Is my recurring Windows Update problem related to an iTunes and IE7problem or not?

Hello,

(This is a cross post with Tech Support Guy forum specifically
because this group has Windows Update expertise and the larger problem
I have asked Tech Support Guy forum about may be related to WU or may
not.)

Would anyone be able to tell me if the WU problem I have is related
to some other problems I've experienced? Or is this just a case of an
update that is pinging the Windows download site over the course of a
few days and won't install until allowed? WindowsUpdateLog from most
recent logoff/logon is at the bottom of this message. I tried to read
it but I'm stumped.

The larger question I'm trying to answer is related to some other
symptoms -- with IE and iTUnes which are described below -- which I
want to rule in or out as related to this WU problem. But I can't be
sure. Contact with Apple and Microsoft tech support did not resolve
the issue. Apple gave up. MSFT is AWOL after my most recent
missive. Please help me diagnose the problem. My only other recourse
is the Geek Squad at Best Buy -- and goodness knows I can't bear the
humiliation of doing that.

Symptoms:

-Every time I log off my WintelXPSP3 HP Media Center PC I get a
"turn off to install important updates" message. The system indicates
it's installing a Windows update but does not complete the action.
When logged on, if I click on the Windows Update wizard through my
browser, it directs me to the MSFT Update page, but the diagnostic app
cannot run to determine if I need an update because "The website has
encountered a problem and cannot display the page you are trying to
view." Sadly, I cannot do this through Firefox, because MSFT requires
you to use IE. Looking at the WindowsUpdate.log I see it's trying to
install Security Update for Windows XP (KB960225).

-IE7 apparently doesn't connect to https:// sites. For instance,
when I try to login to Windows Update to file a support request, or to
Facebook (https://login.facebook.com/login.php?login_attempt=1) the
browser displays "Internet Explorer cannot display the webpage."
However, when I switch to Firefox on the same box, I get through
fine. Ditto for any other https:// site: My bank, my company's
secure login page, my XM radio account update page (http://
xmro.xmradio.com/xstream/api/show_update_form.jsp)... you name it.
However... on Firefox... I get in fine.

-iTunes can't take my purchase requests. I'm an iPhone user and a
longtime iTunes customer. My podcasts still update on iTunes, and I
appear logged in when I boot up the app, but when I click to purchase,
or when I input my password to view my account, I get an error
message. "An unknown error occurred (-875)." Apple product support
has no info on that particular error code. (Why do they put it in the
code, then? I ask myself!) If I log onto my account via my wife or
kids' computers in their iTunes, (we're on the same home network)
everything works fine.

Fixes attempted so far:

-I first contacted MSFT because of the IE problem. (I had to use
Firefox because IE couldn't open the secure email form necessary to
submit a support request -- how ironic.) They asked me to perform a
number of steps: Reset IE7, then uninstall firewalls, popup blockers
etc. and reset to default the various IE options, check Time/Date,
register a host of regsvr32 dll files, none of which changed any
symptoms. They haven't responded since then.

-I contacted Apple. They asked me to uninstall/reinstall iTunes and
Quicktime, to disable firewall/antivirus, to uninstall firewall/
antivirus (avast free edition), to create a new Windows user account;
we did a selective boot disabling everything except essential Apple/
MSFT software... no change. Importantly there is no reference in
their OWN product troubleshooting database, apparently to error code
-875 nor did I find any ref on Google.

Plea for help:

So there you have it. Three symptoms that only in the last week or
so cropped up. All seem, intellectually, that they must be related.
No secure data exchange from IE but yes Firefox works. No iTunes
purchasing capability on my computer, but it's fine on other household
computers using the same router. And this never-installing Windows
update.

Thank you for your willingness to help.


