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Unable to turn on windows updates.

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-26-2009
dark-stardragon
 

Posts: n/a
Unable to turn on windows updates.
My automatic updates have been off for ages, and Im unable to turn them on,
any way I can. I get "We're sorry. The security center could not change your
automatic updates settings..." when I press the 'turn on automatic updates'
button.

Would I have to reinstall my windows or repair it? (if that is possible),
because I've already scanned my computer for malware and all those, and keep
getting two old virus .dll files that I am unable to remove, whatever I try;
be it safemode, quarantine, delete with virusscanner, shred the file or such.
(they have such random names that not even google finds a single thing to
report).
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  #2 (permalink)  
Old 03-26-2009
Shenan Stanley
 

Posts: n/a
Re: Unable to turn on windows updates.
dark-stardragon wrote:
> My automatic updates have been off for ages, and Im unable to turn
> them on, any way I can. I get "We're sorry. The security center
> could not change your automatic updates settings..." when I press
> the 'turn on automatic updates' button.
>
> Would I have to reinstall my windows or repair it? (if that is
> possible), because I've already scanned my computer for malware and
> all those, and keep getting two old virus .dll files that I am
> unable to remove, whatever I try; be it safemode, quarantine,
> delete with virusscanner, shred the file or such. (they have such
> random names that not even google finds a single thing to report).


In all of that - you have neglected to provide your operating system and
service pack level...

If Windows XP, SP2 or later...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer:
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

If it seemed to have failed, do this:

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

You can copy/paste the last 50 or so lines here...

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #3 (permalink)  
Old 03-27-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Unable to turn on windows updates.
There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


dark-stardragon wrote:
> My automatic updates have been off for ages, and Im unable to turn them
> on,
> any way I can. I get "We're sorry. The security center could not change
> your
> automatic updates settings..." when I press the 'turn on automatic
> updates'
> button.
>
> Would I have to reinstall my windows or repair it? (if that is possible),
> because I've already scanned my computer for malware and all those, and
> keep
> getting two old virus .dll files that I am unable to remove, whatever I
> try;
> be it safemode, quarantine, delete with virusscanner, shred the file or
> such. (they have such random names that not even google finds a single
> thing to report).


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