KB956572 fails to install on SBS 2003 server

KB956572 fails to install on SBS 2003 server.

This failure occured (1) during Windows update and (2) after during a
manual download and update.

Any idea on how to get this update installed?

thanks

See the "How to obtain help..." section of
http://support.microsoft.com/kb/956572
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

David Sherman wrote:
> KB956572 fails to install on SBS 2003 server.
>
> This failure occured (1) during Windows update and (2) after during a
> manual download and update.
>
> Any idea on how to get this update installed?
>
> thanks

Thanks for the information.

On Wed, 15 Apr 2009 13:08:48 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote:

>KB956572 fails to install on SBS 2003 server.
>>
>> This failure occured (1) during Windows update and (2) after during a
>> manual download and update.
>>
>> Any idea on how to get this update installed?
>>

David Sherman wrote:
> KB956572 fails to install on SBS 2003 server.
>
> This failure occured (1) during Windows update and (2) after during a
> manual download and update.
>
> Any idea on how to get this update installed?
>
> thanks
Can you post up the logfile from 956572.log and email me with it?

YW. Why did you <snip> the information I gave you?

David Sherman wrote:
> Thanks for the information.
>
> On Wed, 15 Apr 2009 13:08:48 -0400, "PA Bear [MS MVP]"
> <PABearMVP@gmail.com> wrote:
>
>> KB956572 fails to install on SBS 2003 server.
>>>
>>> This failure occured (1) during Windows update and (2) after during a
>>> manual download and update.
>>>
>>> Any idea on how to get this update installed?

MU says this is an XP update after I scan.....Maybe that is why it won't
install...
Sue
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eCR%23NhfvJHA.192@TK2MSFTNGP05.phx.gbl...
> YW. Why did you <snip> the information I gave you?
>
> David Sherman wrote:
>> Thanks for the information.
>>
>> On Wed, 15 Apr 2009 13:08:48 -0400, "PA Bear [MS MVP]"
>> <PABearMVP@gmail.com> wrote:
>>
>>> KB956572 fails to install on SBS 2003 server.
>>>>
>>>> This failure occured (1) during Windows update and (2) after during a
>>>> manual download and update.
>>>>
>>>> Any idea on how to get this update installed?

It is the way the news reader does replies. Unless I do "select all",
it doesn't do all of the text.
Sorry


On Wed, 15 Apr 2009 14:23:49 -0400, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote:

>YW. Why did you <snip> the information I gave you?
>
>David Sherman wrote:
>> Thanks for the information.
>>
>> On Wed, 15 Apr 2009 13:08:48 -0400, "PA Bear [MS MVP]"
>> <PABearMVP@gmail.com> wrote:
>>
>>> KB956572 fails to install on SBS 2003 server.
>>>>
>>>> This failure occured (1) during Windows update and (2) after during a
>>>> manual download and update.
>>>>
>>>> Any idea on how to get this update installed?

No log file.

Windows update log error 0x800705054f


On Wed, 15 Apr 2009 11:18:52 -0700, Susan Bradley
<sbradcpa@pacbell.net> wrote:

>David Sherman wrote:
>> KB956572 fails to install on SBS 2003 server.
>>
>> This failure occured (1) during Windows update and (2) after during a
>> manual download and update.
>>
>> Any idea on how to get this update installed?
>>
>> thanks
>Can you post up the logfile from 956572.log and email me with it?

