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XP Home version 2002 SP3 Cannot update - " Internet Explorer canno

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 04-01-2009
Indiana Jones
 

Posts: n/a
XP Home version 2002 SP3 Cannot update - " Internet Explorer canno
I go to Control Panel/ Windows Update: I get " Internet Explorer cannot
display the webpage" on I.E. ver 8
So I put this URL :
http://207.46.21.124/windowsupdate/v....aspx?ln=en-us

I then get :

[Error number: 0x800C0002

" The website has encountered a problem and cannot display the page you are
trying to view. Take the following steps to try solving the problem:

Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the
Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.
-------------------------------------------------------------
I've done all of that and everything I've read on the knowledge base.
But it doesn't work. Here's the "windowsupdate" log:

2009-03-31 21:09:42:796 1092 784 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0500) ===========
2009-03-31 21:09:42:796 1092 784 Misc = Process:
C:\WINDOWS\system32\svchost.exe
2009-03-31 21:09:42:796 1092 784 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-03-31 21:09:42:796 1092 784 Service *************
2009-03-31 21:09:42:796 1092 784 Service ** START ** Service: Service startup
2009-03-31 21:09:42:796 1092 784 Service *********
2009-03-31 21:09:42:796 1092 784 Agent * WU client version 7.2.6001.788
2009-03-31 21:09:42:796 1092 784 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2009-03-31 21:09:42:890 1092 784 Agent * Access type: No proxy
2009-03-31 21:09:42:890 1092 784 Agent * Network state: Connected
2009-03-31 21:10:28:000 1092 784 Agent *********** Agent: Initializing
Windows Update Agent ***********
2009-03-31 21:10:28:000 1092 784 Agent *********** Agent: Initializing
global settings cache ***********
2009-03-31 21:10:28:000 1092 784 Agent * WSUS server: <NULL>
2009-03-31 21:10:28:000 1092 784 Agent * WSUS status server: <NULL>
2009-03-31 21:10:28:000 1092 784 Agent * Target group: (Unassigned
Computers)
2009-03-31 21:10:28:000 1092 784 Agent * Windows Update access disabled: No
2009-03-31 21:10:28:531 1092 784 DnldMgr Download manager restoring 0
downloads
2009-03-31 21:10:28:562 1092 784 AU ########### AU: Initializing Automatic
Updates ###########
2009-03-31 21:10:28:562 1092 784 AU # Approval type: Scheduled (User
preference)
2009-03-31 21:10:28:562 1092 784 AU # Scheduled install day/time: Every
day at 3:00
2009-03-31 21:10:28:562 1092 784 AU # Auto-install minor updates: Yes
(User preference)
2009-03-31 21:10:28:578 1092 784 AU Setting AU scheduled install time to
2009-04-01 08:00:00
2009-03-31 21:10:28:578 1092 784 AU AU finished delayed initialization
2009-03-31 21:10:29:015 1092 784 Report *********** Report: Initializing
static reporting data ***********
2009-03-31 21:10:29:015 1092 784 Report * OS Version = 5.1.2600.3.0.66304
2009-03-31 21:10:29:046 1092 784 Report * Computer Brand = Gateway
2009-03-31 21:10:29:046 1092 784 Report * Computer Model = W3622
2009-03-31 21:10:29:046 1092 784 Report * Bios Revision = V1.07
2009-03-31 21:10:29:046 1092 784 Report * Bios Name = Phoenix - AwardBIOS
v6.00PG
2009-03-31 21:10:29:046 1092 784 Report * Bios Release Date =
2007-06-26T00:00:00
2009-03-31 21:10:29:046 1092 784 Report * Locale ID = 1033


----------------------------------------------

I need help, I'm really exhausted.
Thank you


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  #2 (permalink)  
Old 04-01-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: XP Home version 2002 SP3 Cannot update - " Internet Explorer canno
Is Automatic Updates enabled?

Were you able to access Windows Update website before you installed IE8?