2009-03-25 22:26:56:092 1364 c7c AU AU found 1 updates for install at
shutdown
2009-03-25 22:26:56:123 1948 7b0 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0500) ===========
2009-03-25 22:26:56:123 1948 7b0 Misc = Process: C:\WINDOWS
\Explorer.EXE
2009-03-25 22:26:56:123 1948 7b0 Misc = Module: C:\WINDOWS
\system32\wuaueng.dll
2009-03-25 22:26:56:123 1948 7b0 Shutdwn Install at shutdown: found
updates to install
2009-03-25 22:27:18:436 1364 230 AU AU found 1 updates to install at
shutdown.
2009-03-25 22:27:18:436 1364 230 AU #############
2009-03-25 22:27:18:436 1364 230 AU ## START ## AU: Install updates
2009-03-25 22:27:18:436 1364 230 AU #########
2009-03-25 22:27:18:436 1364 230 AU # Initiating install at shutdown
2009-03-25 22:27:18:436 1364 230 AU # Approved updates = 1
2009-03-25 22:27:19:092 1364 230 AU <<## SUBMITTED ## AU: Install
updates / installing updates [CallId = {7272747B-635D-4274-
B928-9699EA7982C2}]
2009-03-25 22:27:19:092 1364 e78 Agent *************
2009-03-25 22:27:19:092 1364 e78 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-03-25 22:27:19:092 1364 e78 Agent *********
2009-03-25 22:27:19:092 1364 e78 Agent * Updates to install = 1
2009-03-25 22:27:19:123 912 b38 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0500) ===========
2009-03-25 22:27:19:123 912 b38 Misc = Process: \??\C:\WINDOWS
\system32\winlogon.exe
2009-03-25 22:27:19:123 912 b38 Misc = Module: C:\WINDOWS
\system32\wuaueng.dll
2009-03-25 22:27:19:123 912 b38 Shutdwn WARNING: AU will install 1
updates.
2009-03-25 22:27:19:170 1364 e78 Agent * Title = Security Update
for Windows XP (KB960225)
2009-03-25 22:27:19:170 1364 e78 Agent * UpdateId =
{F1E485A6-8B18-4D1A-B1B2-08856E3A9B70}.102
2009-03-25 22:27:19:170 1364 e78 Agent * Bundles 1 updates:
2009-03-25 22:27:19:170 1364 e78 Agent * {2224E6AB-6987-4574-
B3BD-084ABEC2F984}.102
2009-03-25 22:27:23:701 1364 e78 DnldMgr Preparing update for install,
updateId = {2224E6AB-6987-4574-B3BD-084ABEC2F984}.102.
2009-03-25 22:27:23:717 2196 df4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0500) ===========
2009-03-25 22:27:23:717 2196 df4 Misc = Process: C:\WINDOWS
\system32\wuauclt.exe
2009-03-25 22:27:23:717 2196 df4 Misc = Module: C:\WINDOWS
\system32\wuaueng.dll
2009-03-25 22:27:23:717 2196 df4 Handler :::::::::::::
2009-03-25 22:27:23:717 2196 df4 Handler :: START :: Handler: Windows
Patch Install
2009-03-25 22:27:23:717 2196 df4 Handler :::::::::
2009-03-25 22:27:23:717 2196 df4 Handler : Updates to install = 1
2009-03-25 22:27:23:717 2196 df4 Handler : Installing update
{2224E6AB-6987-4574-B3BD-084ABEC2F984}.102
2009-03-25 22:27:23:717 2196 cdc Handler Installing with parameters=-q
-z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download
\d194d4b245b41b1828615f889a43f7e0.
2009-03-25 22:28:15:576 2196 cdc Handler Install completed with
0x80070bc2.
2009-03-25 22:28:15:576 2196 df4 Handler : Install completed: result
type = 0x1, installer error = False, error = 0x80070bc2, disabled
until reboot = No, reboot required = Yes
2009-03-25 22:28:15:576 2196 df4 Handler :::::::::
2009-03-25 22:28:15:576 2196 df4 Handler :: END :: Handler: Windows
Patch Install
2009-03-25 22:28:15:576 2196 df4 Handler :::::::::::::
2009-03-25 22:28:15:639 1364 e78 DnldMgr *********** DnldMgr: New
download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
***********
2009-03-25 22:28:15:639 1364 e78 DnldMgr Regulation: {7971F918-
A847-4430-9279-4A52D1EFE18D} - Update
0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
NOT download. Sequence 571 vs AcceptRate 0.
2009-03-25 22:28:15:639 1364 e78 DnldMgr * Update is not allowed to
download due to regulation.
2009-03-25 22:28:15:639 1364 e78 DnldMgr Regulation: {7971F918-
A847-4430-9279-4A52D1EFE18D} - Update
0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
NOT download. Sequence 571 vs AcceptRate 0.
2009-03-25 22:28:15:639 1364 834 DnldMgr *********** DnldMgr: New
download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
***********
2009-03-25 22:28:15:639 1364 834 DnldMgr Regulation: {7971F918-
A847-4430-9279-4A52D1EFE18D} - Update
0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
NOT download. Sequence 571 vs AcceptRate 0.
2009-03-25 22:28:15:639 1364 834 DnldMgr * Update is not allowed to
download due to regulation.
2009-03-25 22:28:15:639 1364 834 DnldMgr Regulation: {7971F918-
A847-4430-9279-4A52D1EFE18D} - Update
0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
NOT download. Sequence 571 vs AcceptRate 0.
2009-03-25 22:28:15:639 1364 4e8 AU >>## RESUMED ## AU: Installing
update [UpdateId = {F1E485A6-8B18-4D1A-B1B2-08856E3A9B70}, succeeded]
2009-03-25 22:28:15:717 1364 e78 Report REPORT EVENT: {DDC9CADA-
A7C0-466F-8C75-22F5283D6C15} 2009-03-25 22:28:15:639-0500 1 199 101
{F1E485A6-8B18-4D1A-B1B2-08856E3A9B70} 102 0 AutomaticUpdates Success
Content Install Installation successful and restart required for the
following update: Security Update for Windows XP (KB960225)
2009-03-25 22:28:15:732 1364 e78 Agent *********
2009-03-25 22:28:15:732 1364 4e8 AU Install call completed.
2009-03-25 22:28:15:732 1364 e78 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-03-25 22:28:15:732 1364 4e8 AU # WARNING: Install call
completed, reboot required = Yes, error = 0x00000000
2009-03-25 22:28:15:732 1364 e78 Agent *************
2009-03-25 22:28:15:732 1364 4e8 AU #########
2009-03-25 22:28:15:732 1364 4e8 AU ## END ## AU: Installing
updates [CallId = {7272747B-635D-4274-B928-9699EA7982C2}]
2009-03-25 22:28:15:732 1364 4e8 AU #############
2009-03-25 22:28:15:732 1364 4e8 AU Install complete for all calls,
reboot needed
2009-03-25 22:28:15:732 1364 4e8 AU Setting AU scheduled install time
to 2009-03-26 08:00:00
2009-03-25 22:28:15:732 1364 4e8 AU AU setting pending client
directive to 'Reboot Pending'
2009-03-25 22:28:15:732 1364 4e8 AU InstallAtShutdown completed.
2009-03-25 22:28:19:357 912 b38 Shutdwn WARNING: Installation at
shutdown completed
2009-03-25 22:28:20:732 1364 834 Report REPORT EVENT: {5848887C-
ACFC-4937-A500-CE822475FB55} 2009-03-25 22:28:15:732-0500 1 193 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Restart Required: To complete the installation of the
following updates, the computer must be restarted. Until this computer
has been restarted, Windows cannot search for or download new
updates: - Security Update for Windows XP (KB960225)
2009-03-25 22:28:22:967 1364 d00 AU ########### AU: Uninitializing
Automatic Updates ###########
2009-03-25 22:28:23:342 1364 d00 Service *********
2009-03-25 22:28:23:389 1364 d00 Service ** END ** Service: Service
exit [Exit code = 0x240001]
2009-03-25 22:28:23:389 1364 d00 Service *************
2009-03-25 22:29:51:093 1380 cd4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0500) ===========
2009-03-25 22:29:51:109 1380 cd4 Misc = Process: C:\WINDOWS
\System32\svchost.exe
2009-03-25 22:29:51:109 1380 cd4 Misc = Module: C:\WINDOWS
\system32\wuaueng.dll
2009-03-25 22:29:51:093 1380 cd4 Service *************
2009-03-25 22:29:51:109 1380 cd4 Service ** START ** Service: Service
startup
2009-03-25 22:29:51:109 1380 cd4 Service *********
