[Crosspost to Windows Update newsgroup]
Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page":
That being said, you may be seeing the affects of a hijackware infection.
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan!
2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Seek expert assistance in
or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> "The website has encountered a problem and cannot display the page you are
> trying to view"
> XP Home SP2
> Suddenly after 5 years of virtually trouble free XP this message now
> when I try to use the windows update.
> I have trawled through Google several times and find many suggestions but
> fixes that are straight forward and many require registry changes.
> I appreciate that the question has been asked many times but could one of
> the honourable posters to this forum please give it to me again or a work