Re: Windows Update fails to install updates

Hopefull wrote:

> No luck. I did as you suggested which didn't work [...]

By "didn't work" do you mean that it generated an error message, or just that it
failed to fix the problem?

What antivirus, firewall, etc., software are you using?

Harry.




and also did the same but
> deleted the log and download files as suggested in the help files to make it
> as clean as possible. Below are a couple of sections of the
> windowsupdate.log file. First is the start of logging after the new agent.
> Hope they help.
> Thanks again.

Hi Harry

I get the same error as before. Windows Update looked for updates and found
21. I pressed "Install Updates", Windows asked for permission, I pressed
"continue" and then Windows Update immediately said "Some Updates Were Not
Installed" and 21 updates failed. Once again it said "Code 8007002 Windows
Update encountered an unknown error".

I have McAfee security centre running with the Personal Wirewall, and
Windows Firewall. (Actually WF was off, but I've turned it on now!)

"Harry Johnston [MVP]" wrote:

> Hopefull wrote:
>
> > No luck. I did as you suggested which didn't work [...]
>
> By "didn't work" do you mean that it generated an error message, or just that it
> failed to fix the problem?
>
> What antivirus, firewall, etc., software are you using?
>
> Harry.
>
>
>
>
> and also did the same but
> > deleted the log and download files as suggested in the help files to make it
> > as clean as possible. Below are a couple of sections of the
> > windowsupdate.log file. First is the start of logging after the new agent.
> > Hope they help.
> > Thanks again.
>

"Hopefull" <Hopefull@discussions.microsoft.com> wrote in message
news:A731109E-1E21-4837-B991-20DA2FD88D3A@microsoft.com...
> Hi Harry
>
> I get the same error as before. Windows Update looked for updates
> and found
> 21. I pressed "Install Updates", Windows asked for permission, I
> pressed
> "continue" and then Windows Update immediately said "Some Updates
> Were Not
> Installed" and 21 updates failed. Once again it said "Code 8007002
> Windows
> Update encountered an unknown error".
>
> I have McAfee security centre running with the Personal Wirewall,
> and
> Windows Firewall. (Actually WF was off, but I've turned it on now!)

Have you tried right-clicking Windows Update from the All Programs
list to Run as Administrator? It probably won't help but you should
eliminate that as possibility.

> "Harry Johnston [MVP]" wrote:
>
>> Hopefull wrote:
>>
>> > No luck. I did as you suggested which didn't work [...]
>>
>> By "didn't work" do you mean that it generated an error message, or
>> just that it
>> failed to fix the problem?
>>
>> What antivirus, firewall, etc., software are you using?
>>
>> Harry.
>>
>> and also did the same but
>> > deleted the log and download files as suggested in the help files
>> > to make it
>> > as clean as possible. Below are a couple of sections of the
>> > windowsupdate.log file. First is the start of logging after the
>> > new agent.
>> > Hope they help.
>> > Thanks again.

Don`t run 2 firewalls together .


On Fri, 29 May 2009 17:02:04 -0400, "mazorj" <mazorj@verizon.net>
wrote:

>
>"Hopefull" <Hopefull@discussions.microsoft.com> wrote in message
>news:A731109E-1E21-4837-B991-20DA2FD88D3A@microsoft.com...
>> Hi Harry
>>
>> I get the same error as before. Windows Update looked for updates
>> and found
>> 21. I pressed "Install Updates", Windows asked for permission, I
>> pressed
>> "continue" and then Windows Update immediately said "Some Updates
>> Were Not
>> Installed" and 21 updates failed. Once again it said "Code 8007002
>> Windows
>> Update encountered an unknown error".
>>
>> I have McAfee security centre running with the Personal Wirewall,
>> and
>> Windows Firewall. (Actually WF was off, but I've turned it on now!)
>
>Have you tried right-clicking Windows Update from the All Programs
>list to Run as Administrator? It probably won't help but you should
>eliminate that as possibility.
>
>> "Harry Johnston [MVP]" wrote:
>>
>>> Hopefull wrote:
>>>
>>> > No luck. I did as you suggested which didn't work [...]
>>>
>>> By "didn't work" do you mean that it generated an error message, or
>>> just that it
>>> failed to fix the problem?
>>>
>>> What antivirus, firewall, etc., software are you using?
>>>
>>> Harry.
>>>
>>> and also did the same but
>>> > deleted the log and download files as suggested in the help files
>>> > to make it
>>> > as clean as possible. Below are a couple of sections of the
>>> > windowsupdate.log file. First is the start of logging after the
>>> > new agent.
>>> > Hope they help.
>>> > Thanks again.
>

Try SFC /SCANNOW


"Hopefull" <Hopefull@discussions.microsoft.com> wrote in message
news:19A85F1A-8C3A-4F35-96A2-14FA12200F16@microsoft.com...
> Hi Harry
> No luck. I did as you suggested which didn't work and also did the same
> but
> deleted the log and download files as suggested in the help files to make
> it
> as clean as possible. Below are a couple of sections of the
> windowsupdate.log file. First is the start of logging after the new
> agent.
> Hope they help.
> Thanks again.
>
>