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Windows Security Updates for Vista - 4/14

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 04-23-2009
Nick Erokhin
 

Posts: n/a
Windows Security Updates for Vista - 4/14
After I run the critical Vista Windows Security Updates from 4/14 my IE 7
does not connect to the internet even though my wireless and network are up
(my other laptop on XP works fine. If I do rollback to a Restore Point - IE
works fine and I can connect to the internet, but if I apply the same Updates
again - no connection.

Any suggestions?
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  #2 (permalink)  
Old 04-23-2009
MowGreen
 

Posts: n/a
Re: Windows Security Updates for Vista - 4/14
You've determined that *one* of the updates is causing the connectivity
issue. Now, if you can find out if it's a Security update, then MS
offers *no-charge* support for issues caused by the installation of
Security updates. You'll have to install them one at a time to determine
which one is causing the issue:

> Support
> • Customers in the U.S. and Canada can receive technical support from Security Support or
> 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.
> For more information about available support options, see Microsoft Help and Support.
> http://support.microsoft.com/
> • International customers can receive support from their local Microsoft subsidiaries. There is no
> charge for support that is associated with security updates. For more information about how to contact
> Microsoft for support issues, visit the International Support Web site.
> http://go.microsoft.com/fwlink/?LinkId=21155



MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



Nick Erokhin wrote:

> After I run the critical Vista Windows Security Updates from 4/14 my IE 7
> does not connect to the internet even though my wireless and network are up
> (my other laptop on XP works fine. If I do rollback to a Restore Point - IE
> works fine and I can connect to the internet, but if I apply the same Updates
> again - no connection.
>
> Any suggestions?

Reply With Quote
  #3 (permalink)  
Old 04-23-2009
Nick Erokhin
 

Posts: n/a
Re: Windows Security Updates for Vista - 4/14
Thank you for the tip, I will give that a try.

"MowGreen" wrote:

> You've determined that *one* of the updates is causing the connectivity
> issue. Now, if you can find out if it's a Security update, then MS
> offers *no-charge* support for issues caused by the installation of
> Security updates. You'll have to install them one at a time to determine
> which one is causing the issue:
>
> > Support
> > • Customers in the U.S. and Canada can receive technical support from Security Support or
> > 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.
> > For more information about available support options, see Microsoft Help and Support.
> > http://support.microsoft.com/
> > • International customers can receive support from their local Microsoft subsidiaries. There is no
> > charge for support that is associated with security updates. For more information about how to contact
> > Microsoft for support issues, visit the International Support Web site.
> > http://go.microsoft.com/fwlink/?LinkId=21155

>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Nick Erokhin wrote:
>
> > After I run the critical Vista Windows Security Updates from 4/14 my IE 7
> > does not connect to the internet even though my wireless and network are up
> > (my other laptop on XP works fine. If I do rollback to a Restore Point - IE
> > works fine and I can connect to the internet, but if I apply the same Updates
> > again - no connection.
> >
> > Any suggestions?

>

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  #4 (permalink)  
Old 04-24-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows Security Updates for Vista - 4/14
Do NOT use System Restore to "undo" one or more updates, uninstall it/them
instead!

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Cumulative Security Update for Internet Explorer 7 for Vista
(KB963027)" via Control Panel | Security | Windows Update | View installed
updates and reboot.

3. Re-do #1 above.

4. Run Windows Update manually and install any Important updates offered
(i.e., KB963027). If a Root Certificates update is listed in the Optional
Updates category, install it to take full advantage of IE7's enhanced
security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.

=====================================

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB963027).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Nick Erokhin wrote:
> After I run the critical Vista Windows Security Updates from 4/14 my IE 7
> does not connect to the internet even though my wireless and network are
> up
> (my other laptop on XP works fine. If I do rollback to a Restore Point -
> IE
> works fine and I can connect to the internet, but if I apply the same
> Updates again - no connection.
>
> Any suggestions?


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