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Windows update Error number: 0x8024D007

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-27-2009
TheIceberg
 

Posts: n/a
Windows update Error number: 0x8024D007
Im starting a new thread because I inadvertantly hi-jacked somone else's.
Im using Win XP Home (32bit) SP3.
Im getting the above error upon trying to access the 'Microsoft Update'
site. I had the W32.IRCbot trojan recently, but all that scans Ive done
(Ad-aware, Norton Antivirus, Spybot S&D, Windows Malicious Software Removal
Tool, McAfee Stinger, Trend Micro House Call, Windows defender, and the
Windows Live 'Protection' scan.) reply thats there's no infections.
I did update to IE8, it was after this I found the problem, but Im back on
IE7 now.
The 'Automatic Updates' box has all the options greyed out and I cannot
start the 'Automatic Updates' service. Trying gives me "Error 2, the system
cannot find the specified file". I downloaded the Windows Updata Agent 30,
but running it gives me the same error as visiting the update page.
If anyone can help out, I'd be gratefull.
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  #2 (permalink)  
Old 03-28-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows update Error number: 0x8024D007
Thanks *very* much for starting your own thread!

You may have (much) more work to do:

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. [Don't skip this step!!] Run a /thorough/ check for hijackware,
including posting the requested logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


TheIceberg wrote:
> Im starting a new thread because I inadvertantly hi-jacked somone else's.
> Im using Win XP Home (32bit) SP3.
> Im getting the above error upon trying to access the 'Microsoft Update'
> site. I had the W32.IRCbot trojan recently, but all that scans Ive done
> (Ad-aware, Norton Antivirus, Spybot S&D, Windows Malicious Software
> Removal
> Tool, McAfee Stinger, Trend Micro House Call, Windows defender, and the
> Windows Live 'Protection' scan.) reply thats there's no infections.
> I did update to IE8, it was after this I found the problem, but Im back on
> IE7 now.
> The 'Automatic Updates' box has all the options greyed out and I cannot
> start the 'Automatic Updates' service. Trying gives me "Error 2, the
> system
> cannot find the specified file". I downloaded the Windows Updata Agent 30,
> but running it gives me the same error as visiting the update page.
> If anyone can help out, I'd be gratefull.


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