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Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 04-11-2009
Jumbo
 

Posts: n/a
Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.
"The website has encountered a problem and cannot display the page you are
trying to view"

XP Home SP2

Suddenly after 5 years of virtually trouble free XP this message now appears
when I try to use the windows update.

I have trawled through Google several times and find many suggestions but no
fixes that are straight forward and many require registry changes.

I appreciate that the question has been asked many times but could one of
the honourable posters to this forum please give it to me again or a work
around.

Jumbo
--
Silver Surfer and running low on brain power.

--
Silver Surfer


Reply With Quote
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  #2 (permalink)  
Old 04-11-2009
Shenan Stanley
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.
Jumbo wrote:
> "The website has encountered a problem and cannot display the page
> you are trying to view"
>
> XP Home SP2
>
> Suddenly after 5 years of virtually trouble free XP this message
> now appears when I try to use the windows update.
>
> I have trawled through Google several times and find many
> suggestions but no fixes that are straight forward and many require
> registry changes.
> I appreciate that the question has been asked many times but could
> one of the honourable posters to this forum please give it to me
> again or a work around.


Step-by-step, in the given order...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

If it seemed to have failed, do this:

Check the staus of these two services:
- Automatic Updates
- Background Intelligent Transfer Service

Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?

Report that here.

Then:

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

You can copy/paste the last 50 or so lines here...

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

Also give what AntiVirus software you are running, any third party security
software at all actually...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #3 (permalink)  
Old 04-11-2009
Jumbo
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.

"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:ODFnMSquJHA.4980@TK2MSFTNGP02.phx.gbl...
> Jumbo wrote:
>> "The website has encountered a problem and cannot display the page
>> you are trying to view"
>>
>> XP Home SP2
>>
>> Suddenly after 5 years of virtually trouble free XP this message
>> now appears when I try to use the windows update.
>>
>> I have trawled through Google several times and find many
>> suggestions but no fixes that are straight forward and many require
>> registry changes.
>> I appreciate that the question has been asked many times but could
>> one of the honourable posters to this forum please give it to me
>> again or a work around.

>
> Step-by-step, in the given order...
>
> Download, install, run, update and perform a full scan (separately) with
> the
> following two applications (freeware versions are the ones to use for
> this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> ... and save it to the root of your C:\ drive. After saving it to the
> root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click
> on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer
> and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM
> scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one. I would completely avoid the Optional
> Hardware updates.
>
> Come back - let us know if that worked.
> ... Really - come back and let everyone know if that worked.
>
> If it seemed to have failed, do this:
>
> Check the staus of these two services:
> - Automatic Updates
> - Background Intelligent Transfer Service
>
> Click Start, click Run, type services.msc, and then click OK. In the list
> of
> services, find those two, right click on them one at a time and choose
> properties. In the Startup type list, what is each of them set to?
>
> Report that here.
>
> Then:
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any error
> code(s) or explanation as to why the page cannot be displayed.
>
> You can copy/paste the last 50 or so lines here...
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093
>
> Also give what AntiVirus software you are running, any third party
> security software at all actually...
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

Thank you for this excellent response though I'm not sure that I will be
competent enough to complete successfully.

Jumbo


Reply With Quote
  #4 (permalink)  
Old 04-11-2009
Shenan Stanley
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.
Jumbo wrote:
> "The website has encountered a problem and cannot display the page
> you are trying to view"
>
> XP Home SP2
>
> Suddenly after 5 years of virtually trouble free XP this message
> now appears when I try to use the windows update.
>
> I have trawled through Google several times and find many
> suggestions but no fixes that are straight forward and many require
> registry changes.
> I appreciate that the question has been asked many times but could
> one of the honourable posters to this forum please give it to me
> again or a work around.