2009-03-25 22:29:51:156 1380 cd4 Agent * WU client version
7.2.6001.788
2009-03-25 22:29:51:156 1380 cd4 Agent * Base directory: C:\WINDOWS
\SoftwareDistribution
2009-03-25 22:29:51:156 1380 cd4 Agent * Access type: No proxy
2009-03-25 22:29:51:156 1380 cd4 Agent * Network state: Connected
2009-03-25 22:30:36:250 1380 cd4 Agent *********** Agent:
Initializing Windows Update Agent ***********
2009-03-25 22:30:36:250 1380 cd4 Agent *********** Agent:
Initializing global settings cache ***********
2009-03-25 22:30:36:250 1380 cd4 Agent * WSUS server: <NULL>
2009-03-25 22:30:36:250 1380 cd4 Agent * WSUS status server: <NULL>
2009-03-25 22:30:36:250 1380 cd4 Agent * Target group: (Unassigned
Computers)
2009-03-25 22:30:36:250 1380 cd4 Agent * Windows Update access
disabled: No
2009-03-25 22:30:37:312 1380 cd4 Agent * Found 1 persisted download
calls to restore
2009-03-25 22:30:37:359 1380 cd4 DnldMgr Download manager restoring 1
downloads
2009-03-25 22:30:37:734 1380 cd4 Agent * Successfully loaded 1
persisted download calls.
2009-03-25 22:30:37:781 1380 cd4 AU ########### AU: Initializing
Automatic Updates ###########
2009-03-25 22:30:37:781 1380 cd4 AU # Approval type: Scheduled (User
preference)
2009-03-25 22:30:37:781 1380 cd4 AU # Scheduled install day/time:
Every day at 3:00
2009-03-25 22:30:37:781 1380 cd4 AU # Auto-install minor updates:
Yes (User preference)
2009-03-25 22:30:37:796 1380 cd4 AU # Reconnecting download for 1
updates
2009-03-25 22:30:37:796 1380 cd4 AU # Reconnected 1 pending download
calls
2009-03-25 22:30:37:796 1380 cd4 AU Setting AU scheduled install time
to 2009-03-26 08:00:00
2009-03-25 22:30:38:203 1380 cd4 Report *********** Report:
Initializing static reporting data ***********
2009-03-25 22:30:38:203 1380 cd4 Report * OS Version =
5.1.2600.3.0.65792
2009-03-25 22:30:38:578 1380 cd4 Report * Computer Brand = HP
Pavilion 061
2009-03-25 22:30:38:578 1380 cd4 Report * Computer Model = EL409AA-
ABA M7360N
2009-03-25 22:30:38:593 1380 cd4 Report * Bios Revision = 3.15
2009-03-25 22:30:38:593 1380 cd4 Report * Bios Name = Phoenix -
AwardBIOS v6.00PG
2009-03-25 22:30:38:593 1380 cd4 Report * Bios Release Date =
2006-06-23T00:00:00
2009-03-25 22:30:38:593 1380 cd4 Report * Locale ID = 1033
2009-03-25 22:30:38:687 1380 cd4 AU AU setting pending client
directive to 'Download Progress'
2009-03-25 22:30:38:703 1380 cd4 AU AU finished delayed initialization
2009-03-25 22:30:38:703 1380 cd4 AU #############
2009-03-25 22:30:38:703 1380 e44 DnldMgr *********** DnldMgr:
Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}]
***********
2009-03-25 22:30:38:703 1380 cd4 AU ## START ## AU: Search for
updates
2009-03-25 22:30:38:703 1380 e44 DnldMgr Contacting regulation server
for 1 updates.
2009-03-25 22:30:38:703 1380 cd4 AU #########
2009-03-25 22:30:38:703 1380 cd4 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {947169A9-DC18-4D43-A09A-0420215D5893}]
2009-03-25 22:30:38:828 1380 e44 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2009-03-25 22:30:39:031 1380 e44 Misc Microsoft signed: Yes
2009-03-25 22:30:39:062 1380 e44 PT WARNING: Cached cookie has expired
or new PID is available
2009-03-25 22:30:39:078 1380 e44 PT + Last proxy send request
succeeded
2009-03-25 22:30:39:078 1380 e44 PT WARNING: GetCookie failure, error
= 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
code = 200
2009-03-25 22:30:39:078 1380 e44 PT WARNING: PTError: 0x800700c1
2009-03-25 22:30:39:078 1380 e44 PT WARNING: GetCookie_WithRecovery
failed : 0x800700c1
2009-03-25 22:30:39:078 1380 e44 PT WARNING: RefreshCookie failed:
0x800700c1
2009-03-25 22:30:39:078 1380 e44 PT WARNING: RefreshPTState failed:
0x800700c1
2009-03-25 22:30:39:078 1380 e44 PT WARNING: PTError: 0x800700c1
2009-03-25 22:30:41:078 1380 e44 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2009-03-25 22:30:41:078 1380 e44 Misc Microsoft signed: Yes
2009-03-25 22:30:41:093 1380 e44 PT WARNING: Cached cookie has expired
or new PID is available
2009-03-25 22:30:41:093 1380 e44 PT + Last proxy send request
succeeded
2009-03-25 22:30:41:093 1380 e44 PT WARNING: GetCookie failure, error
= 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
code = 200
2009-03-25 22:30:41:093 1380 e44 PT WARNING: PTError: 0x800700c1
2009-03-25 22:30:41:093 1380 e44 PT WARNING: GetCookie_WithRecovery
failed : 0x800700c1
2009-03-25 22:30:41:093 1380 e44 PT WARNING: RefreshCookie failed:
0x800700c1
2009-03-25 22:30:41:093 1380 e44 PT WARNING: RefreshPTState failed:
0x800700c1
2009-03-25 22:30:41:093 1380 e44 PT WARNING: PTError: 0x800700c1
2009-03-25 22:30:43:093 1380 e44 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2009-03-25 22:30:43:828 1380 e44 Misc Microsoft signed: Yes
2009-03-25 22:30:43:843 1380 e44 PT WARNING: Cached cookie has expired
or new PID is available
2009-03-25 22:30:43:843 1380 e44 PT + Last proxy send request
succeeded
2009-03-25 22:30:43:843 1380 e44 PT WARNING: GetCookie failure, error
= 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
code = 200
2009-03-25 22:30:43:843 1380 e44 PT WARNING: PTError: 0x800700c1
2009-03-25 22:30:43:843 1380 e44 PT WARNING: GetCookie_WithRecovery
failed : 0x800700c1
2009-03-25 22:30:43:843 1380 e44 PT WARNING: RefreshCookie failed:
0x800700c1
2009-03-25 22:30:43:843 1380 e44 PT WARNING: RefreshPTState failed:
0x800700c1
2009-03-25 22:30:43:843 1380 e44 PT WARNING: PTError: 0x800700c1
2009-03-25 22:30:43:843 1380 e44 DnldMgr WARNING: Server call failed,
using default regulation.
2009-03-25 22:30:43:843 1380 e44 DnldMgr * Regulation call complete.
0x800700c1
2009-03-25 22:30:43:968 1380 e44 DnldMgr *********** DnldMgr: New
download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
***********
2009-03-25 22:30:43:968 1380 e44 DnldMgr Regulation: {7971F918-
A847-4430-9279-4A52D1EFE18D} - Update
0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
NOT download. Sequence 5319 vs AcceptRate 0.
2009-03-25 22:30:43:968 1380 e44 DnldMgr * Update is not allowed to
download due to regulation.
2009-03-25 22:30:43:968 1380 e44 DnldMgr Regulation: {7971F918-
A847-4430-9279-4A52D1EFE18D} - Update
0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
NOT download. Sequence 5319 vs AcceptRate 0.
2009-03-25 22:30:43:984 1380 e48 AU AU checked download status and it
changed: Downloading is paused
2009-03-25 22:30:44:375 1380 e44 Report REPORT EVENT:
{6CA205E1-8F92-4CBB-91FF-A507A606951A} 2009-03-25 22:30:37:796-0500 1
202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
Success Content Install Reboot completed.
2009-03-25 22:30:44:375 1380 e44 Agent *************
2009-03-25 22:30:44:375 1380 e44 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2009-03-25 22:30:44:390 1380 e44 Agent *********
2009-03-25 22:30:44:390 1380 e44 Agent * Online = No; Ignore
download priority = No
2009-03-25 22:30:44:390 1380 e44 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1
or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation'
and IsAssigned=1 and RebootRequired=1"
2009-03-25 22:30:44:390 1380 e44 Agent * ServiceID = {7971F918-
A847-4430-9279-4A52D1EFE18D}
2009-03-25 22:30:44:390 1380 e44 Agent * Search Scope = {Machine}

