Has anyone ever managed to get an answer from Microsoft support?

I've been having problems with KB967715, and went through the troubleshooting
stuff. When none of that worked, I sent a problem report off to Microsoft.
The automatic reply said I would get an answer in 1 business day.

Has anyone gotten any answers from Microsoft support concerning Windows
Update issues?

Psiborg001 wrote:

> I've been having problems with KB967715, and went through the troubleshooting
> stuff. When none of that worked, I sent a problem report off to Microsoft.
> The automatic reply said I would get an answer in 1 business day.
>
> Has anyone gotten any answers from Microsoft support concerning Windows
> Update issues?


Yes, folks have had answers from MS concerning Windows Update issues.
Your answer on how to install this update is here:
http://support.microsoft.com/kb/967715

Expand > Frequently Asked Questions
Read: Known issues with this security update

* Update 967715 is reoffered multiple times


Follow the instructions.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============

Yup. I saw that page, and followed the steps it offered. There was no change.
The automatic update continued to try to reinstall the update. The Windows
Update log, online, showed that I had successfully installed the update about
a dozen times. But it still tried to reinstall...

I was specifically referring to the problem report to MS, and the email
reply that I got. Checking my email, I found that I had another reply to the
effect that I would have to wait <another> 24 hours before someone will
contact me to assist with troubleshooting.

"MowGreen [MVP]" wrote:

> Psiborg001 wrote:
>
> > I've been having problems with KB967715, and went through the troubleshooting
> > stuff. When none of that worked, I sent a problem report off to Microsoft.
> > The automatic reply said I would get an answer in 1 business day.
> >
> > Has anyone gotten any answers from Microsoft support concerning Windows
> > Update issues?
>
>
> Yes, folks have had answers from MS concerning Windows Update issues.
> Your answer on how to install this update is here:
> http://support.microsoft.com/kb/967715
>
> Expand > Frequently Asked Questions
> Read: Known issues with this security update
>
> * Update 967715 is reoffered multiple times
>
>
> Follow the instructions.
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>

"Psiborg001" <Psiborg001@discussions.microsoft.com> wrote in message news:13240610-C41C-48AA-BF91-CC0AF697C6E8@microsoft.com...
> Yup. I saw that page, and followed the steps it offered. There was no change.
> The automatic update continued to try to reinstall the update. The Windows
> Update log, online, showed that I had successfully installed the update about
> a dozen times.


If you used the procedure that Mow was referring to WindowsUpdate.log
would be irrelevant. The only relevant log then would be the install log.


> But it still tried to reinstall...
>
> I was specifically referring to the problem report to MS, and the email
> reply that I got. Checking my email, I found that I had another reply to the
> effect that I would have to wait <another> 24 hours before someone will
> contact me to assist with troubleshooting.


In the meantime why not do some diagnosis yourself?

Here are some comments about this that I made to a previous poster

http://www.microsoft.com/communities...d41&sloc=en-us

(Alt-7 search for
kb967715 aldwinckle pendingfilerenameoperations
)


Good luck

Robert Aldwinckle
---



>
> "MowGreen [MVP]" wrote:
>
>> Psiborg001 wrote:
>>
>> > I've been having problems with KB967715, and went through the troubleshooting
>> > stuff. When none of that worked, I sent a problem report off to Microsoft.
>> > The automatic reply said I would get an answer in 1 business day.
>> >
>> > Has anyone gotten any answers from Microsoft support concerning Windows
>> > Update issues?
>>
>>
>> Yes, folks have had answers from MS concerning Windows Update issues.
>> Your answer on how to install this update is here:
>> http://support.microsoft.com/kb/967715
>>
>> Expand > Frequently Asked Questions
>> Read: Known issues with this security update
>>
>> * Update 967715 is reoffered multiple times
>>
>>
>> Follow the instructions.
>>
>>
>> MowGreen [MVP 2003-2009]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>

You rebooted into Safe Mode (with Networking) and it still wouldn't install,
even if you download the installer and install it manually in Safe Mode?

Psiborg001 wrote:
> Yup. I saw that page, and followed the steps it offered. There was no
> change. The automatic update continued to try to reinstall the update. The
> Windows Update log, online, showed that I had successfully installed the
> update about a dozen times. But it still tried to reinstall...
>
> I was specifically referring to the problem report to MS, and the email
> reply that I got. Checking my email, I found that I had another reply to
> the
> effect that I would have to wait <another> 24 hours before someone will
> contact me to assist with troubleshooting.
>
> "MowGreen [MVP]" wrote:
>
>> Psiborg001 wrote:
>>
>>> I've been having problems with KB967715, and went through the
>>> troubleshooting stuff. When none of that worked, I sent a problem report
>>> off to Microsoft. The automatic reply said I would get an answer in 1
>>> business day.
>>>
>>> Has anyone gotten any answers from Microsoft support concerning Windows
>>> Update issues?
>>
>>
>> Yes, folks have had answers from MS concerning Windows Update issues.
>> Your answer on how to install this update is here:
>> http://support.microsoft.com/kb/967715
>>
>> Expand > Frequently Asked Questions
>> Read: Known issues with this security update
>>
>> * Update 967715 is reoffered multiple times
>>
>>
>> Follow the instructions.
>>
>>
>> MowGreen [MVP 2003-2009]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============