Shenan Stanley wrote:
> Step-by-step, in the given order...
>
> Download, install, run, update and perform a full scan (separately)
> with the following two applications (freeware versions are the ones
> to use for this):
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and
> removing whatever they both find completely, you may uninstall
> these products, if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here
> (x86): http://go.microsoft.com/fwlink/?LinkID=91237
> ... and save it to the root of your C:\ drive. After saving it to
> the root of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
> click on NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet
> Explorer and visit http://windowsupdate.microsoft.com/ and select
> to do a CUSTOM scan... (Every time you are about to click on
> something while at these web pages - first press and hold down the
> CTRL key while you click on it. You can release the CTRL key after
> clicking each time.)
> Once the scan is done, select just _ONE_ of the high priority
> updates (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than
> 3-5 at a time.
>
> The Optional Software updates are generally safe - although I
> recommend against the "Windows Search" one. I would completely
> avoid the Optional Hardware updates.
>
> Come back - let us know if that worked.
> ... Really - come back and let everyone know if that worked.
>
> If it seemed to have failed, do this:
>
> Check the staus of these two services:
> - Automatic Updates
> - Background Intelligent Transfer Service
>
> Click Start, click Run, type services.msc, and then click OK. In
> the list of services, find those two, right click on them one at a
> time and choose properties. In the Startup type list, what is each
> of them set to?
> Report that here.
>
> Then:
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any
> error code(s) or explanation as to why the page cannot be displayed.
>
> You can copy/paste the last 50 or so lines here...
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093
>
> Also give what AntiVirus software you are running, any third party
> security software at all actually...


Jumbo wrote:
> Thank you for this excellent response though I'm not sure that I
> will be competent enough to complete successfully.


I have confidence in your ability - and/or you can ask if you get stuck. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #5 (permalink)  
Old 04-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.
[[ If you must make identical posts to multiple newsgroups, please
cross-post one (1) message to all of them. Thank you.

Multiposting vs Crossposting:
http://www.blakjak.demon.co.uk/mul_crss.htm ]]

Jumbo wrote:
> "The website has encountered a problem and cannot display the page you are
> trying to view"
>
> XP Home SP2
>
> Suddenly after 5 years of virtually trouble free XP this message now
> appears
> when I try to use the windows update.
>
> I have trawled through Google several times and find many suggestions but
> no
> fixes that are straight forward and many require registry changes.
>
> I appreciate that the question has been asked many times but could one of
> the honourable posters to this forum please give it to me again or a work
> around.
>
> Jumbo
> --
> Silver Surfer and running low on brain power.


Reply With Quote
  #6 (permalink)  
Old 04-11-2009
Andy48071
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears.
I follow what Shenan Stanley said and it do works !! Thanks !

However, after that, everytime I start my computer, it will show three
following DLLs missing.

windows/system32/savogiju.dll
windows/system32/mujuwega.dll
windows/system32/jumidani.dll

Do I need those three above DLLs for Windows XP or Office? If so, how do I
get them?

Andy

"Shenan Stanley" wrote:

> Jumbo wrote:
> > "The website has encountered a problem and cannot display the page
> > you are trying to view"
> >
> > XP Home SP2
> >
> > Suddenly after 5 years of virtually trouble free XP this message
> > now appears when I try to use the windows update.
> >
> > I have trawled through Google several times and find many
> > suggestions but no fixes that are straight forward and many require
> > registry changes.
> > I appreciate that the question has been asked many times but could
> > one of the honourable posters to this forum please give it to me
> > again or a work around.

