Unable to check for updates

I am unable to check for updates using windows update. This has been
happening since 1/6/2009 the same day I installed Kaspersky Internet Security
2009. The last available updated was in December some time. I have tried so
many things to fix the problem. If anyone could help that would be great.
Thanks!

Have you purchased Kaspersky Internet Security (yet)?

What anti-virus application was installed before you installed KIS 2009 on
06 January, Nicole?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
https://mvp.support.microsoft.com/pr...A-D04AAA41556E


Nicole wrote:
> I am unable to check for updates using windows update. This has been
> happening since 1/6/2009 the same day I installed Kaspersky Internet
> Security 2009. The last available updated was in December some time. I
> have tried so many things to fix the problem. If anyone could help that
> would be great. Thanks!

I had an older version of KIS but my licensce expired so I bought the new KIS
2009. I have been using KIS since I bought the laptop a little over a year
ago and this problem just started recently. The error code that I am getting
with the windows update is "Code 80070057 Windows encounterd an unknown error"

"PA Bear [MS MVP]" wrote:

> Have you purchased Kaspersky Internet Security (yet)?
>
> What anti-virus application was installed before you installed KIS 2009 on
> 06 January, Nicole?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> https://mvp.support.microsoft.com/pr...A-D04AAA41556E
>
>
> Nicole wrote:
> > I am unable to check for updates using windows update. This has been
> > happening since 1/6/2009 the same day I installed Kaspersky Internet
> > Security 2009. The last available updated was in December some time. I
> > have tried so many things to fix the problem. If anyone could help that
> > would be great. Thanks!
>
>

When (date) did your previous KIS subscription expire?

Did you uninstall your previous version of KIS and then run the removal tool
(http://support.kaspersky.com/faq/?qid=208279463) before installing KIS
2009?

Are you absolutely certain that you were able to access/use Windows Update
before you installed KIS 2009 (e.g., on 05 Jan-09 and earlier)?

Is Automatic Updates enabled?
--
~PA Bear

Nicole wrote:
> I had an older version of KIS but my licensce expired so I bought the new
> KIS 2009. I have been using KIS since I bought the laptop a little over a
> year ago and this problem just started recently. The error code that I am
> getting with the windows update is "Code 80070057 Windows encounterd an
> unknown error"
>
> "PA Bear [MS MVP]" wrote:
>> Have you purchased Kaspersky Internet Security (yet)?
>>
>> What anti-virus application was installed before you installed KIS 2009
>> on
>> 06 January, Nicole?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Nicole wrote:
>>> I am unable to check for updates using windows update. This has been
>>> happening since 1/6/2009 the same day I installed Kaspersky Internet
>>> Security 2009. The last available updated was in December some time. I
>>> have tried so many things to fix the problem. If anyone could help that
>>> would be great. Thanks!

My pervious subscription expired 1-5-09. I am not sure if i ran the removal
tool. I did uninstall the previous version though.

I am not 100% certain that I was able to access automatic updates before I
installed the new version of KIS 2009. I am unable to access the information
when my last update occurred because I found some other solutions that I
tried and that erased the history.

I am running windows vista home premium with service pack 1.

"PA Bear [MS MVP]" wrote:

> When (date) did your previous KIS subscription expire?
>
> Did you uninstall your previous version of KIS and then run the removal tool
> (http://support.kaspersky.com/faq/?qid=208279463) before installing KIS
> 2009?
>
> Are you absolutely certain that you were able to access/use Windows Update
> before you installed KIS 2009 (e.g., on 05 Jan-09 and earlier)?
>
> Is Automatic Updates enabled?
> --
> ~PA Bear
>
> Nicole wrote:
> > I had an older version of KIS but my licensce expired so I bought the new
> > KIS 2009. I have been using KIS since I bought the laptop a little over a
> > year ago and this problem just started recently. The error code that I am
> > getting with the windows update is "Code 80070057 Windows encounterd an
> > unknown error"
> >
> > "PA Bear [MS MVP]" wrote:
> >> Have you purchased Kaspersky Internet Security (yet)?
> >>
> >> What anti-virus application was installed before you installed KIS 2009
> >> on
> >> 06 January, Nicole?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> Nicole wrote:
> >>> I am unable to check for updates using windows update. This has been
> >>> happening since 1/6/2009 the same day I installed Kaspersky Internet
> >>> Security 2009. The last available updated was in December some time. I
> >>> have tried so many things to fix the problem. If anyone could help that
> >>> would be great. Thanks!
>
>

I just wanted to also let you know that I really don't know what is going on
but I have been trying to figure out the issue for about two weeks and in
that time I gathered that some other people were having issue with windows
update that also had KIS 2009. I don't know if this is my problem.

All I really know is that from what I can remember my last real updated was
on 11/18/2008. I went to installed updates in windows update screen and that
was the last date that any updates were installed. I am getting error code
80070057. I just verified and I have the install updates automatic box
checked. In the beginning of 2009 is when I installed KIS 2009. I mentioned
this earlier because I didn't know if that would help.

