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Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 04-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.
[Crosspost to Windows Update newsgroup]

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page":
http://support.microsoft.com/kb/914226

That being said, you may be seeing the affects of a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan!

2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Jumbo wrote:
> "The website has encountered a problem and cannot display the page you are
> trying to view"
>
> XP Home SP2
>
> Suddenly after 5 years of virtually trouble free XP this message now
> appears
> when I try to use the windows update.
>
> I have trawled through Google several times and find many suggestions but
> no
> fixes that are straight forward and many require registry changes.
>
> I appreciate that the question has been asked many times but could one of
> the honourable posters to this forum please give it to me again or a work
> around.
>
> Jumbo


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  #2 (permalink)  
Old 04-12-2009
SPAMCOP User
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.
Bear,

If you saw my post I gave the user the Windows Updates newsgroup

--
SPAMCOP User




"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eY5UW3ruJHA.4676@TK2MSFTNGP02.phx.gbl...
> [Crosspost to Windows Update newsgroup]
>
> Error message when you try to install updates from the Windows Update Web
> site on a Windows XP-based computer: "Windows Update has encountered an
> error and cannot display the requested page":
> http://support.microsoft.com/kb/914226
>
> That being said, you may be seeing the affects of a hijackware infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan!
>
> 2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://www.dslreports.com/forum/cleanup,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting
> this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Jumbo wrote:
>> "The website has encountered a problem and cannot display the page you
>> are
>> trying to view"
>>
>> XP Home SP2
>>
>> Suddenly after 5 years of virtually trouble free XP this message now
>> appears
>> when I try to use the windows update.
>>
>> I have trawled through Google several times and find many suggestions but
>> no
>> fixes that are straight forward and many require registry changes.
>>
>> I appreciate that the question has been asked many times but could one of
>> the honourable posters to this forum please give it to me again or a work
>> around.
>>
>> Jumbo

>


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