>
> Shenan Stanley wrote:
> > Step-by-step, in the given order...
> >
> > Download, install, run, update and perform a full scan (separately)
> > with the following two applications (freeware versions are the ones
> > to use for this):
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and
> > removing whatever they both find completely, you may uninstall
> > these products, if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here
> > (x86): http://go.microsoft.com/fwlink/?LinkID=91237
> > ... and save it to the root of your C:\ drive. After saving it to
> > the root of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
> > click on NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer (for your OS):
> > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as an user with administrative rights and open Internet
> > Explorer and visit http://windowsupdate.microsoft.com/ and select
> > to do a CUSTOM scan... (Every time you are about to click on
> > something while at these web pages - first press and hold down the
> > CTRL key while you click on it. You can release the CTRL key after
> > clicking each time.)
> > Once the scan is done, select just _ONE_ of the high priority
> > updates (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than
> > 3-5 at a time.
> >
> > The Optional Software updates are generally safe - although I
> > recommend against the "Windows Search" one. I would completely
> > avoid the Optional Hardware updates.
> >
> > Come back - let us know if that worked.
> > ... Really - come back and let everyone know if that worked.
> >
> > If it seemed to have failed, do this:
> >
> > Check the staus of these two services:
> > - Automatic Updates
> > - Background Intelligent Transfer Service
> >
> > Click Start, click Run, type services.msc, and then click OK. In
> > the list of services, find those two, right click on them one at a
> > time and choose properties. In the Startup type list, what is each
> > of them set to?
> > Report that here.
> >
> > Then:
> >
> > Click Start, and then click Run.
> > In the Open box, type: %windir%\windowsupdate.log
> > and then click OK.
> >
> > Scroll down towards the bottom for the latest entries to locate any
> > error code(s) or explanation as to why the page cannot be displayed.
> >
> > You can copy/paste the last 50 or so lines here...
> >
> > How to read the Windowsupdate.log file:
> > http://support.microsoft.com/kb/902093
> >
> > Also give what AntiVirus software you are running, any third party
> > security software at all actually...

>
> Jumbo wrote:
> > Thank you for this excellent response though I'm not sure that I
> > will be competent enough to complete successfully.

>
> I have confidence in your ability - and/or you can ask if you get stuck. ;-)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Reply With Quote
  #7 (permalink)  
Old 04-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears.
Your computer is still infected with Vundo (and probably much more).

Andy48071 wrote:
> I follow what Shenan Stanley said and it do works !! Thanks !
>
> However, after that, everytime I start my computer, it will show three
> following DLLs missing.
>
> windows/system32/savogiju.dll
> windows/system32/mujuwega.dll
> windows/system32/jumidani.dll
>
> Do I need those three above DLLs for Windows XP or Office? If so, how do I
> get them?
>
> Andy
>
> "Shenan Stanley" wrote:
>
>> Jumbo wrote:
>>> "The website has encountered a problem and cannot display the page
>>> you are trying to view"
>>>
>>> XP Home SP2
>>>
>>> Suddenly after 5 years of virtually trouble free XP this message
>>> now appears when I try to use the windows update.
>>>
>>> I have trawled through Google several times and find many
>>> suggestions but no fixes that are straight forward and many require
>>> registry changes.
>>> I appreciate that the question has been asked many times but could
>>> one of the honourable posters to this forum please give it to me
>>> again or a work around.