"ajmoor" <anthony.moor@charter.net> wrote in message news:6b8245a9-3aa9-4122-8a63-2bf660c724f2@o36g2000yqh.googlegroups.com...

> -Every time I log off my WintelXPSP3 HP Media Center PC I get a
> "turn off to install important updates" message. The system indicates
> it's installing a Windows update but does not complete the action.


How do you know that? It would be waiting for you to reboot.


> Looking at the WindowsUpdate.log I see it's trying to
> install Security Update for Windows XP (KB960225).


http://support.microsoft.com/?kbid=960225


And that article gives you some details you could check.
I don't see from your log that there is a problem with that update
but if you are having to install it more than once it would suggest
that there is a problem making those version changes stick.
You would get a better handle on that by redoing it as a manual
install. E.g. then you could check on how the module renaming
would be done. Use the KB960225.log to see and check those
details before the boot and after the boot. You could also check
with the PendingFileRenameOperations registry value and perhaps
also in the Event Viewer for those details.


BTW...

> (This is a cross post with Tech Support Guy forum

> [User-Agent: G2/1.0
X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.20)
Gecko/20081217 Firefox/2.0.0.20,gzip(gfe),gzip(gfe)
]

since you are posting only in one newsgroup at a time,
technically this is not a cross-post, only, perhaps, a multi-post.
In case "Tech Support Guy forum" and this newsgroup are available
on the same server *anywhere* you could put them both in the
newsgroups: list and then claim that you were making a cross-post.
Then any replies which were also cross-posted would refer to the
same original post and be seen by both newsgroups.


> -IE7 apparently doesn't connect to https:// sites.

Looks like you should also be "cross-posting" to an IE NG too.
However, I'm not sure if your symptoms are related.
The most likely reason they would be related I think is if they were
all signs of malware at work--e.g. updates being prevented and
secure connections being prevented.


