD Image File
http://www.microsoft.com/downloads/d...DisplayLang=en
Windows XP Service Pack 3 Network Installation Package for
IT Professionals and Developers (works just as well for you.)
http://www.microsoft.com/downloads/d...displaylang=en
Do a little reading - to ensure you are ready...
WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx
Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717
Release Notes for Windows XP Service Pack 3
http://download.microsoft.com/downlo...1/relnotes.htm
Key things to note:
Internet Explorer:
"If you have installed Windows Internet Explorer® 7 or a beta version of
Internet Explorer 8, and then install Windows XP SP3, you cannot uninstall
Internet Explorer. To avoid this, ensure Internet Explorer 7 or a beta
version of Internet Explorer 8 is not installed before installing Windows XP
SP3. If you have already encountered this issue, uninstall Windows XP SP3,
uninstall Internet Explorer, and then reinstall Windows XP SP3."
Windows XP Media Center Edition 2002:
"If you install Windows XP SP3 on a computer running Windows XP Media Center
Edition 2002 with SP1, Windows XP Media Center Edition may malfunction. To
avoid this, install Windows XP SP2 before you install Windows XP SP3. If
this issue has already occurred, uninstall Windows XP SP3, install Windows
XP SP2, and then reinstall Windows XP SP3."
Did all that and have some issues you believe might be related to SP3?
Check these out:
It seems some people are unable to get further updates after installing
SP3... Seems some have experienced a symptom similar to doing a repair
installation on Windows XP - and the same fix seems to work for them for
that...
Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144
Some people experience an "endless reboot" issue...
Workarounds:
http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
[WinXP SP3]."
1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
2. After booting into Safe Mode:
Start --> Run --> (copy/paste)
sc config intelppm start= disabled
--> OK --> Reboot into normal (Windows) mode.
Other references include:
1.
http://aumha.net/viewtopic.php?p=187790#p187790
2.
http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
3.
http://www.theregister.co.uk/2008/05...boots_crashes/
4.
http://www.computerworld.com/action/...leId=9084 418
5. You receive a "Stop 0x0000007E" error message after you upgrade to
Windows XP Service Pack 2 or Service Pack 3 on a
non-Intel-processor-based computer (Revised 06 May-08):
http://support.microsoft.com/kb/888372
Some people have gotten an "Access Denied" message when trying to install
SP3... I suggest going straight to the third method of this article:
http://support.microsoft.com/kb/949377
Beyond that - some simple maintenance might be needed - like installing the
latest hardware drivers from your hardware vendors...
Good luck to you! You shouldn't need it, however, with just a little
planning. ;-)
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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