Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB963027).
LOOK!!! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
PS: There's a very good chance that a hijackware infection is causing this.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Oliver wrote:
> when trying to install the Update KB 963027 on my Vista Business x64
> SP1 (german), the download via Windows Update ends after 11% and the
> update fails with a code 8E5E03FB.
>
> Since I usually can install updates using that way, I do not assume a
> general problem with Windows Update.
>
> So I tried to install the update by manually downloading it from
> 'Downloaddetails: Kumulatives Sicherheitsupdate für Internet Explorer 7
> unter Windows Vista x64-Systemen (KB963027)' (http://tinyurl.com/cpsgo4)
>
> and then installing it - without any success:
>
> -Installation is being initialized - Done!-
> -Security update for windows (KB 963027) is being installed - Failed!-
>
> My IE version is 7.0.6001.18000
>
> I would appreciate any help from your side.
>
> Thanks and best regards
> Oliver
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