HTH

Robert Aldwinckle
---


"ajmoor" <anthony.moor@charter.net> wrote in message news:6b8245a9-3aa9-4122-8a63-2bf660c724f2@o36g2000yqh.googlegroups.com...
> Hello,
>
> (This is a cross post with Tech Support Guy forum specifically
> because this group has Windows Update expertise and the larger problem
> I have asked Tech Support Guy forum about may be related to WU or may
> not.)
>
> Would anyone be able to tell me if the WU problem I have is related
> to some other problems I've experienced? Or is this just a case of an
> update that is pinging the Windows download site over the course of a
> few days and won't install until allowed? WindowsUpdateLog from most
> recent logoff/logon is at the bottom of this message. I tried to read
> it but I'm stumped.
>
> The larger question I'm trying to answer is related to some other
> symptoms -- with IE and iTUnes which are described below -- which I
> want to rule in or out as related to this WU problem. But I can't be
> sure. Contact with Apple and Microsoft tech support did not resolve
> the issue. Apple gave up. MSFT is AWOL after my most recent
> missive. Please help me diagnose the problem. My only other recourse
> is the Geek Squad at Best Buy -- and goodness knows I can't bear the
> humiliation of doing that.
>
> Symptoms:
>
> -Every time I log off my WintelXPSP3 HP Media Center PC I get a
> "turn off to install important updates" message. The system indicates
> it's installing a Windows update but does not complete the action.
> When logged on, if I click on the Windows Update wizard through my
> browser, it directs me to the MSFT Update page, but the diagnostic app
> cannot run to determine if I need an update because "The website has
> encountered a problem and cannot display the page you are trying to
> view." Sadly, I cannot do this through Firefox, because MSFT requires
> you to use IE. Looking at the WindowsUpdate.log I see it's trying to
> install Security Update for Windows XP (KB960225).
>
> -IE7 apparently doesn't connect to https:// sites. For instance,
> when I try to login to Windows Update to file a support request, or to
> Facebook (https://login.facebook.com/login.php?login_attempt=1) the
> browser displays "Internet Explorer cannot display the webpage."
> However, when I switch to Firefox on the same box, I get through
> fine. Ditto for any other https:// site: My bank, my company's
> secure login page, my XM radio account update page (http://
> xmro.xmradio.com/xstream/api/show_update_form.jsp)... you name it.
> However... on Firefox... I get in fine.
>
> -iTunes can't take my purchase requests. I'm an iPhone user and a
> longtime iTunes customer. My podcasts still update on iTunes, and I
> appear logged in when I boot up the app, but when I click to purchase,
> or when I input my password to view my account, I get an error
> message. "An unknown error occurred (-875)." Apple product support
> has no info on that particular error code. (Why do they put it in the
> code, then? I ask myself!) If I log onto my account via my wife or
> kids' computers in their iTunes, (we're on the same home network)
> everything works fine.
>
> Fixes attempted so far:
>
> -I first contacted MSFT because of the IE problem. (I had to use
> Firefox because IE couldn't open the secure email form necessary to
> submit a support request -- how ironic.) They asked me to perform a
> number of steps: Reset IE7, then uninstall firewalls, popup blockers
> etc. and reset to default the various IE options, check Time/Date,
> register a host of regsvr32 dll files, none of which changed any
> symptoms. They haven't responded since then.
>
> -I contacted Apple. They asked me to uninstall/reinstall iTunes and
> Quicktime, to disable firewall/antivirus, to uninstall firewall/
> antivirus (avast free edition), to create a new Windows user account;
> we did a selective boot disabling everything except essential Apple/
> MSFT software... no change. Importantly there is no reference in
> their OWN product troubleshooting database, apparently to error code
> -875 nor did I find any ref on Google.
>
> Plea for help:
>
> So there you have it. Three symptoms that only in the last week or
> so cropped up. All seem, intellectually, that they must be related.
> No secure data exchange from IE but yes Firefox works. No iTunes
> purchasing capability on my computer, but it's fine on other household
> computers using the same router. And this never-installing Windows
> update.
>
> Thank you for your willingness to help.
>
>
> 2009-03-25 22:26:56:092 1364 c7c AU AU found 1 updates for install at
> shutdown
> 2009-03-25 22:26:56:123 1948 7b0 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0500) ===========
> 2009-03-25 22:26:56:123 1948 7b0 Misc = Process: C:\WINDOWS
> \Explorer.EXE
> 2009-03-25 22:26:56:123 1948 7b0 Misc = Module: C:\WINDOWS
> \system32\wuaueng.dll
> 2009-03-25 22:26:56:123 1948 7b0 Shutdwn Install at shutdown: found
> updates to install
> 2009-03-25 22:27:18:436 1364 230 AU AU found 1 updates to install at
> shutdown.
> 2009-03-25 22:27:18:436 1364 230 AU #############
> 2009-03-25 22:27:18:436 1364 230 AU ## START ## AU: Install updates
> 2009-03-25 22:27:18:436 1364 230 AU #########
> 2009-03-25 22:27:18:436 1364 230 AU # Initiating install at shutdown
> 2009-03-25 22:27:18:436 1364 230 AU # Approved updates = 1
> 2009-03-25 22:27:19:092 1364 230 AU <<## SUBMITTED ## AU: Install
> updates / installing updates [CallId = {7272747B-635D-4274-
> B928-9699EA7982C2}]
> 2009-03-25 22:27:19:092 1364 e78 Agent *************
> 2009-03-25 22:27:19:092 1364 e78 Agent ** START ** Agent: Installing
> updates [CallerId = AutomaticUpdates]
> 2009-03-25 22:27:19:092 1364 e78 Agent *********
> 2009-03-25 22:27:19:092 1364 e78 Agent * Updates to install = 1
> 2009-03-25 22:27:19:123 912 b38 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0500) ===========
> 2009-03-25 22:27:19:123 912 b38 Misc = Process: \??\C:\WINDOWS
> \system32\winlogon.exe
> 2009-03-25 22:27:19:123 912 b38 Misc = Module: C:\WINDOWS
> \system32\wuaueng.dll
> 2009-03-25 22:27:19:123 912 b38 Shutdwn WARNING: AU will install 1
> updates.
> 2009-03-25 22:27:19:170 1364 e78 Agent * Title = Security Update
> for Windows XP (KB960225)
> 2009-03-25 22:27:19:170 1364 e78 Agent * UpdateId =
> {F1E485A6-8B18-4D1A-B1B2-08856E3A9B70}.102
> 2009-03-25 22:27:19:170 1364 e78 Agent * Bundles 1 updates:
> 2009-03-25 22:27:19:170 1364 e78 Agent * {2224E6AB-6987-4574-
> B3BD-084ABEC2F984}.102
