We have several Windows XP SP2 workstation that have application installed
that need certain SQL updates according with Windows Updates and WSUS, but
they ALWAYS fail on every machine.
I spent several days with Microsoft free security update tech support
sending log files back and forth and they finally gave up saying they can't
find the cause and want me to contact SQL fee based tech support, pay them
with a credit card and then ask for a refund later.
The hotfixes that fail to install on multiple machines are:
kb948110 (most common problem update by far)
This is the final response from Microsoft:
"I am sorry to tell you that as Windows Update support, we mainly focus on
the updates for Windows Operating System instead of the specific product,
such as SQL server update. Therefore, we have limited information on the
update for SQL product. To better sever you and resolve our issue in a timely
manner, I suggest contacting our SQL support
). They have more
information on such issue. The SQL Server Support is not free, but you can
refund after they resolve the SQL Server update issue. You call
1-800-936-5700 and give the Customer Service Representative your service
request number SRX******** and credit card information. The agent will be
happy to process your refund immediately."
I don't even have access to a credit card that can be used for this purpose.
What can be done to resolve this issue?