Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
If tweaking your third-party firewall's settings don't help, try the
1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall (e.g., FSecure) AND THEN enable the Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled!
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB963027)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
3. IMPORTANT! => Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com
and install any Critical Updates
offered (i.e., KB963027). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB963027).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Until yesterday after the April 15 Windows XP & Internet Explorer high
> prority updates I could visit my 2 Yuku sites. After install I got an
> FSecure that something was trying to change my IE7 and recommended deny- I
> denied. Now I cannot get to Yuku from any of my computers although the
> warning DIDNOT happen on 2 of other computers (all were updated
> I had a relative that has the same updates go to Yuku this morning FSecure
> came up with the same warning, she X'ed out of Fsecure and it took her off
> the internet completely. She then tried to get to her normal home page.
> On the first try it said this webpage cannot be displayed. She did get to
> her home page on the second try. I have 3 computers using Shaw's FSecure
> of them can run complete scans results 0 problems. On the computer that I
> got the warning from yesterday after installing the XP highpriority
> downloads my Fsecure stops at 4352 C:/+system+rootkits. I also run MBAM
> all 3 computers say 0 problems.
> I do not know what to do. I use XP and IE7.
> Also note that I could not get to microsoft updates or windows updates via
> Programs etc, only via Microsoft.com, until I deleted all temporary
> files, cookies, history everything.
> Also note that until I did the deletion of temp files etc, when I logged
> out/restart I got a windows message box saying "End Program-Auto Suggest
> Drop-Down Not Responding".
> I own legal original certified XP home.
> Thanking you in advance for your help.