> 2009-03-25 22:27:23:701 1364 e78 DnldMgr Preparing update for install,
> updateId = {2224E6AB-6987-4574-B3BD-084ABEC2F984}.102.
> 2009-03-25 22:27:23:717 2196 df4 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0500) ===========
> 2009-03-25 22:27:23:717 2196 df4 Misc = Process: C:\WINDOWS
> \system32\wuauclt.exe
> 2009-03-25 22:27:23:717 2196 df4 Misc = Module: C:\WINDOWS
> \system32\wuaueng.dll
> 2009-03-25 22:27:23:717 2196 df4 Handler :::::::::::::
> 2009-03-25 22:27:23:717 2196 df4 Handler :: START :: Handler: Windows
> Patch Install
> 2009-03-25 22:27:23:717 2196 df4 Handler :::::::::
> 2009-03-25 22:27:23:717 2196 df4 Handler : Updates to install = 1
> 2009-03-25 22:27:23:717 2196 df4 Handler : Installing update
> {2224E6AB-6987-4574-B3BD-084ABEC2F984}.102
> 2009-03-25 22:27:23:717 2196 cdc Handler Installing with parameters=-q
> -z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download
> \d194d4b245b41b1828615f889a43f7e0.
> 2009-03-25 22:28:15:576 2196 cdc Handler Install completed with
> 0x80070bc2.
> 2009-03-25 22:28:15:576 2196 df4 Handler : Install completed: result
> type = 0x1, installer error = False, error = 0x80070bc2, disabled
> until reboot = No, reboot required = Yes
> 2009-03-25 22:28:15:576 2196 df4 Handler :::::::::
> 2009-03-25 22:28:15:576 2196 df4 Handler :: END :: Handler: Windows
> Patch Install
> 2009-03-25 22:28:15:576 2196 df4 Handler :::::::::::::
> 2009-03-25 22:28:15:639 1364 e78 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
> ***********
> 2009-03-25 22:28:15:639 1364 e78 DnldMgr Regulation: {7971F918-
> A847-4430-9279-4A52D1EFE18D} - Update
> 0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
> NOT download. Sequence 571 vs AcceptRate 0.
> 2009-03-25 22:28:15:639 1364 e78 DnldMgr * Update is not allowed to
> download due to regulation.
> 2009-03-25 22:28:15:639 1364 e78 DnldMgr Regulation: {7971F918-
> A847-4430-9279-4A52D1EFE18D} - Update
> 0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
> NOT download. Sequence 571 vs AcceptRate 0.
> 2009-03-25 22:28:15:639 1364 834 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
> ***********
> 2009-03-25 22:28:15:639 1364 834 DnldMgr Regulation: {7971F918-
> A847-4430-9279-4A52D1EFE18D} - Update
> 0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
> NOT download. Sequence 571 vs AcceptRate 0.
> 2009-03-25 22:28:15:639 1364 834 DnldMgr * Update is not allowed to
> download due to regulation.
> 2009-03-25 22:28:15:639 1364 834 DnldMgr Regulation: {7971F918-
> A847-4430-9279-4A52D1EFE18D} - Update
> 0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
> NOT download. Sequence 571 vs AcceptRate 0.
> 2009-03-25 22:28:15:639 1364 4e8 AU >>## RESUMED ## AU: Installing
> update [UpdateId = {F1E485A6-8B18-4D1A-B1B2-08856E3A9B70}, succeeded]
> 2009-03-25 22:28:15:717 1364 e78 Report REPORT EVENT: {DDC9CADA-
> A7C0-466F-8C75-22F5283D6C15} 2009-03-25 22:28:15:639-0500 1 199 101
> {F1E485A6-8B18-4D1A-B1B2-08856E3A9B70} 102 0 AutomaticUpdates Success
> Content Install Installation successful and restart required for the
> following update: Security Update for Windows XP (KB960225)
> 2009-03-25 22:28:15:732 1364 e78 Agent *********
> 2009-03-25 22:28:15:732 1364 4e8 AU Install call completed.
> 2009-03-25 22:28:15:732 1364 e78 Agent ** END ** Agent: Installing
> updates [CallerId = AutomaticUpdates]
> 2009-03-25 22:28:15:732 1364 4e8 AU # WARNING: Install call
> completed, reboot required = Yes, error = 0x00000000
> 2009-03-25 22:28:15:732 1364 e78 Agent *************
> 2009-03-25 22:28:15:732 1364 4e8 AU #########
> 2009-03-25 22:28:15:732 1364 4e8 AU ## END ## AU: Installing
> updates [CallId = {7272747B-635D-4274-B928-9699EA7982C2}]
> 2009-03-25 22:28:15:732 1364 4e8 AU #############
> 2009-03-25 22:28:15:732 1364 4e8 AU Install complete for all calls,
> reboot needed
> 2009-03-25 22:28:15:732 1364 4e8 AU Setting AU scheduled install time
> to 2009-03-26 08:00:00
> 2009-03-25 22:28:15:732 1364 4e8 AU AU setting pending client
> directive to 'Reboot Pending'
> 2009-03-25 22:28:15:732 1364 4e8 AU InstallAtShutdown completed.
> 2009-03-25 22:28:19:357 912 b38 Shutdwn WARNING: Installation at
> shutdown completed
> 2009-03-25 22:28:20:732 1364 834 Report REPORT EVENT: {5848887C-
> ACFC-4937-A500-CE822475FB55} 2009-03-25 22:28:15:732-0500 1 193 102
> {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Restart Required: To complete the installation of the
> following updates, the computer must be restarted. Until this computer
> has been restarted, Windows cannot search for or download new
> updates: - Security Update for Windows XP (KB960225)
> 2009-03-25 22:28:22:967 1364 d00 AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2009-03-25 22:28:23:342 1364 d00 Service *********
> 2009-03-25 22:28:23:389 1364 d00 Service ** END ** Service: Service
> exit [Exit code = 0x240001]
> 2009-03-25 22:28:23:389 1364 d00 Service *************
> 2009-03-25 22:29:51:093 1380 cd4 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0500) ===========
> 2009-03-25 22:29:51:109 1380 cd4 Misc = Process: C:\WINDOWS
> \System32\svchost.exe
> 2009-03-25 22:29:51:109 1380 cd4 Misc = Module: C:\WINDOWS
> \system32\wuaueng.dll
> 2009-03-25 22:29:51:093 1380 cd4 Service *************
> 2009-03-25 22:29:51:109 1380 cd4 Service ** START ** Service: Service
> startup
> 2009-03-25 22:29:51:109 1380 cd4 Service *********
> 2009-03-25 22:29:51:156 1380 cd4 Agent * WU client version
> 7.2.6001.788
> 2009-03-25 22:29:51:156 1380 cd4 Agent * Base directory: C:\WINDOWS
> \SoftwareDistribution
> 2009-03-25 22:29:51:156 1380 cd4 Agent * Access type: No proxy
> 2009-03-25 22:29:51:156 1380 cd4 Agent * Network state: Connected
> 2009-03-25 22:30:36:250 1380 cd4 Agent *********** Agent:
> Initializing Windows Update Agent ***********
> 2009-03-25 22:30:36:250 1380 cd4 Agent *********** Agent:
> Initializing global settings cache ***********
> 2009-03-25 22:30:36:250 1380 cd4 Agent * WSUS server: <NULL>
> 2009-03-25 22:30:36:250 1380 cd4 Agent * WSUS status server: <NULL>
> 2009-03-25 22:30:36:250 1380 cd4 Agent * Target group: (Unassigned
> Computers)
> 2009-03-25 22:30:36:250 1380 cd4 Agent * Windows Update access
> disabled: No
> 2009-03-25 22:30:37:312 1380 cd4 Agent * Found 1 persisted download
> calls to restore
> 2009-03-25 22:30:37:359 1380 cd4 DnldMgr Download manager restoring 1
> downloads
> 2009-03-25 22:30:37:734 1380 cd4 Agent * Successfully loaded 1
> persisted download calls.
> 2009-03-25 22:30:37:781 1380 cd4 AU ########### AU: Initializing