I found the log file

[KB956572.log]
0.984:
================================================== ==============================
0.984: 2009/04/14 18:34:39.640 (local)
0.984:
C:\WINDOWS\SoftwareDistribution\Download\6eb6460a1 84e63e0137f6e86aa014c56\update\update.exe
(version 6.3.4.1)
0.984: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.984: Hotfix started with following command line: -q -z -er
/ParentInfo:011710f0bd13184fbdcde1fe62ec88c8
0.984: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
3.828: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
with error 0x2
3.828: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
with error 0x2
3.828: ---- Old Information In The Registry ------
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs2.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs5.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs8.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxsB.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxsD.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxsF.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs10.tmp
3.828: Destination:
3.828: ---- New Information In The Registry ------
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs2.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs5.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs8.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxsB.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxsD.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxsF.tmp
3.828: Destination:
3.828: Source:C:\WINDOWS\system32\FxsTmp\fxs10.tmp
3.828: Destination:
3.859: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
3.859: SetProductTypes: InfProductBuildType=BuildType.IL
3.875: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.719: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\6eb6460a1 84e63e0137f6e86aa014c56\update\update_SP2GDR.inf
failed
4.719: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB956572$
4.734: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed: 0xe0000102
4.750: BuildCabinetManifest: update.url absent
4.750: Starting AnalyzeComponents
4.750: AnalyzePhaseZero used 0 ticks
4.750: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
4.750: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
4.750: Enumerating Devices of computer, GUID
{4d36e966-e325-11ce-bfc1-08002be10318}
5.250: OEM file scan used 500 ticks
6.750: The file c:\windows\system32\ntdll.dll is open or in use by
another application.

Close all other applications and then click Retry.
6.765: AnalyzePhaseOne: used 2015 ticks
6.765: GlobalErrorReturnCode set to 1359 (0x54f)
6.765: AnalyzeComponents: Cancelled
6.765: Inventory complete: ReturnStatus=1359, 2046 ticks
6.765: Num Ticks for invent : 2046
6.859: An internal error occurred.
6.859: KB956572 installation did not complete.
6.859: Update.exe extended error code = 0x54f
3.343:
================================================== ==============================
3.359: 2009/04/14 19:13:02.625 (local)
3.359:
C:\WINDOWS\SoftwareDistribution\Download\6eb6460a1 84e63e0137f6e86aa014c56\update\update.exe
(version 6.3.4.1)
3.359: Failed To Enable SE_SHUTDOWN_PRIVILEGE
3.359: Hotfix started with following command line: -q -z -er
/ParentInfo:8d13c9326e3a2e479a6bb3ad3754cb1b
3.359: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
5.640: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
with error 0x2
5.640: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
with error 0x2
5.640: ---- Old Information In The Registry ------
5.640: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
5.640: Destination:
5.640: ---- New Information In The Registry ------
5.640: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
5.640: Destination:
5.656: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
5.656: SetProductTypes: InfProductBuildType=BuildType.IL
5.671: SetAltOsLoaderPath: No section uses DirId 65701; done.
5.765: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\6eb6460a1 84e63e0137f6e86aa014c56\update\update_SP2GDR.inf
failed
5.765: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB956572$
5.781: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed: 0xe0000102
5.828: BuildCabinetManifest: update.url absent
5.828: Starting AnalyzeComponents
5.828: AnalyzePhaseZero used 0 ticks
5.828: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
5.828: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
5.828: Enumerating Devices of computer, GUID
{4d36e966-e325-11ce-bfc1-08002be10318}
6.312: OEM file scan used 484 ticks
7.453: The file c:\windows\system32\ntdll.dll is open or in use by
another application.