Thank you for replying. Nicole

"Nicole" wrote:

>
> My pervious subscription expired 1-5-09. I am not sure if i ran the removal
> tool. I did uninstall the previous version though.
>
> I am not 100% certain that I was able to access automatic updates before I
> installed the new version of KIS 2009. I am unable to access the information
> when my last update occurred because I found some other solutions that I
> tried and that erased the history.
>
> I am running windows vista home premium with service pack 1.
>
> "PA Bear [MS MVP]" wrote:
>
> > When (date) did your previous KIS subscription expire?
> >
> > Did you uninstall your previous version of KIS and then run the removal tool
> > (http://support.kaspersky.com/faq/?qid=208279463) before installing KIS
> > 2009?
> >
> > Are you absolutely certain that you were able to access/use Windows Update
> > before you installed KIS 2009 (e.g., on 05 Jan-09 and earlier)?
> >
> > Is Automatic Updates enabled?
> > --
> > ~PA Bear
> >
> > Nicole wrote:
> > > I had an older version of KIS but my licensce expired so I bought the new
> > > KIS 2009. I have been using KIS since I bought the laptop a little over a
> > > year ago and this problem just started recently. The error code that I am
> > > getting with the windows update is "Code 80070057 Windows encounterd an
> > > unknown error"
> > >
> > > "PA Bear [MS MVP]" wrote:
> > >> Have you purchased Kaspersky Internet Security (yet)?
> > >>
> > >> What anti-virus application was installed before you installed KIS 2009
> > >> on
> > >> 06 January, Nicole?
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> > >>
> > >>
> > >> Nicole wrote:
> > >>> I am unable to check for updates using windows update. This has been
> > >>> happening since 1/6/2009 the same day I installed Kaspersky Internet
> > >>> Security 2009. The last available updated was in December some time. I
> > >>> have tried so many things to fix the problem. If anyone could help that
> > >>> would be great. Thanks!
> >
> >

If no updates have been installed since 18 Nov-08, be it via Automatic
Update or Windows Update website, you're probably seeing the affects of a
hijackware infection. (If this is the case, there's a very good chance that
KIS 2009 did not install properly and therefore isn't working properly.)

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan!

2. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.


Nicole wrote:
> I just wanted to also let you know that I really don't know what is going
> on
> but I have been trying to figure out the issue for about two weeks and in
> that time I gathered that some other people were having issue with windows
> update that also had KIS 2009. I don't know if this is my problem.
>
> All I really know is that from what I can remember my last real updated
> was
> on 11/18/2008. I went to installed updates in windows update screen and
> that was the last date that any updates were installed. I am getting
> error
> code 80070057. I just verified and I have the install updates automatic
> box
> checked. In the beginning of 2009 is when I installed KIS 2009. I
> mentioned this earlier because I didn't know if that would help.
>
>> My pervious subscription expired 1-5-09. I am not sure if i ran the
>> removal tool. I did uninstall the previous version though.
>>
>> I am not 100% certain that I was able to access automatic updates before
>> I
>> installed the new version of KIS 2009. I am unable to access the
>> information when my last update occurred because I found some other
>> solutions that I tried and that erased the history.
>>
>> I am running windows vista home premium with service pack 1.
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> When (date) did your previous KIS subscription expire?
>>>
>>> Did you uninstall your previous version of KIS and then run the removal
>>> tool (http://support.kaspersky.com/faq/?qid=208279463) before installing
>>> KIS 2009?
>>>
>>> Are you absolutely certain that you were able to access/use Windows
>>> Update
>>> before you installed KIS 2009 (e.g., on 05 Jan-09 and earlier)?
>>>
>>> Is Automatic Updates enabled?
>>> --
>>> ~PA Bear
>>>
>>> Nicole wrote:
>>>> I had an older version of KIS but my licensce expired so I bought the
>>>> new
>>>> KIS 2009. I have been using KIS since I bought the laptop a little
>>>> over
>>>> a year ago and this problem just started recently. The error code that
>>>> I am getting with the windows update is "Code 80070057 Windows
>>>> encounterd an unknown error"
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> Have you purchased Kaspersky Internet Security (yet)?
>>>>>
>>>>> What anti-virus application was installed before you installed KIS
>>>>> 2009
>>>>> on
>>>>> 06 January, Nicole?
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>
>>>>>
>>>>> Nicole wrote:
>>>>>> I am unable to check for updates using windows update. This has been
>>>>>> happening since 1/6/2009 the same day I installed Kaspersky Internet
>>>>>> Security 2009. The last available updated was in December some time.
>>>>>> I have tried so many things to fix the problem. If anyone could help
>>>>>> that would be great. Thanks!

Over almost a decade of using both free and paid versions of security
software, I find that the free ones, if they are good, work much
better overall than the paid versions in that compatibility issues
without the extra features are much less. The free ones seem to work
better as just an antivirus software and also seem to be more tolerant
to other free (or paid) firewalls and email security. The only
drawback is the limited update service. Bitdefender is a good
example. Their free version is extremely good to find and rid viruses
and so is their paid version in that respect but it is so tempermental
on compatibility that I had to chuck it with a standard XP pro OS
(sp3). Their tech supports don't have versed people to deal with
compatibiltiy issues much. It seems that it had fits with any other
security software present whether you get the all-in-one sutie or
single antivirus. Sounds fishy to me. Also a few years back after a
bad experience with a paid version Kaspersky taking over the registry
and locking it down in spite of me owning the permissions, I switched
to PC Shield only to have them the next year bought up by the same
people who put out Kaspersky and turn their Shield 2008 & 2009 into
the same bad memory hog. Kaspersky and Shield Deluxe are now one and
the same with different names.

for more detail http://groups.google.com/group/trevor-hook

Regards,
Man Mohan Sharma

On Apr 3, 8:08*pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> Have you purchased Kaspersky InternetSecurity(yet)?
>
> What anti-virus application was installed before you installed KIS2009on
> 06 January, Nicole?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail,Security,WindowsClient - since 2002https://mvp.support.microsoft.com/profile=8E87AD9E-5D84-45B5-9B6A-D04...
>
> Nicole wrote:
> > I am unable to check for updates usingwindowsupdate. *This has been
> > happening since 1/6/2009the same day I installed Kaspersky Internet
> >Security2009. *The last available updated was in December some time. *I
> > have tried so many things to fix the problem. *If anyone could help that
> > would be great. Thanks!