Personally, I'd suspect a wide-spread hijackware infection, not any of the
updates, to have caused this. That being said (and without knowing what
updates were installed on which OSS)...
Start a free Windows Update support incident request:
For home users (only), no-charge support is available by calling
1-866-PCSAFETY in the United States and in Canada or by contacting your
local Microsoft subsidiary. There is no-charge for support calls that are
associated with security updates. When you call, clearly state that your
problem is related to a Security Update and cite the update's KB number
If your problem relates to a Cumulative Security Update for IE (e.g.,
KB963027), call the above number and ask to be transferred to the "Consumer
IE queue" (which is 47830).
Support for Windows Update:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> I have several users that are reporting their default home page has been
> reset and all their favorites have been deleted. This occurred this week
> after the latest updates and a reboot. Local documents are not affected
> a system restore did not return the contents or reset the home page. Any
> insights or remedies would be greatly appreciated.