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can't update, having major issues...PLEASE HELP!

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 04-25-2009
jhinkle83
 

Posts: n/a
can't update, having major issues...PLEASE HELP!
I'm having issues with not being able to update anything. I have my computer
set to where it will automatically update. right now I have 22 important
updates that need to be done. When I click to start updates, all it does is
"Preparing to update" that's it. It's like its frozen in that stage. Then
it will finally say windows can't search for updates and shut off. what is
going on?


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  #2 (permalink)  
Old 04-25-2009
Shenan Stanley
 

Posts: n/a
Re: can't update, having major issues...PLEASE HELP!
jhinkle83 wrote:
> I'm having issues with not being able to update anything. I have
> my computer set to where it will automatically update. right now I
> have 22 important updates that need to be done. When I click to
> start updates, all it does is "Preparing to update" that's it.
> It's like its frozen in that stage. Then it will finally say
> windows can't search for updates and shut off. what is going on?


What operating system?
What service pack level?

Start button --> RUN --> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version" will
give you the rest of the story. Post both in response to this message
verbatim. ;-)

If you have Windows XP 32-bit Service Pack 2 or greater... Try the
following steps:

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

If it seemed to have failed, do this:

Check the staus of these two services:
- Automatic Updates
- Background Intelligent Transfer Service

Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?

Report that here.

Then:

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

You can copy/paste the last 50 or so lines here...

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #3 (permalink)  
Old 04-26-2009
jhinkle83
 

Posts: n/a
Re: can't update, having major issues...PLEASE HELP!
The operating system is: Windows Vista Home Premium
Microsoft Windows
Version 6.0 (Build 6001: Service Pack 1)
will you be able to help me?



"Shenan Stanley" wrote:

> jhinkle83 wrote:
> > I'm having issues with not being able to update anything. I have
> > my computer set to where it will automatically update. right now I
> > have 22 important updates that need to be done. When I click to
> > start updates, all it does is "Preparing to update" that's it.
> > It's like its frozen in that stage. Then it will finally say
> > windows can't search for updates and shut off. what is going on?

>
> What operating system?
> What service pack level?
>
> Start button --> RUN --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name) while the line starting with the word "version" will
> give you the rest of the story. Post both in response to this message
> verbatim. ;-)
>
> If you have Windows XP 32-bit Service Pack 2 or greater... Try the
> following steps:
>
> Download, install, run, update and perform a full scan (separately) with the
> following two applications (freeware versions are the ones to use for this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one. I would completely avoid the Optional
> Hardware updates.
>
> Come back - let us know if that worked.
> .... Really - come back and let everyone know if that worked.
>
> If it seemed to have failed, do this:
>
> Check the staus of these two services:
> - Automatic Updates
> - Background Intelligent Transfer Service
>
> Click Start, click Run, type services.msc, and then click OK. In the list of
> services, find those two, right click on them one at a time and choose
> properties. In the Startup type list, what is each of them set to?
>
> Report that here.
>
> Then:
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any error
> code(s) or explanation as to why the page cannot be displayed.
>
> You can copy/paste the last 50 or so lines here...
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

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