Close all other applications and then click Retry.
7.468: AnalyzePhaseOne: used 1640 ticks
7.468: GlobalErrorReturnCode set to 1359 (0x54f)
7.468: AnalyzeComponents: Cancelled
7.468: Inventory complete: ReturnStatus=1359, 1703 ticks
7.468: Num Ticks for invent : 1703
7.546: An internal error occurred.
7.546: KB956572 installation did not complete.
7.546: Update.exe extended error code = 0x54f
0.953:
================================================== ==============================
0.953: 2009/04/14 21:27:53.734 (local)
0.953:
C:\WINDOWS\SoftwareDistribution\Download\6eb6460a1 84e63e0137f6e86aa014c56\update\update.exe
(version 6.3.4.1)
0.953: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.953: Hotfix started with following command line: -q -z -er
/ParentInfo:d2042497e6183146b9bbb45dabaa3d1f
0.953: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
3.063: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
with error 0x2
3.063: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
with error 0x2
3.063: ---- Old Information In The Registry ------
3.063: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jucheck.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jucheck.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\RTA88420 (6.0.130.3)
3.063: Destination:C:\PROGRA~1\Java\jre6\bin\jucheck.exe (6.0.110.3)
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jusched.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jusched.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\RTB88420 (6.0.130.3)
3.063: Destination:C:\PROGRA~1\Java\jre6\bin\jusched.exe (6.0.110.3)
3.063: Source:C:\WINDOWS\system32\FxsTmp\fxsB.tmp
3.063: Destination:
3.063: ---- New Information In The Registry ------
3.063: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jucheck.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jucheck.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\RTA88420 (6.0.130.3)
3.063: Destination:C:\PROGRA~1\Java\jre6\bin\jucheck.exe (6.0.110.3)
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jusched.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\jusched.exe (6.0.110.3)
3.063: Destination:
3.063: Source:C:\PROGRA~1\Java\jre6\bin\RTB88420 (6.0.130.3)
3.063: Destination:C:\PROGRA~1\Java\jre6\bin\jusched.exe (6.0.110.3)
3.063: Source:C:\WINDOWS\system32\FxsTmp\fxsB.tmp
3.063: Destination:
3.063: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
3.063: SetProductTypes: InfProductBuildType=BuildType.IL
3.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
3.078: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\6eb6460a1 84e63e0137f6e86aa014c56\update\update_SP2GDR.inf
failed
3.078: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB956572$
3.078: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed: 0xe0000102
3.094: BuildCabinetManifest: update.url absent
3.094: Starting AnalyzeComponents
3.094: AnalyzePhaseZero used 0 ticks
3.094: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
3.094: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
3.094: Enumerating Devices of computer, GUID
{4d36e966-e325-11ce-bfc1-08002be10318}
3.453: OEM file scan used 359 ticks
3.531: The file c:\windows\system32\ntdll.dll is open or in use by
another application.

Close all other applications and then click Retry.
3.531: AnalyzePhaseOne: used 437 ticks
3.531: GlobalErrorReturnCode set to 1359 (0x54f)
3.531: AnalyzeComponents: Cancelled
3.531: Inventory complete: ReturnStatus=1359, 453 ticks
3.531: Num Ticks for invent : 453
3.625: An internal error occurred.
3.641: KB956572 installation did not complete.
3.641: Update.exe extended error code = 0x54f
3.485:
================================================== ==============================
3.500: 2009/04/15 06:47:43.765 (local)
3.516:
C:\WINDOWS\SoftwareDistribution\Download\6eb6460a1 84e63e0137f6e86aa014c56\update\update.exe
(version 6.3.4.1)
3.516: Failed To Enable SE_SHUTDOWN_PRIVILEGE
3.516: Hotfix started with following command line: -q -z -er
/ParentInfo:d9370ed08e17c743b03ff4daec615211
3.516: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
5.985: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
with error 0x2
5.985: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
with error 0x2
5.985: ---- Old Information In The Registry ------
5.985: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
5.985: Destination:
5.985: ---- New Information In The Registry ------
5.985: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
5.985: Destination:
6.000: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
6.000: SetProductTypes: InfProductBuildType=BuildType.IL
6.000: SetAltOsLoaderPath: No section uses DirId 65701; done.
6.016: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\6eb6460a1 84e63e0137f6e86aa014c56\update\update_SP2GDR.inf
failed
6.031: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB956572$
6.031: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed: 0xe0000102
6.063: BuildCabinetManifest: update.url absent
6.063: Starting AnalyzeComponents
6.063: AnalyzePhaseZero used 0 ticks
6.063: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
6.063: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
6.063: Enumerating Devices of computer, GUID
{4d36e966-e325-11ce-bfc1-08002be10318}
6.547: OEM file scan used 484 ticks
7.750: The file c:\windows\system32\ntdll.dll is open or in use by
another application.

