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kb956572 issue

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 04-17-2009
richard
 

Posts: n/a
kb956572 issue
I have downloaded and installed this update and it shows up in
Add/Remove Programs as installed--but MS keeps offering it as an update.
Any way of dealing with this?

Using XP SP3. I've downloaded the update after the shield notification.
I also went directly to WU, where it was still offered, and downloaded
and installed it again.
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  #2 (permalink)  
Old 04-17-2009
richard
 

Posts: n/a
Re: kb956572 issue
richard wrote:
> I have downloaded and installed this update and it shows up in
> Add/Remove Programs as installed--but MS keeps offering it as an update.
> Any way of dealing with this?
>
> Using XP SP3. I've downloaded the update after the shield notification.
> I also went directly to WU, where it was still offered, and downloaded
> and installed it again.


The update notification (shield) keeps coming back after rebooting.
Should I remove this update in Add/Remove Programs and see if I can get
the update again?
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  #3 (permalink)  
Old 04-17-2009
TaurArian
 

Posts: n/a
Re: kb956572 issue
richard wrote:
:: I have downloaded and installed this update and it shows up in
:: Add/Remove Programs as installed--but MS keeps offering it as an
:: update. Any way of dealing with this?
::
:: Using XP SP3. I've downloaded the update after the shield
:: notification. I also went directly to WU, where it was still
:: offered, and downloaded and installed it again.


Did you try installing the troublesome update in safe mode?

How to troubleshoot Windows Update or Microsoft Update when you are
repeatedly offered an update
http://support.microsoft.com/kb/910339
--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights.





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  #4 (permalink)  
Old 04-17-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: kb956572 issue
Open a free support incident.

richard wrote:
> richard wrote:
>> I have downloaded and installed this update and it shows up in
>> Add/Remove Programs as installed--but MS keeps offering it as an update.
>> Any way of dealing with this?
>>
>> Using XP SP3. I've downloaded the update after the shield notification.
>> I also went directly to WU, where it was still offered, and downloaded
>> and installed it again.

>
> The update notification (shield) keeps coming back after rebooting.
> Should I remove this update in Add/Remove Programs and see if I can get
> the update again?

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  #5 (permalink)  
Old 04-17-2009
Mike Forshaw
 

Posts: n/a
Re: kb956572 issue
I had the same problem. I called Microsoft at 1-866-PCSAFETY. It's a free
service for security related updates. I told them the KB number, the
problem, and they took over my PC and fixed it remotely. It's a known
problem. They made several changes and about 3 re-boots; now I am no longer
offered the update.


"richard" wrote:

> richard wrote:
> > I have downloaded and installed this update and it shows up in
> > Add/Remove Programs as installed--but MS keeps offering it as an update.
> > Any way of dealing with this?
> >
> > Using XP SP3. I've downloaded the update after the shield notification.
> > I also went directly to WU, where it was still offered, and downloaded
> > and installed it again.

>
> The update notification (shield) keeps coming back after rebooting.
> Should I remove this update in Add/Remove Programs and see if I can get
> the update again?
>

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