Re: UPDATE REPEATEDLY SHOWING UP TO DOWNLOAD - I SOLVED MY PROBLEM
Please open up a support case.
I know that's asking a lot but Microsoft needs to hear your pain.
Claire Brucker wrote:
> I tried Safe Mode with Networking but it wasn't any better. Still couldn't
> go on line or do anything else. I'm beginning to think that damned update
> is going to stick with me until I die.
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> [Try Safe Mode with Networking]
>> Claire Brucker wrote:
>>> I was stuck after going into safe mode. couldn't go online.
>>> or do anything else
>>> "Leslie" <Leslie@discussions.microsoft.com> wrote in message
>>>> I was looking for an answer to solve the issue of the same update
>>>> showing up. The problen update was 'KB967715' - I saw that others were
>>>> having the same problem. I went in to the 'Online Support Center' and
>>>> followed the steps in order. I downloaded the 'Malicious Software
>>>> Tool' and then I ran a scan for virus/spyware. I finally solved the
>>>> when I installed it in Safe Mode. You could try the 'Safe Mode'
>>>> first to see if that stops the problem before you go through the other
>>>> but I'm sure it wouldn't hurt to do them.
>>>> Two things to point out: One is a problem regarding someone not being
>>>> to get to the download website. I could not get to the website just by
>>>> clicking on it in the support center. I manually typed it in and it
>>>> that way. I would also like to note that I had to use the word
>>>> the end of the website and NOT 'downloads'. No 'S'
>>>> The second item, for me anyway, is that in setting up into Safe Mode, I
>>>> two areas to go into. One is 'Administrator' & 'HP Administrator' - The
>>>> install only showed up under the 'HP Administrator' section. So, if you
>>>> two sections, make sure you check both areas.