>>
>> Shenan Stanley wrote:
>>> Step-by-step, in the given order...
>>>
>>> Download, install, run, update and perform a full scan (separately)
>>> with the following two applications (freeware versions are the ones
>>> to use for this):
>>> SuperAntiSpyware
>>> http://www.superantispyware.com/
>>>
>>> MalwareBytes
>>> http://www.malwarebytes.com/
>>>
>>> After performing a full scan with one and then the other and
>>> removing whatever they both find completely, you may uninstall
>>> these products, if you wish.
>>>
>>> Reboot.
>>>
>>> Start button --> RUN and type in:
>>> %SystemRoot%\system32\net stop wuauserv
>>> --> Click OK.
>>>
>>> Start button --> RUN and type in:
>>> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
>>> --> Click OK.
>>>
>>> Start button --> RUN and type in:
>>> %SystemRoot%\system32\net start wuauserv
>>> --> Click OK.
>>>
>>> Download the latest version of the Windows Update agent from here
>>> (x86): http://go.microsoft.com/fwlink/?LinkID=91237
>>> ... and save it to the root of your C:\ drive. After saving it to
>>> the root of the C:\ drive, do the following:
>>>
>>> Close all Internet Explorer windows and other applications.
>>>
>>> Start button --> RUN and type in:
>>> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>>> --> Click OK.
>>>
>>> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
>>> click on NEXT --> When it finishes installing, click on "Finish"...
>>>
>>> Reboot.
>>>
>>> Download/Install the latest Windows Installer (for your OS):
>>> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
>>> http://www.microsoft.com/downloadS/d...displaylang=en
>>>
>>> Reboot.
>>>
>>> Log on as an user with administrative rights and open Internet
>>> Explorer and visit http://windowsupdate.microsoft.com/ and select
>>> to do a CUSTOM scan... (Every time you are about to click on
>>> something while at these web pages - first press and hold down the
>>> CTRL key while you click on it. You can release the CTRL key after
>>> clicking each time.)
>>> Once the scan is done, select just _ONE_ of the high priority
>>> updates (deselect any others) and install it.
>>>
>>> Reboot again.
>>>
>>> If it did work - try the web page again - selecting no more than
>>> 3-5 at a time.
>>>
>>> The Optional Software updates are generally safe - although I
>>> recommend against the "Windows Search" one. I would completely
>>> avoid the Optional Hardware updates.
>>>
>>> Come back - let us know if that worked.
>>> ... Really - come back and let everyone know if that worked.
>>>
>>> If it seemed to have failed, do this:
>>>
>>> Check the staus of these two services:
>>> - Automatic Updates
>>> - Background Intelligent Transfer Service
>>>
>>> Click Start, click Run, type services.msc, and then click OK. In
>>> the list of services, find those two, right click on them one at a
>>> time and choose properties. In the Startup type list, what is each
>>> of them set to?
>>> Report that here.
>>>
>>> Then:
>>>
>>> Click Start, and then click Run.
>>> In the Open box, type: %windir%\windowsupdate.log
>>> and then click OK.
>>>
>>> Scroll down towards the bottom for the latest entries to locate any
>>> error code(s) or explanation as to why the page cannot be displayed.
>>>
>>> You can copy/paste the last 50 or so lines here...
>>>
>>> How to read the Windowsupdate.log file:
>>> http://support.microsoft.com/kb/902093
>>>
>>> Also give what AntiVirus software you are running, any third party
>>> security software at all actually...

>>
>> Jumbo wrote:
>>> Thank you for this excellent response though I'm not sure that I
>>> will be competent enough to complete successfully.

>>
>> I have confidence in your ability - and/or you can ask if you get stuck.
>> ;-)
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #8 (permalink)  
Old 04-11-2009
Jim
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears.

"Andy48071" <Andy48071@discussions.microsoft.com> wrote in message
news:5ECFF1FD-8842-456D-B409-A2D83703E87A@microsoft.com...
>I follow what Shenan Stanley said and it do works !! Thanks !
>
> However, after that, everytime I start my computer, it will show three
> following DLLs missing.
>
> windows/system32/savogiju.dll
> windows/system32/mujuwega.dll
> windows/system32/jumidani.dll
>
> Do I need those three above DLLs for Windows XP or Office? If so, how do I
> get them?
>
> Andy
>
> "Shenan Stanley" wrote:
>
>> Jumbo wrote:
>> > "The website has encountered a problem and cannot display the page
>> > you are trying to view"
>> >
>> > XP Home SP2
>> >
>> > Suddenly after 5 years of virtually trouble free XP this message
>> > now appears when I try to use the windows update.
>> >
>> > I have trawled through Google several times and find many
>> > suggestions but no fixes that are straight forward and many require
>> > registry changes.
>> > I appreciate that the question has been asked many times but could
>> > one of the honourable posters to this forum please give it to me
>> > again or a work around.

