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Automatic Updates Service won't start - Error 2

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  #1 (permalink)  
Old 03-28-2009
shamrin
 

Posts: n/a
Automatic Updates Service won't start - Error 2
Trying to start Automatic Updates results in the error message:

Could not start the Automatic Updates service on Local Computer.
Error 2: The system cannot find the file specified

I get the same error message when trying to start Background Intelligent
Transfer Service.

I believe both of these services have been hosed by viruses that have now
been removed. I managed to do a manual update to SP3 but this has not
resolved the problem. TIA

/sch
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  #2 (permalink)  
Old 03-28-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2
You have much more work to do!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


shamrin wrote:
> Trying to start Automatic Updates results in the error message:
>
> Could not start the Automatic Updates service on Local Computer.
> Error 2: The system cannot find the file specified
>
> I get the same error message when trying to start Background Intelligent
> Transfer Service.
>
> I believe both of these services have been hosed by viruses that have now
> been removed. I managed to do a manual update to SP3 but this has not
> resolved the problem. TIA
>
> /sch


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  #3 (permalink)  
Old 03-28-2009
shamrin
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2
Thanks for your response PA Bear. I think you may have misunderstood where we
are in the process. I have got the malware out of the machine, it is virus,
trojan, crapware free now.

However, the infection has left a few tracks that need to be cleaned up
apparently, i.e., Windows Update will not work becasue the BITS and AU
services won't start. When attempting to start them, they respond with the
message I mention above:

Error 2: The system cannot find the file specified

Cheers,

/sch


"PA Bear [MS MVP]" wrote:

> You have much more work to do!
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> 2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
> Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> shamrin wrote:
> > Trying to start Automatic Updates results in the error message:
> >
> > Could not start the Automatic Updates service on Local Computer.
> > Error 2: The system cannot find the file specified
> >
> > I get the same error message when trying to start Background Intelligent
> > Transfer Service.
> >
> > I believe both of these services have been hosed by viruses that have now
> > been removed. I managed to do a manual update to SP3 but this has not
> > resolved the problem. TIA
> >
> > /sch

>
>

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  #4 (permalink)  
Old 03-29-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2
I fully understood. I don't think you've gotten all of "the malware out of
the machine" and I do not think it's free of any/all traces of the virus,
trojan, and crapware yet. If it were, AU would be working.

shamrin wrote:
> Thanks for your response PA Bear. I think you may have misunderstood where
> we are in the process. I have got the malware out of the machine, it is
> virus, trojan, crapware free now.
>
> However, the infection has left a few tracks that need to be cleaned up
> apparently, i.e., Windows Update will not work becasue the BITS and AU
> services won't start. When attempting to start them, they respond with the
> message I mention above:
>
> Error 2: The system cannot find the file specified
>
> Cheers,
>
> /sch
>
>
> "PA Bear [MS MVP]" wrote:
>
>> You have much more work to do!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> 2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
>> Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> shamrin wrote:
>>> Trying to start Automatic Updates results in the error message:
>>>
>>> Could not start the Automatic Updates service on Local Computer.
>>> Error 2: The system cannot find the file specified
>>>
>>> I get the same error message when trying to start Background Intelligent
>>> Transfer Service.
>>>
>>> I believe both of these services have been hosed by viruses that have
>>> now
>>> been removed. I managed to do a manual update to SP3 but this has not
>>> resolved the problem. TIA
>>>
>>> /sch


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  #5 (permalink)  
Old 04-14-2009
paulatkinson
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2

Check the ImagePath Value in the Registry key
HKLM\SYSTEM\CurrentControlSet\Services\wuauserv and verify it is
"%systemroot%\system32\svchost.exe -k netsvcs" and not a fake path like
%fystemroot%\.. netsvcs


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  #6 (permalink)  
Old 04-15-2009
karthigeyan
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2

As you said I found that for Automatic Update and Background
Intelligence Transfer services the %s has been changed to %f but This is
not getting edited in either services.msc or in regedit


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  #7 (permalink)  
Old 04-15-2009
paulatkinson
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2

When you say you can't edit the ImagePath Value do you mean you can't
open regedit? If thats the case then are you an administrator on the
computer? If you are an administrator an get "access denied" when
running regedit then type the following command on the Command Prompt or
at the Run Command "REG add
HKCU\Software\Microsoft\Windows\CurrentVersion\Pol icies\System /v
DisableRegistryTools /t REG_DWORD /d 0 /f" You should then be able to
run regedit.


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  #8 (permalink)  
Old 04-15-2009
karthigeyan
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2

I can open regedit .I am the administrator but when editing this
particular BITS and AU it is not getting edited what to do Pls help


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  #9 (permalink)  
Old 04-15-2009
paulatkinson
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2

Sounds like permissions were changed because of the spyware. Below are
the steps for Windows XP Professional you need to follow. In the other
versions of XP or Windows 2000 its the same idea except maybe with minor
differences in the steps.
1) Open Regedit
2) Select Key "HKLM\SYSTEM\CurrentControlSet\Services\wuause rv"
3) Right Click Key - Select Permissions
If permissions are effected Administrators will not have Full Control"
follow Step 4 -11. If Administrators have Full Control then you have
another problem. Don't even bother doing steps 4-11
4) Select Advanced Button
5) Select Owner Tab
6) Add "Administrators" if it is not there. If it is Highlight
Administrators and click Apply Button
7) Click "OK" this will close "Advanced Security for wuauserv" box
8) Select "Administrators" in "Permissions for wuauser" box
9) Check Allow - Full Control box (If check boxes are greyed out then
9a) Select Advanced Button
9b) Uncheck "Inherit from parent...defined here" box
9c) Click "Copy" button
9d) Click "OK" in "Advanced Security for Wuaserv" Box
9e) You should now be able to check the Allow Full Contol box
10) Click "Apply" - If you don't receive an error your golden
11) Click "OK"

You should then be able to modify the value ImagePath.

The spyware that you had probably effected several registry keys so you
may have to follow steps 3 - 11 again if you can't modify other keys.


Good Luck!!!


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  #10 (permalink)  
Old 04-16-2009
mrb.vincent@gmail.com
 

Posts: n/a
Re: Automatic Updates Service won't start - Error 2
I have the exact same problem and got as far as this. But now when I
try to start the services it says access denied. When I go in to
change the log on account is says access denied as well. I checked
the permissions on svchost and it already said Everyone had Full
Control so I didn't touch it. Anyone have any ideas?
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