[Crosspost to Windows Update newsgroup]
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
If tweaking your third-party firewall's settings don't help, try the
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB963027)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
3. Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com
and install any Critical Updates
offered (i.e., KB963027). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB963027).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Since installing (via Windows Update) several Windows updates last week,
> no longer functions on XP Pro on my home computer.
> I reinstalled IE7 3 times last night and there was no change. Firefox
> just fine, and the Internet connection test on IE said the connection was
> fine. I reviewed all of the connection and other settings in the options
> and they seem to be fine. I ran scans with Symantec AV and AdAware, both
> with their latest updates, and also a scan with Hijack This to see if
> was anything that looked suspicious, with no success anywhere.
> I have done nothing else on the computer, other than install updates for
> various protective programs, so I have to surmise that one of the Windows
> updates of last week is responsible. Any advice would be helpful.