>>
>> Shenan Stanley wrote:
>> > Step-by-step, in the given order...
>> >
>> > Download, install, run, update and perform a full scan (separately)
>> > with the following two applications (freeware versions are the ones
>> > to use for this):
>> > SuperAntiSpyware
>> > http://www.superantispyware.com/
>> >
>> > MalwareBytes
>> > http://www.malwarebytes.com/
>> >
>> > After performing a full scan with one and then the other and
>> > removing whatever they both find completely, you may uninstall
>> > these products, if you wish.
>> >
>> > Reboot.
>> >
>> > Start button --> RUN and type in:
>> > %SystemRoot%\system32\net stop wuauserv
>> > --> Click OK.
>> >
>> > Start button --> RUN and type in:
>> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
>> > --> Click OK.
>> >
>> > Start button --> RUN and type in:
>> > %SystemRoot%\system32\net start wuauserv
>> > --> Click OK.
>> >
>> > Download the latest version of the Windows Update agent from here
>> > (x86): http://go.microsoft.com/fwlink/?LinkID=91237
>> > ... and save it to the root of your C:\ drive. After saving it to
>> > the root of the C:\ drive, do the following:
>> >
>> > Close all Internet Explorer windows and other applications.
>> >
>> > Start button --> RUN and type in:
>> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>> > --> Click OK.
>> >
>> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
>> > click on NEXT --> When it finishes installing, click on "Finish"...
>> >
>> > Reboot.
>> >
>> > Download/Install the latest Windows Installer (for your OS):
>> > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
>> > http://www.microsoft.com/downloadS/d...displaylang=en
>> >
>> > Reboot.
>> >
>> > Log on as an user with administrative rights and open Internet
>> > Explorer and visit http://windowsupdate.microsoft.com/ and select
>> > to do a CUSTOM scan... (Every time you are about to click on
>> > something while at these web pages - first press and hold down the
>> > CTRL key while you click on it. You can release the CTRL key after
>> > clicking each time.)
>> > Once the scan is done, select just _ONE_ of the high priority
>> > updates (deselect any others) and install it.
>> >
>> > Reboot again.
>> >
>> > If it did work - try the web page again - selecting no more than
>> > 3-5 at a time.
>> >
>> > The Optional Software updates are generally safe - although I
>> > recommend against the "Windows Search" one. I would completely
>> > avoid the Optional Hardware updates.
>> >
>> > Come back - let us know if that worked.
>> > ... Really - come back and let everyone know if that worked.
>> >
>> > If it seemed to have failed, do this:
>> >
>> > Check the staus of these two services:
>> > - Automatic Updates
>> > - Background Intelligent Transfer Service
>> >
>> > Click Start, click Run, type services.msc, and then click OK. In
>> > the list of services, find those two, right click on them one at a
>> > time and choose properties. In the Startup type list, what is each
>> > of them set to?
>> > Report that here.
>> >
>> > Then:
>> >
>> > Click Start, and then click Run.
>> > In the Open box, type: %windir%\windowsupdate.log
>> > and then click OK.
>> >
>> > Scroll down towards the bottom for the latest entries to locate any
>> > error code(s) or explanation as to why the page cannot be displayed.
>> >
>> > You can copy/paste the last 50 or so lines here...
>> >
>> > How to read the Windowsupdate.log file:
>> > http://support.microsoft.com/kb/902093
>> >
>> > Also give what AntiVirus software you are running, any third party
>> > security software at all actually...

>>
>> Jumbo wrote:
>> > Thank you for this excellent response though I'm not sure that I
>> > will be competent enough to complete successfully.

>>
>> I have confidence in your ability - and/or you can ask if you get stuck.
>> ;-)
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html
>>
>>
>>


According to a search of the internet, those files are part of a Vundo
infection. In all likelihood, what you have are dangling entries in the
registry that cause Windows to try to load these now removed files.
A search of the registry is in order.

Jim



Reply With Quote
  #9 (permalink)  
Old 04-11-2009
Shenan Stanley
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears.
Jumbo wrote:
> "The website has encountered a problem and cannot display the page
> you are trying to view"
>
> XP Home SP2
>
> Suddenly after 5 years of virtually trouble free XP this message
> now appears when I try to use the windows update.
>
> I have trawled through Google several times and find many
> suggestions but no fixes that are straight forward and many require
> registry changes.
> I appreciate that the question has been asked many times but could
> one of the honourable posters to this forum please give it to me
> again or a work around.