> Automatic Updates ###########
> 2009-03-25 22:30:37:781 1380 cd4 AU # Approval type: Scheduled (User
> preference)
> 2009-03-25 22:30:37:781 1380 cd4 AU # Scheduled install day/time:
> Every day at 3:00
> 2009-03-25 22:30:37:781 1380 cd4 AU # Auto-install minor updates:
> Yes (User preference)
> 2009-03-25 22:30:37:796 1380 cd4 AU # Reconnecting download for 1
> updates
> 2009-03-25 22:30:37:796 1380 cd4 AU # Reconnected 1 pending download
> calls
> 2009-03-25 22:30:37:796 1380 cd4 AU Setting AU scheduled install time
> to 2009-03-26 08:00:00
> 2009-03-25 22:30:38:203 1380 cd4 Report *********** Report:
> Initializing static reporting data ***********
> 2009-03-25 22:30:38:203 1380 cd4 Report * OS Version =
> 5.1.2600.3.0.65792
> 2009-03-25 22:30:38:578 1380 cd4 Report * Computer Brand = HP
> Pavilion 061
> 2009-03-25 22:30:38:578 1380 cd4 Report * Computer Model = EL409AA-
> ABA M7360N
> 2009-03-25 22:30:38:593 1380 cd4 Report * Bios Revision = 3.15
> 2009-03-25 22:30:38:593 1380 cd4 Report * Bios Name = Phoenix -
> AwardBIOS v6.00PG
> 2009-03-25 22:30:38:593 1380 cd4 Report * Bios Release Date =
> 2006-06-23T00:00:00
> 2009-03-25 22:30:38:593 1380 cd4 Report * Locale ID = 1033
> 2009-03-25 22:30:38:687 1380 cd4 AU AU setting pending client
> directive to 'Download Progress'
> 2009-03-25 22:30:38:703 1380 cd4 AU AU finished delayed initialization
> 2009-03-25 22:30:38:703 1380 cd4 AU #############
> 2009-03-25 22:30:38:703 1380 e44 DnldMgr *********** DnldMgr:
> Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}]
> ***********
> 2009-03-25 22:30:38:703 1380 cd4 AU ## START ## AU: Search for
> updates
> 2009-03-25 22:30:38:703 1380 e44 DnldMgr Contacting regulation server
> for 1 updates.
> 2009-03-25 22:30:38:703 1380 cd4 AU #########
> 2009-03-25 22:30:38:703 1380 cd4 AU <<## SUBMITTED ## AU: Search for
> updates [CallId = {947169A9-DC18-4D43-A09A-0420215D5893}]
> 2009-03-25 22:30:38:828 1380 e44 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
> A847-4430-9279-4A52D1EFE18D\wuredir.cab:
> 2009-03-25 22:30:39:031 1380 e44 Misc Microsoft signed: Yes
> 2009-03-25 22:30:39:062 1380 e44 PT WARNING: Cached cookie has expired
> or new PID is available
> 2009-03-25 22:30:39:078 1380 e44 PT + Last proxy send request
> succeeded
> 2009-03-25 22:30:39:078 1380 e44 PT WARNING: GetCookie failure, error
> = 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
> code = 200
> 2009-03-25 22:30:39:078 1380 e44 PT WARNING: PTError: 0x800700c1
> 2009-03-25 22:30:39:078 1380 e44 PT WARNING: GetCookie_WithRecovery
> failed : 0x800700c1
> 2009-03-25 22:30:39:078 1380 e44 PT WARNING: RefreshCookie failed:
> 0x800700c1
> 2009-03-25 22:30:39:078 1380 e44 PT WARNING: RefreshPTState failed:
> 0x800700c1
> 2009-03-25 22:30:39:078 1380 e44 PT WARNING: PTError: 0x800700c1
> 2009-03-25 22:30:41:078 1380 e44 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
> A847-4430-9279-4A52D1EFE18D\wuredir.cab:
> 2009-03-25 22:30:41:078 1380 e44 Misc Microsoft signed: Yes
> 2009-03-25 22:30:41:093 1380 e44 PT WARNING: Cached cookie has expired
> or new PID is available
> 2009-03-25 22:30:41:093 1380 e44 PT + Last proxy send request
> succeeded
> 2009-03-25 22:30:41:093 1380 e44 PT WARNING: GetCookie failure, error
> = 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
> code = 200
> 2009-03-25 22:30:41:093 1380 e44 PT WARNING: PTError: 0x800700c1
> 2009-03-25 22:30:41:093 1380 e44 PT WARNING: GetCookie_WithRecovery
> failed : 0x800700c1
> 2009-03-25 22:30:41:093 1380 e44 PT WARNING: RefreshCookie failed:
> 0x800700c1
> 2009-03-25 22:30:41:093 1380 e44 PT WARNING: RefreshPTState failed:
> 0x800700c1
> 2009-03-25 22:30:41:093 1380 e44 PT WARNING: PTError: 0x800700c1
> 2009-03-25 22:30:43:093 1380 e44 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
> A847-4430-9279-4A52D1EFE18D\wuredir.cab:
> 2009-03-25 22:30:43:828 1380 e44 Misc Microsoft signed: Yes
> 2009-03-25 22:30:43:843 1380 e44 PT WARNING: Cached cookie has expired
> or new PID is available
> 2009-03-25 22:30:43:843 1380 e44 PT + Last proxy send request
> succeeded
> 2009-03-25 22:30:43:843 1380 e44 PT WARNING: GetCookie failure, error
> = 0x800700C1, soap client error = 5, soap error code = 0, HTTP status
> code = 200
> 2009-03-25 22:30:43:843 1380 e44 PT WARNING: PTError: 0x800700c1
> 2009-03-25 22:30:43:843 1380 e44 PT WARNING: GetCookie_WithRecovery
> failed : 0x800700c1
> 2009-03-25 22:30:43:843 1380 e44 PT WARNING: RefreshCookie failed:
> 0x800700c1
> 2009-03-25 22:30:43:843 1380 e44 PT WARNING: RefreshPTState failed:
> 0x800700c1
> 2009-03-25 22:30:43:843 1380 e44 PT WARNING: PTError: 0x800700c1
> 2009-03-25 22:30:43:843 1380 e44 DnldMgr WARNING: Server call failed,
> using default regulation.
> 2009-03-25 22:30:43:843 1380 e44 DnldMgr * Regulation call complete.
> 0x800700c1
> 2009-03-25 22:30:43:968 1380 e44 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {0676CD36-2AD0-449F-82F8-39BDD4B5B93A}.100]
> ***********
> 2009-03-25 22:30:43:968 1380 e44 DnldMgr Regulation: {7971F918-
> A847-4430-9279-4A52D1EFE18D} - Update
> 0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
> NOT download. Sequence 5319 vs AcceptRate 0.
> 2009-03-25 22:30:43:968 1380 e44 DnldMgr * Update is not allowed to
> download due to regulation.
> 2009-03-25 22:30:43:968 1380 e44 DnldMgr Regulation: {7971F918-
> A847-4430-9279-4A52D1EFE18D} - Update
> 0676CD36-2AD0-449F-82F8-39BDD4B5B93A is "Defaults" regulated and can
> NOT download. Sequence 5319 vs AcceptRate 0.
> 2009-03-25 22:30:43:984 1380 e48 AU AU checked download status and it
> changed: Downloading is paused
> 2009-03-25 22:30:44:375 1380 e44 Report REPORT EVENT:
> {6CA205E1-8F92-4CBB-91FF-A507A606951A} 2009-03-25 22:30:37:796-0500 1
> 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates
> Success Content Install Reboot completed.
> 2009-03-25 22:30:44:375 1380 e44 Agent *************
> 2009-03-25 22:30:44:375 1380 e44 Agent ** START ** Agent: Finding
> updates [CallerId = AutomaticUpdates]
> 2009-03-25 22:30:44:390 1380 e44 Agent *********
> 2009-03-25 22:30:44:390 1380 e44 Agent * Online = No; Ignore
> download priority = No
> 2009-03-25 22:30:44:390 1380 e44 Agent * Criteria = "IsHidden=0 and
> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1
> or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation'
> and IsAssigned=1 and RebootRequired=1"
> 2009-03-25 22:30:44:390 1380 e44 Agent * ServiceID = {7971F918-
> A847-4430-9279-4A52D1EFE18D}
> 2009-03-25 22:30:44:390 1380 e44 Agent * Search Scope = {Machine}

