To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.
PS: You might consider downloading the tool on an uninfected computer...
Updated canned reply:
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Seek expert assistance in
or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> I am unable to download the MSRT - when I click on download I get the
> folloing message in the new window:
> Internet Explorer cannot display the webpage
> Most likely causes:
> You are not connected to the Internet.
> The website is encountering problems.
> There might be a typing error in the address.
> What you can try:
> Diagnose Connection Problems
> More information
> This problem can be caused by a variety of issues, including:
> Internet connectivity has been lost.
> The website is temporarily unavailable.
> The Domain Name Server (DNS) is not reachable.
> The Domain Name Server (DNS) does not have a listing for the website's
> If this is an HTTPS (secure) address, click Tools, click Internet Options,
> click Advanced, and check to be sure the SSL and TLS protocols are enabled
> under the security section.
> For offline users
> You can still view subscribed feeds and some recently viewed webpages.
> To view subscribed feeds
> Click the Favorites Center button , click Feeds, and then click the feed
> want to view.
> To view recently visited webpages (might not work on all pages)
> Click Tools , and then click Work Offline.
> Click the Favorites Center button , click History, and then click the page
> you want to view.
> any advice?