Shenan Stanley wrote:
> Step-by-step, in the given order...
>
> Download, install, run, update and perform a full scan (separately)
> with the following two applications (freeware versions are the ones
> to use for this):
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and
> removing whatever they both find completely, you may uninstall
> these products, if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here
> (x86): http://go.microsoft.com/fwlink/?LinkID=91237
> ... and save it to the root of your C:\ drive. After saving it to
> the root of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
> click on NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer (for your OS):
> ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet
> Explorer and visit http://windowsupdate.microsoft.com/ and select
> to do a CUSTOM scan... (Every time you are about to click on
> something while at these web pages - first press and hold down the
> CTRL key while you click on it. You can release the CTRL key after
> clicking each time.)
> Once the scan is done, select just _ONE_ of the high priority
> updates (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than
> 3-5 at a time.
>
> The Optional Software updates are generally safe - although I
> recommend against the "Windows Search" one. I would completely
> avoid the Optional Hardware updates.
>
> Come back - let us know if that worked.
> ... Really - come back and let everyone know if that worked.
>
> If it seemed to have failed, do this:
>
> Check the staus of these two services:
> - Automatic Updates
> - Background Intelligent Transfer Service
>
> Click Start, click Run, type services.msc, and then click OK. In
> the list of services, find those two, right click on them one at a
> time and choose properties. In the Startup type list, what is each
> of them set to?
> Report that here.
>
> Then:
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any
> error code(s) or explanation as to why the page cannot be displayed.
>
> You can copy/paste the last 50 or so lines here...
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093
>
> Also give what AntiVirus software you are running, any third party
> security software at all actually...


Jumbo wrote:
> Thank you for this excellent response though I'm not sure that I
> will be competent enough to complete successfully.


Shenan Stanley wrote:
> I have confidence in your ability - and/or you can ask if you get
> stuck. ;-)


Andy48071 wrote:
> I follow what Shenan Stanley said and it do works !! Thanks !
>
> However, after that, everytime I start my computer, it will show
> three following DLLs missing.
>
> windows/system32/savogiju.dll
> windows/system32/mujuwega.dll
> windows/system32/jumidani.dll
>
> Do I need those three above DLLs for Windows XP or Office? If so,
> how do I get them?


You may still be infested with Vundo (or variants and likely other things.)

It may just be entries leftover from the cleanup (the files cannot be found
because they were removed properly during your scan and removal - but the
registry entries/startup values for those things are still there *trying* to
load them.)

Run MSCONFIG and find out where these values are (in the registry, etc) and
use that location information to remove them. (Do not just uncheck them in
MSCONFIG, use that information to actually go to the location and remove the
entries manually.)

This may get too complicated - but - it may also be your only option beyond
bringing the computer to someone to clean it for you... If you go through
this posting and your computer checks out clean, then more than likely - you
are clean!

http://aumha.net/viewtopic.php?f=30&t=4075

If you want to be sure - start a conversation in THAT forum using the
information you gather by following the advice in the link above verbatim.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #10 (permalink)  
Old 04-11-2009
Jumbo
 

Posts: n/a
Re: Unable to install microsft updates. Afer 5 years this appears. Silver Surfer needs a bit of help.
Very sorry but I did not know about this NG until advised by a poster on the
windowsxp.general group.

Please forgive me.

Thanks to every poster for the wealth of advice. Now working but I cannot be
sure of which change made the final correction.

Jumbo


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u3G6oFsuJHA.4648@TK2MSFTNGP06.phx.gbl...
> [[ If you must make identical posts to multiple newsgroups, please
> cross-post one (1) message to all of them. Thank you.
>
> Multiposting vs Crossposting:
> http://www.blakjak.demon.co.uk/mul_crss.htm ]]
>
> Jumbo wrote:
>> "The website has encountered a problem and cannot display the page you
>> are
>> trying to view"
>>
>> XP Home SP2
>>
>> Suddenly after 5 years of virtually trouble free XP this message now
>> appears
>> when I try to use the windows update.
>>
>> I have trawled through Google several times and find many suggestions but
>> no
>> fixes that are straight forward and many require registry changes.
>>
>> I appreciate that the question has been asked many times but could one of
>> the honourable posters to this forum please give it to me again or a work
>> around.
>>
>> Jumbo
>> --
>> Silver Surfer and running low on brain power.

>



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