Thank you for the information and the recommendations. I am late to
respond because eventually Microsoft did provide some additional
support, recommending fixes to IE which they indicated might be
related to the other problems I'm facing. Unfortunately, as of this
writing, the fixes they recommended to IE, which included deleting and
rebuilding two registry keys, completely disabled my Internet
connectivity. I am awaiting response from them to continue to work.
I am unable to access the Internet from my home computer. I'll update
with more as I can.

"ajmoor" <anthony.moor@charter.net> wrote in message news:96df4e9e-b36c-40b3-91d3-df52799b20f3@s19g2000vbp.googlegroups.com...
> Thank you for the information and the recommendations. I am late to
> respond because eventually Microsoft did provide some additional
> support, recommending fixes to IE which they indicated might be
> related to the other problems I'm facing.

> Unfortunately, as of this writing, the fixes they recommended to IE,
> which included deleting and rebuilding two registry keys,
> completely disabled my Internet connectivity.


Details?


> I am awaiting response from them to continue to work.
> I am unable to access the Internet from my home computer.
> I'll update with more as I can.


Good luck

Robert
---

> Details?

MSFT asked me to do the following and here are the results:

1) Recover from Winsock2 corruption. Deleted Winsock and Winsock2 from
registry. Reinstalled TCP/IP and related client. That caused my
computer to lose ALL Internet connectivity.

2) Configured connection to obtain an IP address automatically.
(Settings were already in place to do that.)

2) Configured to manually assign an alternate IP address. I did create
an alternative configuration for a user configured IP address. This
only restored my local area connection. But did not restore my
Internet connectivity.

At this point, I used system restore to go back to a point prior to
this fiddling around and now have Internet connectivity back, but with
the same exact symptoms as first reported.

Awaiting more help from anyone (and MSFT).

"ajmoor" <anthony.moor@charter.net> wrote in message news:24777c0e-4c05-4e11-a742-718cb0a95b21@l1g2000yqk.googlegroups.com...

> Awaiting more help from anyone (and MSFT).


As you don't seem interested in responding to my earlier suggestions
I have nothing more to add.


Good luck

Robert
---

The iTunes error and the https:// error were related and related to the
Windows Update problem It turns out that a security update for WinXP
downloaded to my computer was corrupted and not installing correctly. That
update is KB960225. By reinstalling WinXP Service Pack 3 I was able to fix
the first two problems, but it took a MSFT tech remoting into my computer to
delete the corrupt security update so we could download a new version and
install it.

"Robert Aldwinckle" wrote:

>
> "ajmoor" <anthony.moor@charter.net> wrote in message news:24777c0e-4c05-4e11-a742-718cb0a95b21@l1g2000yqk.googlegroups.com...
>
> > Awaiting more help from anyone (and MSFT).
>
>
> As you don't seem interested in responding to my earlier suggestions
> I have nothing more to add.
>
>
> Good luck
>
> Robert
> ---
>
>
>