Close all other applications and then click Retry.
7.766: AnalyzePhaseOne: used 1703 ticks
7.766: GlobalErrorReturnCode set to 1359 (0x54f)
7.766: AnalyzeComponents: Cancelled
7.766: Inventory complete: ReturnStatus=1359, 1735 ticks
7.781: Num Ticks for invent : 1765
7.985: An internal error occurred.
7.985: KB956572 installation did not complete.
7.985: Update.exe extended error code = 0x54f
3.515:
================================================== ==============================
3.515: 2009/04/15 08:19:40.437 (local)
3.515:
C:\WINDOWS\SoftwareDistribution\Download\6eb6460a1 84e63e0137f6e86aa014c56\update\update.exe
(version 6.3.4.1)
3.515: Failed To Enable SE_SHUTDOWN_PRIVILEGE
3.531: Hotfix started with following command line: -q -z -er
/ParentInfo:f8113ac46528e849bb1c0f0c09fd04bd
3.531: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
6.250: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed
with error 0x2
6.250: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed
with error 0x2
6.250: ---- Old Information In The Registry ------
6.250: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
6.250: Destination:
6.250: ---- New Information In The Registry ------
6.250: Source:C:\WINDOWS\system32\FxsTmp\fxs1.tmp
6.250: Destination:
6.265: In Function GetBuildType, line 1170, RegQueryValueEx failed
with error 0x2
6.265: SetProductTypes: InfProductBuildType=BuildType.IL
6.265: SetAltOsLoaderPath: No section uses DirId 65701; done.
6.297: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\6eb6460a1 84e63e0137f6e86aa014c56\update\update_SP2GDR.inf
failed
6.297: CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallKB956572$
6.312: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
failed: 0xe0000102
6.359: BuildCabinetManifest: update.url absent
6.359: Starting AnalyzeComponents
6.359: AnalyzePhaseZero used 0 ticks
6.375: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
6.375: SetupFindFirstLine in LoadExclusionList Failed with error:
0xe0000102
6.375: Enumerating Devices of computer, GUID
{4d36e966-e325-11ce-bfc1-08002be10318}
6.812: OEM file scan used 437 ticks
8.094: The file c:\windows\system32\ntdll.dll is open or in use by
another application.

Close all other applications and then click Retry.
8.125: AnalyzePhaseOne: used 1766 ticks
8.125: GlobalErrorReturnCode set to 1359 (0x54f)
8.125: AnalyzeComponents: Cancelled
8.125: Inventory complete: ReturnStatus=1359, 1828 ticks
8.125: Num Ticks for invent : 1828
8.359: An internal error occurred.
8.359: KB956572 installation did not complete.
8.359: Update.exe extended error code = 0x54f



On Wed, 15 Apr 2009 11:18:52 -0700, Susan Bradley
<sbradcpa@pacbell.net> wrote:

>David Sherman wrote:
>> KB956572 fails to install on SBS 2003 server.
>>
>> This failure occured (1) during Windows update and (2) after during a
>> manual download and update.
>>
>> Any idea on how to get this update installed?
>>
>> thanks
>Can you post up the logfile from 956572.log and email me with it?

Had I known you were accessing this newsgroup using Agent, I would have
changed the sig delimiter in my reply.
==
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

David Sherman wrote:
> It is the way the news reader does replies. Unless I do "select all",
> it doesn't do all of the text.
> Sorry
>
>
> On Wed, 15 Apr 2009 14:23:49 -0400, "PA Bear [MS MVP]"
> <PABearMVP@gmail.com> wrote:
>
>> YW. Why did you <snip> the information I gave you?
>>
>> David Sherman wrote:
>>> Thanks for the information.
>>>
>>> On Wed, 15 Apr 2009 13:08:48 -0400, "PA Bear [MS MVP]"
>>> <PABearMVP@gmail.com> wrote:
>>>
>>>> KB956572 fails to install on SBS 2003 server.
>>>>>
>>>>> This failure occured (1) during Windows update and (2) after during a
>>>>> manual download and update.
>>>>>
>>>>> Any idea on how to get this update installed?