Are you able to access Windows Update website in IE8 Compatibility Mode?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Indiana Jones wrote:
> I go to Control Panel/ Windows Update: I get " Internet Explorer cannot
> display the webpage" on I.E. ver 8
> So I put this URL :
> http://207.46.21.124/windowsupdate/v....aspx?ln=en-us
>
> I then get :
>
> [Error number: 0x800C0002
>
> " The website has encountered a problem and cannot display the page you
> are
> trying to view. Take the following steps to try solving the problem:
>
> Refresh the page.
> In Internet Explorer, delete your Temporary Internet Files by going to the
> Tools menu and clicking Internet Options.
> Close and then re-open Internet Explorer.
> -------------------------------------------------------------
> I've done all of that and everything I've read on the knowledge base.
> But it doesn't work. Here's the "windowsupdate" log:
>
> 2009-03-31 21:09:42:796 1092 784 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0500) ===========
> 2009-03-31 21:09:42:796 1092 784 Misc = Process:
> C:\WINDOWS\system32\svchost.exe
> 2009-03-31 21:09:42:796 1092 784 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2009-03-31 21:09:42:796 1092 784 Service *************
> 2009-03-31 21:09:42:796 1092 784 Service ** START ** Service: Service
> startup 2009-03-31 21:09:42:796 1092 784 Service *********
> 2009-03-31 21:09:42:796 1092 784 Agent * WU client version 7.2.6001.788
> 2009-03-31 21:09:42:796 1092 784 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2009-03-31 21:09:42:890 1092 784 Agent * Access type: No proxy
> 2009-03-31 21:09:42:890 1092 784 Agent * Network state: Connected
> 2009-03-31 21:10:28:000 1092 784 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2009-03-31 21:10:28:000 1092 784 Agent *********** Agent: Initializing
> global settings cache ***********
> 2009-03-31 21:10:28:000 1092 784 Agent * WSUS server: <NULL>
> 2009-03-31 21:10:28:000 1092 784 Agent * WSUS status server: <NULL>
> 2009-03-31 21:10:28:000 1092 784 Agent * Target group: (Unassigned
> Computers)
> 2009-03-31 21:10:28:000 1092 784 Agent * Windows Update access disabled:
> No 2009-03-31 21:10:28:531 1092 784 DnldMgr Download manager restoring 0
> downloads
> 2009-03-31 21:10:28:562 1092 784 AU ########### AU: Initializing
> Automatic
> Updates ###########
> 2009-03-31 21:10:28:562 1092 784 AU # Approval type: Scheduled (User
> preference)
> 2009-03-31 21:10:28:562 1092 784 AU # Scheduled install day/time: Every
> day at 3:00
> 2009-03-31 21:10:28:562 1092 784 AU # Auto-install minor updates: Yes
> (User preference)
> 2009-03-31 21:10:28:578 1092 784 AU Setting AU scheduled install time to
> 2009-04-01 08:00:00
> 2009-03-31 21:10:28:578 1092 784 AU AU finished delayed initialization
> 2009-03-31 21:10:29:015 1092 784 Report *********** Report: Initializing
> static reporting data ***********
> 2009-03-31 21:10:29:015 1092 784 Report * OS Version =
> 5.1.2600.3.0.66304
> 2009-03-31 21:10:29:046 1092 784 Report * Computer Brand = Gateway
> 2009-03-31 21:10:29:046 1092 784 Report * Computer Model = W3622
> 2009-03-31 21:10:29:046 1092 784 Report * Bios Revision = V1.07
> 2009-03-31 21:10:29:046 1092 784 Report * Bios Name = Phoenix -
> AwardBIOS
> v6.00PG
> 2009-03-31 21:10:29:046 1092 784 Report * Bios Release Date =
> 2007-06-26T00:00:00
> 2009-03-31 21:10:29:046 1092 784 Report * Locale ID = 1033
>
>
> ----------------------------------------------
>
> I need help, I'm really exhausted.
> Thank you


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