There is a very good chance are that you are seeing the affects of a
1. See if you can download/run the MSRT manually:
NB: Rename MRT.EXE to, e.g., SCANNER.EXE before running the tool!
2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Seek expert assistance in
, or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> A long time... Today.... Yes....
> Do not understand the log file but did look at it.
> Will try the web sites you listed ...
> "PA Bear [MS MVP]" wrote:
>> How long has it been since you were able to update the problem machine
>> Windows Update? When was the last time you tried? Is Automatic Updates
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues
>> 1. See the "Need more help? Tell us what problem you are having" section
>> 2. You cannot install some updates or programs
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the download/install.
>> How to read the WindowsUpdate.log file
>> 3b. Compare errors to those listed here:
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> link in left pane > Solve problems on your own.
>> 4. Windows Update Checklist:
>> Start a free Windows Update support incident request:
>> Support for Windows Update:
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>> FGM wrote:
>>> Trying to update windows. The following list will not update... I have
>>> windows 2000 microsoft office 2002.
>>> Security Update for Outlook 2002
>>> Secuity Update for Microsoft Outlook 2002
>>> Update Rollup 1 for Windows 2000 service pack 4
>>> Security Update for internet explorer & service pack 1
>>> security update for the 2007 Microsoft Office system
>>> update rollup for ActiveXkillbits for windows 2000
>>> There are two computers here the are identical and one updates
>>> and one does not.
>>> Any answer to why....